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Bluebox with HTML5 content

Posted

Often when im surfing on the net via Firefox. i get a blue box that can hang for a long time even if i change page. It seems to be connected with HTML5 Content. So a moment ago i saw it on youtube a box almost overlaying ontop of the video and if i scrolled down the box followed down.

Also time to time see it on imgur.com when there is a gif made from html5 video a small box will last for 10-50 pictures.

The work around i have in place is to resize firefox and maximize it again.

Often when im surfing on the net via Firefox. i get a blue box that can hang for a long time even if i change page. It seems to be connected with HTML5 Content. So a moment ago i saw it on youtube a box almost overlaying ontop of the video and if i scrolled down the box followed down. Also time to time see it on imgur.com when there is a gif made from html5 video a small box will last for 10-50 pictures. The work around i have in place is to resize firefox and maximize it again.

Additional System Details

Installed Plug-ins

  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Nitro PDF plugin for Firefox and Chrome
  • 5.1.41212.0

Application

  • Firefox 45.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0
  • Support URL: https://support.mozilla.org/1/firefox/45.0.2/WINNT/en-US/

Extensions

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Firefox Hello Beta 1.1.14 (loop@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2:
  • adapterDeviceID: 0x0412
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 06251028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 8-31-2015
  • driverDate2:
  • driverVersion: 10.18.15.4281
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4270 solutions 59898 answers

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you! ----------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

I have tried to get a screen shot but everytime i try the box disapears on me. I will see if i can grap via my phone.

I have tried safemode does the same.

I have tried to get a screen shot but everytime i try the box disapears on me. I will see if i can grap via my phone. I have tried safemode does the same.

Question owner

Here is photo. As you can see i was scrolling down and the blue box going over the grey frame of Imgur

Sorry for quality my phone is really bad

Here is photo. As you can see i was scrolling down and the blue box going over the grey frame of Imgur Sorry for quality my phone is really bad
FredMcD
  • Top 10 Contributor
4270 solutions 59898 answers

I don't get the blue box.

Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

I don't get the blue box. Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

Hi Fred Tried in safemode and same there. im running win10 ent not sure if it makes a difference

Hi Fred Tried in safemode and same there. im running win10 ent not sure if it makes a difference
FredMcD
  • Top 10 Contributor
4270 solutions 59898 answers

Sorry, I'm out of ideas.

Sorry, I'm out of ideas.
cor-el
  • Top 10 Contributor
  • Moderator
17578 solutions 159013 answers

Note that the System Details list next to the question shows that you run an older Firefox 45 version that is no longer supported with security updates. Always update Firefox and Add-ons to the latest versions to get all security fixes.

Please update to the current Firefox 47.0 release if you haven't done this yet.

  • Help -> About Firefox

You can try to disable hardware acceleration in Firefox.

  • Options/Preferences -> Advanced -> General -> Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

Note that the System Details list next to the question shows that you run an older Firefox 45 version that is no longer supported with security updates. Always update Firefox and Add-ons to the latest versions to get all security fixes. Please update to the current Firefox 47.0 release if you haven't done this yet. *Help -> About Firefox *https://support.mozilla.org/kb/update-firefox-latest-version You can try to disable hardware acceleration in Firefox. *Options/Preferences -> Advanced -> General -> Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration