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Passwords fail to sync; frequent disconnect

Posted

Hi gentlefolk! I run Firefox on my Ubuntu laptop, my work Win7 laptop and my iPhone 5. All versions are up to date. I recently upgraded my Ubuntu laptop from 14.04 to 16.04. Since the upgrade, Firefox Sync has been misbehaving on the Ubuntu installation: - Passwords have not syncronised (but Bookmarks and Add-ons have) - Master Password is not set and attempting to set it (to the same password as on my other installations) fails - The list of saved passwords is empty - Sync frequently disconnects - When I attempt to reconnnect, I usually get the error message "you must be connected to the internet to sign in" - usually only the first time, after that it connects but passwords still don't sync

I've tried uninstalling FF and manually removing the relevant folders in 'etc' and 'usr', all to no avail. Saved passwords and Master Password are working fine on the Win7 installation. I have not recently changed the password or any Firefox Account information.

Thanks in advance for any thoughts. Yannisee

Hi gentlefolk! I run Firefox on my Ubuntu laptop, my work Win7 laptop and my iPhone 5. All versions are up to date. I recently upgraded my Ubuntu laptop from 14.04 to 16.04. Since the upgrade, Firefox Sync has been misbehaving on the Ubuntu installation: - Passwords have not syncronised (but Bookmarks and Add-ons have) - Master Password is not set and attempting to set it (to the same password as on my other installations) fails - The list of saved passwords is empty - Sync frequently disconnects - When I attempt to reconnnect, I usually get the error message "you must be connected to the internet to sign in" - usually only the first time, after that it connects but passwords still don't sync I've tried uninstalling FF and manually removing the relevant folders in 'etc' and 'usr', all to no avail. Saved passwords and Master Password are working fine on the Win7 installation. I have not recently changed the password or any Firefox Account information. Thanks in advance for any thoughts. Yannisee

Modified by yannisee

Chosen solution

Update. I finally tried the "Refresh Firefox" option and so far, so good!

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.2 r202

Application

  • Firefox 46.0.1
  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:46.0) Gecko/20100101 Firefox/46.0
  • Support URL: https://support.mozilla.org/1/firefox/46.0.1/Linux/en-US/

Extensions

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Firefox Hello 1.2.6 (loop@mozilla.org)
  • Lightbeam 1.3.0.1-signed (jid1-F9UJ2thwoAm5gQ@jetpack)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • NoScript 2.9.0.11 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Pocket 1.0 (firefox@getpocket.com)
  • Screengrab (fix version) 0.99.03c ({02450914-cdd9-410f-b1da-db004e18c671})
  • Ubuntu Modifications 3.2 (ubufox@ubuntu.com)
  • WOT 20151208 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • Disconnect 3.15.3.1-signed.1-signed (2.0@disconnect.me) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel Open Source Technology Center -- Mesa DRI Intel(R) Bay Trail
  • adapterDeviceID: Mesa DRI Intel(R) Bay Trail
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: Intel Open Source Technology Center
  • driverDate:
  • driverVersion: 3.0 Mesa 11.2.0
  • info: {u'CairoUseXRender': 1, u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureSkiaAccelerated': 0, u'AzureContentBackend': u'cairo'}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No;
  • webglRenderer: Intel Open Source Technology Center -- Mesa DRI Intel(R) Bay Trail
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Chosen Solution

Update. I finally tried the "Refresh Firefox" option and so far, so good!

Update. I finally tried the "Refresh Firefox" option and so far, so good!

Modified by yannisee

Question owner

After three days, it looks like that did the trick. It seems that creating the new profile was the key.

After three days, it looks like that did the trick. It seems that creating the new profile was the key.