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I am trying to download latest Firefox as instructe but the "Settings" icon is off the screen.

Posted

The information that I need to upgrade to the latest vertion of firefox appears on the screen when I open up firefox. The instructions to upgrade tell me to open up "sETTINGS" but the "SETTING" icon is off the edge of the screen. Reducing the screen size does not correct this. Where am I going wrong.

The information that I need to upgrade to the latest vertion of firefox appears on the screen when I open up firefox. The instructions to upgrade tell me to open up "sETTINGS" but the "SETTING" icon is off the edge of the screen. Reducing the screen size does not correct this. Where am I going wrong.

Chosen solution

hello, you have various malicious addons present. please proceed like this:

  1. download & install the latest version of firefox from https://www.mozilla.org/firefox/all/
  2. refresh firefox (this will keep your bookmarks and passwords)
  3. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  4. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 21.0 r0
  • Google Update
  • 5.1.41212.0
  • GEPlugin
  • NPWLPG
  • Fun Web Products Plugin Stub for 32-bit Windows
  • Adobe PDF Plug-In For Firefox and Netscape

Application

  • Firefox 28.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0
  • Support URL: https://support.mozilla.org/1/firefox/28.0/WINNT/en-US/

Extensions

  • Email 0.0.16 (email@jetpack)
  • My Television XP 0.0.4 (e6270e65-3ee3-4a74-9889-37c6bae4a088@jetpack)
  • MyNewsGuide 7.18.7.9290 (eaffxtbr@www.free.mynewsguide.com)
  • TelevisionFanatic 7.18.7.34419 (64ffxtbr@www.televisionfanatic.com)
  • Troubleshooter 1.1a.1-signed.1-signed (troubleshooter@mozilla.org)
  • Delta Toolbar 1.5.0 (ffxtlbr@delta.com) (Inactive)
  • Spring Smart 1.0.0 (firefox@springsmart.net) (Inactive)
  • weDownload Manager Pro 0.93.54 (008abed2-b43a-46c9-9a5b-a771c87b82da@1ad61d53-2bdc-4484-a26b-b888ecae1906.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 4 Series Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a42
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'8.1500.1000.2202']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 9-2-2009
  • driverDate2:
  • driverVersion: 8.15.10.1892
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedDriver']
  • numTotalWindows: 1
  • webglRendererMessage: [u'blockedDriver']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.filesystem_reported: 1
  • browser.cache.disk.hashstats_reported: 1
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 2
  • browser.newtab.url: http://search.searchlf.com?uid=e2886d49-b76d-4836-ba8d-3a61f031254a&uc=20151231&ap=appfocus5&source=search-bb8&page=newtab&implementation_id=email_0.0.12
  • browser.places.smartBookmarksVersion: 7
  • browser.search.suggest.enabled: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517
  • browser.startup.homepage: http://undefined?uid=undefined&uc=undefined&ap=undefined&source=undefined&page=homepage&implementation_id=email_0.0.12
  • browser.startup.homepage_override.buildID: 20140314220517
  • browser.startup.homepage_override.mstone: 28.0
  • browser.tabs.drawInTitlebar: False
  • dom.apps.reset-permissions: True
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 28.0
  • gfx.blacklist.direct2d: 3
  • gfx.blacklist.direct3d11angle: 3
  • gfx.blacklist.hardwarevideodecoding: 3
  • gfx.blacklist.layers.direct3d10: 3
  • gfx.blacklist.layers.direct3d10-1: 3
  • gfx.blacklist.layers.direct3d11: 3
  • gfx.blacklist.layers.direct3d9: 3
  • gfx.blacklist.layers.opengl: 3
  • gfx.blacklist.stagefright: 3
  • gfx.blacklist.webgl.angle: 3
  • gfx.blacklist.webgl.msaa: 3
  • gfx.blacklist.webgl.opengl: 3
  • gfx.blacklist.webrtc.hw.acceleration: 3
  • gfx.blacklist.webrtc.hw.acceleration.decode: 3
  • gfx.blacklist.webrtc.hw.acceleration.encode: 3
  • gfx.crash-guard.d3d11layers.appVersion: 46.0.1
  • gfx.crash-guard.d3d11layers.deviceID: 0x2a42
  • gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.1892
  • gfx.crash-guard.d3d11layers.feature-d2d: False
  • gfx.crash-guard.d3d11layers.feature-d3d11: False
  • gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: False
  • gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: True
  • gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: False
  • gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: False
  • gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: True
  • gfx.crash-guard.status.d3d11layers: 2
  • gfx.crash-guard.status.d3d9video: 2
  • gfx.crash-guard.status.glcontext: 2
  • gfx.driver-init.appVersion: 42.0
  • gfx.driver-init.deviceID: 0x2a42
  • gfx.driver-init.driverVersion: 8.15.10.1892
  • gfx.driver-init.feature-d2d: False
  • gfx.driver-init.feature-d3d11: True
  • gfx.driver-init.status: 2
  • media.gmp-eme-adobe.abi: x86-msvc-x64
  • media.gmp-eme-adobe.lastUpdate: 1462977801
  • media.gmp-eme-adobe.version: 17
  • media.gmp-gmpopenh264.abi: x86-msvc-x64
  • media.gmp-gmpopenh264.lastUpdate: 1454002649
  • media.gmp-gmpopenh264.version: 1.5.3
  • media.gmp-manager.buildID: 20160502172042
  • media.gmp-manager.lastCheck: 1464341051
  • media.hardware-video-decoding.failed: False
  • media.youtube-ua.override.to: 43
  • network.cookie.prefsMigrated: True
  • network.predictor.cleaned-up: True
  • places.database.lastMaintenance: 1464515542
  • places.history.expiration.transient_current_max_pages: 78695
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.clearOnShutdown.cache: False
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.history: False
  • privacy.sanitize.migrateClearSavedPwdsOnExit: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.promptOnSanitize: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1462826493

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5321 solutions 23502 answers

Chosen Solution

hello, you have various malicious addons present. please proceed like this:

  1. download & install the latest version of firefox from https://www.mozilla.org/firefox/all/
  2. refresh firefox (this will keep your bookmarks and passwords)
  3. afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them.
  4. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

hello, you have various malicious addons present. please proceed like this: # download & install the latest version of firefox from https://www.mozilla.org/firefox/all/ # [[Reset Firefox – easily fix most problems|refresh firefox]] (this will keep your bookmarks and passwords) # afterwards go to the firefox menu ≡ > addons > extensions and in case there are still extensions listed there, disable them. # finally run a full scan of your system with different security tools like the [https://www.malwarebytes.org/antimalware/ free version of malwarebytes] and [https://toolslib.net/downloads/viewdownload/1-adwcleaner/ adwcleaner] to make sure that adware isn't present in other places of your system as well. [[Troubleshoot Firefox issues caused by malware]]