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Cannot recover history or bookmarks

Posted

After a force quit today, I restarted Firefox only to find it appeared to have forgotten me completely -- all of my bookmarks were gone, my history was wiped clean, I was logged out of various websites, my homepage was reset to the default...

Following the preexisting advice, I refreshed Firefox, which created a new profile but did not return my data, and I have attempted to restore my bookmarks, which results in a message saying "Unable to process the backup file." I have been running the Places Maintenance add-on for some time now and it has yet to move on from the "checking integrity..." stage.

This is the second time Firefox has deleted my history, but the first it has taken my bookmarks. I am extremely frustrated and upset.

I am running Firefox 46.0.1 on a MacBook Pro with OS X El Capitan (10.11.3)

After a force quit today, I restarted Firefox only to find it appeared to have forgotten me completely -- all of my bookmarks were gone, my history was wiped clean, I was logged out of various websites, my homepage was reset to the default... Following the preexisting advice, I refreshed Firefox, which created a new profile but did not return my data, and I have attempted to restore my bookmarks, which results in a message saying "Unable to process the backup file." I have been running the Places Maintenance add-on for some time now and it has yet to move on from the "checking integrity..." stage. This is the second time Firefox has deleted my history, but the first it has taken my bookmarks. I am extremely frustrated and upset. I am running Firefox 46.0.1 on a MacBook Pro with OS X El Capitan (10.11.3)

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  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:46.0) Gecko/20100101 Firefox/46.0

More Information

FredMcD
  • Top 10 Contributor
4271 solutions 59919 answers

Look in the Old Firefox folder on your desktop. How many folders are in it? What are their dates?

Look in the '''Old Firefox''' folder on your desktop. How many folders are in it? What are their dates?

Question owner

Old Firefox Data has one folder in it created today at the time of the refresh. It's 233.9 MB.

Old Firefox Data has one folder in it created today at the time of the refresh. It's 233.9 MB.
FredMcD
  • Top 10 Contributor
4271 solutions 59919 answers

Now open C:\Users\==<UserName>==\AppData\Roaming\Mozilla\Firefox\Profiles\ How many profiles and their dates?

Now open C:\Users\==<UserName>==\AppData\Roaming\Mozilla\Firefox\Profiles\ How many profiles and their dates?

Question owner

I'm on a Mac, so it's in ~/Library/Application Support/Firefox/Profiles/ . There is only one profile, which was created at the same time as the aforementioned one. 21.9 MB.

I'm on a Mac, so it's in ~/Library/Application Support/Firefox/Profiles/ . There is only one profile, which was created at the same time as the aforementioned one. 21.9 MB.
FredMcD
  • Top 10 Contributor
4271 solutions 59919 answers

Sorry about that. Your last chance is the recycle folder or backup files.  :-/


These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.

OPIE {web link} Import/Export extension preferences

Sorry about that. Your last chance is the recycle folder or backup files. :-/ ------ These can't get your data back, but will help in the future. These add-ons can be a great help by backing up and restoring Firefox '''[https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)]''' {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose. '''[https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE]''' {web link} Import/Export extension preferences

Question owner

Dangit. Thanks for your help anyway, Fred.

Dangit. Thanks for your help anyway, Fred.
cor-el
  • Top 10 Contributor
  • Moderator
17580 solutions 159069 answers
You can check for problems with the <b>places.sqlite</b> database (bookmarks and history) in the Firefox profile folder. *https://addons.mozilla.org/firefox/addon/places-maintenance/ See also: *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file *http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox ---- If you use the Time Machine then try to restore file(s) from that backup. *http://www.apple.com/support/timemachine/ *https://support.mozilla.org/kb/restore-bookmarks-from-backup-or-move-them *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile

Question owner

Like I said, I've run Places Maintenance and it hasn't done much of anything. I'm currently away from my Time Machine, but once I get back I might try to recover from that.

Like I said, I've run Places Maintenance and it hasn't done much of anything. I'm currently away from my Time Machine, but once I get back I might try to recover from that.