X
Tap here to go to the mobile version of the site.

Support Forum

Why does Firefox crash every time a popup yes/no box comes up on Mac 10.6.8?

Posted

About 80% of the times a popup OK or yes/no box or menu comes up FF will freeze/crash. Sometimes after 2-5 minutes it will recover, most of the time it does not.

After I force quit sometime I can access one or 2 of these menus. This is a new issue.

I'm using the latest version of FF 46.0.1...I also went back to the prior version 45, this would happen as well however FF would usually recover where as version 46 you have to force quit!

Please help

About 80% of the times a popup OK or yes/no box or menu comes up FF will freeze/crash. Sometimes after 2-5 minutes it will recover, most of the time it does not. After I force quit sometime I can access one or 2 of these menus. This is a new issue. I'm using the latest version of FF 46.0.1...I also went back to the prior version 45, this would happen as well however FF would usually recover where as version 46 you have to force quit! Please help
Attached screenshots

Additional System Details

Installed Plug-ins

  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • DivX Web Player version 3.2.4.1250
  • DivX VOD Helper Plug-in
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Garmin Communicator Plug-in Version 4.0.4.0
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Version 5.38.6.0
  • The Omnis Webclient Plugin allows you to access Omnis Remote Forms via your Web Browser
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • RealPlayer Plugin
  • Netscape plug-in that plays Rhapsody content
  • Shockwave Flash 21.0 r0
  • 5.1.41212.0

Application

  • Firefox 46.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:46.0) Gecko/20100101 Firefox/46.0
  • Support URL: https://support.mozilla.org/1/firefox/46.0.1/Darwin/en-US/

Extensions

  • Firefox Hello 1.2.6 (loop@mozilla.org)
  • Google Similar Images 0.5.1-signed.1-signed (nishan.naseer.googimagesearch@gmail.com)
  • ImTranslator 10.7 ({9AA46F4F-4DC7-4c06-97AF-5035170634FE})
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)
  • Tab Mix Plus 0.4.2.2 ({dc572301-7619-498c-a57d-39143191b318})
  • Verizon Point Builder 1.503.1 ({ddc25a94-78aa-9b54-5197-f82264b897e3})
  • CinemaPro1.2 0.95.26 (UCSN26038272@QZGIE4403652.com) (Inactive)
  • DivX Plus Web Player HTML5 <video> 2.1.2.182 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x6741
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: No;
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 6750M OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4257 solutions 59604 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

Question owner

Fred,

Good morning and thank you for quick response. Firefox did not show as crashed, just "frozen" necessitating me to "force quit", When I restarted Firefox, when the session manager came up is said "crashed session.

I went to about:crashes however none of the 30-50 events were recorded there

Report ID Date Submitted bp-2a051113-d66e-4f1a-a7d5-6e36d2160104 1/4/16 6:19 PM bp-eb07d44e-4cb9-437b-87b5-40d682150902 9/2/15 8:06 AM 553F50EE-3AE5-4F27-8613-BFFFAC79B0F1 6/24/15 12:33 PM bp-79c345cf-8590-4edc-823a-fe3062141020 10/20/14 6:21 AM bp-097da847-32b6-4a0e-8a27-c81852141019 10/19/14 11:56 AM bp-c89cbbbe-ec50-4b32-87fb-49a962140926 9/26/14 10:09 AM 328B351F-9662-463C-8B98-C50AD77BE055 1/31/14 12:07 PM bp-df1cd376-45aa-4d86-b8a6-cc99c2131008 10/8/13 1:31 PM

Fred, Good morning and thank you for quick response. Firefox did not show as crashed, just "frozen" necessitating me to "force quit", When I restarted Firefox, when the session manager came up is said "crashed session. I went to about:crashes however none of the 30-50 events were recorded there Report ID Date Submitted bp-2a051113-d66e-4f1a-a7d5-6e36d2160104 1/4/16 6:19 PM bp-eb07d44e-4cb9-437b-87b5-40d682150902 9/2/15 8:06 AM 553F50EE-3AE5-4F27-8613-BFFFAC79B0F1 6/24/15 12:33 PM bp-79c345cf-8590-4edc-823a-fe3062141020 10/20/14 6:21 AM bp-097da847-32b6-4a0e-8a27-c81852141019 10/19/14 11:56 AM bp-c89cbbbe-ec50-4b32-87fb-49a962140926 9/26/14 10:09 AM 328B351F-9662-463C-8B98-C50AD77BE055 1/31/14 12:07 PM bp-df1cd376-45aa-4d86-b8a6-cc99c2131008 10/8/13 1:31 PM
FredMcD
  • Top 10 Contributor
4257 solutions 59604 answers

Those reports are too old be of use. You can now clean out the old reports.

