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Firefox freezes. I can not use for anything. It never use to do that. It started doing that when I gave in, into intalling windows 10 from window 7.

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Firefox freezes. I can not use it for anything. It never use to do that. It started doing that when I gave in, into installing windows 10 from window 7. However I reverted back to windows 7 because of it, but it did not get rid of the problem. I could hear my CPU processor fan speed up when it does work for a short while and its going to freeze up. I have use explore to access my email, when I can not get it into Firefox. I have to use task manager to get it off the screen. I have tried everything I know from uninstalling and reinstalling it. I have gone through internet options and deleted all pass history etc. Nothing works.

Firefox freezes. I can not use it for anything. It never use to do that. It started doing that when I gave in, into installing windows 10 from window 7. However I reverted back to windows 7 because of it, but it did not get rid of the problem. I could hear my CPU processor fan speed up when it does work for a short while and its going to freeze up. I have use explore to access my email, when I can not get it into Firefox. I have to use task manager to get it off the screen. I have tried everything I know from uninstalling and reinstalling it. I have gone through internet options and deleted all pass history etc. Nothing works.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.16.20039
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NPWLPG
  • Picasa plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealTimes Download Plugin
  • Shockwave Flash 21.0 r0
  • 5.1.41212.0
  • Yahoo Application State Plugin version 1.0.0.7
  • iTunes Detector Plug-in

Application

  • Firefox 46.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0
  • Support URL: https://support.mozilla.org/1/firefox/46.0.1/WINNT/en-US/

Extensions

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 620
  • adapterDescription2:
  • adapterDeviceID: 0x1049
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 4-27-2016
  • driverDate2:
  • driverVersion: 10.18.13.6510
  • driverVersion2:
  • failures: [u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.']
  • indices: [0]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No; DXVA2D3D9 crashes detected in the past
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 620 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
FredMcD
  • Top 10 Contributor
4189 solutions 58461 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Separate Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? ---------- Separate Security Issue: Update your '''[http://get.adobe.com/reader/ Adobe Reader Version 2015.016.20039]''' '''Note: Other Software''' is offered in the download.