Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I am trying to delete emails, it freezes, won't delete or even close. What do I do?

  • 3 replies
  • 1 has this problem
  • 9 views
  • Last reply by FredMcD

wilful
wilful
more options

I was deleting emails, when suddenly it quit working. The mouse will highlight the emails to be deleted, but when I put the cursor over the "delete" button nothing happens. Same (non) result with cordless mouse, computer cursor, and touch screen. The program won't minimize or close. All other programs are working.

I was deleting emails, when suddenly it quit working. The mouse will highlight the emails to be deleted, but when I put the cursor over the "delete" button nothing happens. Same (non) result with cordless mouse, computer cursor, and touch screen. The program won't minimize or close. All other programs are working.

All Replies (3)

FredMcD
FredMcD
more options

What is your computer system and Firefox?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

wilful
wilful Question owner
more options

I have Mozilla, not sure which edition?? Do you mean to start Mozilla with the shift key down, or start the computer with the shift key down, to get to safe mode?

FredMcD
FredMcD
more options

Hold down the shift key, then start Firefox.

Type about:support in the address bar and press enter. You will see the version top left.