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Firefox hangs when going to Reuters, while trying to load api.b2c.com.

Posted

My home page, Reuters.com, is loading something called api.b2c.com. It almost always causes Firefox to hang, and be unresponsive, the first time it loads. I don't know if the loading of api.b2c.com is new, or if the problem just became evident when I recently upgraded to Firefox 46.0.

My home page, Reuters.com, is loading something called api.b2c.com. It almost always causes Firefox to hang, and be unresponsive, the first time it loads. I don't know if the loading of api.b2c.com is new, or if the problem just became evident when I recently upgraded to Firefox 46.0.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.16
  • Version 5.41.3.0
  • Google Update
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 21.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.2.172
  • 5.1.41212.0
  • VLC media player Web Plugin

Application

  • Firefox 46.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0
  • Support URL: https://support.mozilla.org/1/firefox/46.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add-ons Manager Context Menu 0.4.2.1-signed.1-signed (amcontextmenu@loucypher)
  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension.15@web2pdf.adobedotcom)
  • Classic Bookmarks Button 1.1 (ClassicBookmarksButton@ArisT2Noia4dev)
  • Classic Toolbar Buttons 1.5.0 (CSTBB@NArisT2_Noia4dev)
  • Copy Plain Text 2 1.5 (copyplaintext@teo.pl)
  • Download Status Bar 13.4.2.2 ({6c28e999-e900-4635-a39d-b1ec90ba0c0f})
  • Firefox Hello Beta 1.3.2 (loop@mozilla.org)
  • Ghostery 6.2.0 (firefox@ghostery.com)
  • Google search link fix 1.5.3 (jid0-XWJxt5VvCXkKzQK99PhZqAn7Xbg@jetpack)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)
  • TableTools2 1.17.1-signed.1-signed (tabletools2@mingyi.org)
  • All-in-One Sidebar 0.7.28 ({097d3191-e6fa-4728-9826-b533d755359d}) (Inactive)
  • Classic Theme Restorer 1.5.2 (ClassicThemeRestorer@ArisT2Noia4dev) (Inactive)
  • Download Manager (S3) 4.06 (s3download@statusbar) (Inactive)
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF}) (Inactive)
  • Norton Identity Safe 2016.6.0.66 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Inactive)
  • OmniSidebar 1.6.13 (osb@quicksaver) (Inactive)
  • Puzzle Bars 2.1.14 (thePuzzlePiece@quicksaver) (Inactive)
  • TinyURL Generator 2.6.1.1-signed.1-signed (tinyurl.addon@fast-chat.co.uk) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2: NVIDIA GeForce GTX 970M
  • adapterDeviceID: 0x0416
  • adapterDeviceID2: 0x13d8
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 3072
  • adapterSubsysID: 04168086
  • adapterSubsysID2: 674b1a58
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 11-18-2015
  • driverDate2: 7-22-2015
  • driverVersion: 20.19.15.4331
  • driverVersion2: 10.18.13.5362
  • failures: [u'[GFX1-]: VendorIDMismatch V 0x8086 0x10de']
  • indices: [0]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970M Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
FredMcD
  • Top 10 Contributor
4385 solutions 61533 answers
I had no problem with http://reuters.com/ http://api.b2c.com/ opens a blank page. ---------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ------------- '''https://support.mozilla.org/en-US/kb/websites-look-wrong-or-appear-differently''' '''https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster''' '''https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix''' '''https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding''' '''https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding'''