In the address bar, type about:crashes<enter>. At the upper right, press the Remove All Reports button.

Those reports are too old be of use. You can now clean out the old reports. In the address bar, type '''about:crashes'''<enter>. At the upper right, press the '''Remove All Reports''' button.
FredMcD
  • Top 10 Contributor
4257 solutions 59604 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? -------------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

This is on a Mac...no start button :-)) I did put Firefox in safemode though and it has not frozen so far

It used to be that if I had a window open with multiple tabs and tried to close that window the message would come up "Are you sure you want to close "x" tabs, At that point Firefox would freeze not allowing me to click ok or cancel. This is just one specific example.

I have done this now 10+ times in safemode and it has not frozen. Do you think it is one of my addons? I did the plugin checker and it says all is upto date except quicktime which I cannot update since I am running 10.6.8 on my computer

Thank u again!!!

This is on a Mac...no start button :-)) I did put Firefox in safemode though and it has not frozen so far It used to be that if I had a window open with multiple tabs and tried to close that window the message would come up "Are you sure you want to close "x" tabs, At that point Firefox would freeze not allowing me to click ok or cancel. This is just one specific example. I have done this now 10+ times in safemode and it has not frozen. Do you think it is one of my addons? I did the plugin checker and it says all is upto date except quicktime which I cannot update since I am running 10.6.8 on my computer Thank u again!!!
FredMcD
  • Top 10 Contributor
4257 solutions 59604 answers

Type about:preferences#advanced<Enter> in the address bar. Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)

On the left side of the page, select Appearance. Then select Default.

Now restart Firefox.


It could be the work of one of your add-ons. Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control>(Mac=<Command>)<Shift> A)

In the Add-ons Manager, on the left, select Extensions. Disable a few add-ons, then Restart Firefox.

Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.

If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group ONE AT A TIME (restarting FF) until the problem returns.

Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.

Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Type '''about:addons'''<enter> in the address bar to open the '''Add-ons Manager.''' Hot key; '''<Control>''(Mac=<Command>)'' <Shift> A)''' On the left side of the page, select '''Appearance.''' Then select '''Default.''' Now restart Firefox. ------------- It could be the work of one of your add-ons. Type '''about:addons'''<enter> in the address bar to open your Add-ons Manager. Hot key; '''<Control>''(Mac=<Command>)''<Shift> A)''' In the Add-ons Manager, on the left, select '''Extensions.''' Disable a few add-ons, then '''Restart Firefox.''' Some added toolbar and anti-virus add-ons are known to cause Firefox issues. '''Disable All of them.''' If the problem continues, disable some more (restarting FF). Continue until the problem is gone. After, you know what group is causing the issue. Re-enable the last group '''ONE AT A TIME''' (restarting FF) until the problem returns. Once you think you found the problem, disable that and re-enable all the others, then restart again. Let us know who the suspect is detective.

Question owner

First, thank u again!

Second I have turned of accelerator, I was already default theme and turned off most add ins/plugins

For Mac should I see flash somewhere because I did not see it

Bruce

First, thank u again! Second I have turned of accelerator, I was already default theme and turned off most add ins/plugins For Mac should I see flash somewhere because I did not see it Bruce
FredMcD
  • Top 10 Contributor
4257 solutions 59604 answers

Flash is a plugin and listed in the Add-ons Manager under plugin. Yours is up to date.

I've called the big guys to help you. Good luck.

Flash is a plugin and listed in the Add-ons Manager under plugin. Yours is up to date. I've called the big guys to help you. Good luck.

Question owner

Gotta luv it, BTW, so far no freezing or crashing so far today!

I will use over weekend then mark this issue as closed unless u get to Long Island City in which case I owe u a beer

Gotta luv it, BTW, so far no freezing or crashing so far today! I will use over weekend then mark this issue as closed unless u get to Long Island City in which case I owe u a beer

Question owner

So far so good!!

Thank u Fred

So far so good!! Thank u Fred
FredMcD
  • Top 10 Contributor
4257 solutions 59604 answers

Glad to help. Safe surfing.

Glad to help. Safe surfing.