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Why can I not NOW log in to Facebook, when I was able an hour ago?

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Not only was I able to use Facebook an hour ago, but cannot now, I also saw this: Find us online

   Facebook
   Twitter
   Forums & e-mail lists
   IRC channels

. Why in the world is Facebook listed as a place to find Mozilla, yet I get told I can't access Facebook (even though I did an hour agoO. What the Hell is going on here?

Not only was I able to use Facebook an hour ago, but cannot now, I also saw this: Find us online Facebook Twitter Forums & e-mail lists IRC channels . Why in the world is Facebook listed as a place to find Mozilla, yet I get told I can't access Facebook (even though I did an hour agoO. What the Hell is going on here?

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FredMcD
  • Top 10 Contributor
4267 solutions 59835 answers

billfinzel said

I get told I can't access Facebook

What happens when you try? Error messages?


Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

''billfinzel [[#question-1124128|said]]'' <blockquote> I get told I can't access Facebook </blockquote> What happens when you try? Error messages? ---------- Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe websites. Are there any problems? Then restart.
cor-el
  • Top 10 Contributor
  • Moderator
17567 solutions 158892 answers

What happens if you try to log in? Are you send back to the main page or do you get an error message?


This issue can be caused by corrupted cookies or cookies that are blocked.

If clearing cookies didn't help then it is possible that the cookies.sqlite file in the profile folder that stores the cookies got corrupted.

  • Rename/remove cookies.sqlite (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted.

You can use this button to go to the current Firefox profile folder:

What happens if you try to log in? Are you send back to the main page or do you get an error message? ---- This issue can be caused by corrupted cookies or cookies that are blocked. *check the permissions in "Tools > Page Info > Permissions" *https://support.mozilla.org/kb/fix-login-issues-on-websites-require-passwords If clearing cookies didn't help then it is possible that the cookies.sqlite file in the profile folder that stores the cookies got corrupted. *Rename/remove <b>cookies.sqlite</b> (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted. You can use this button to go to the current Firefox profile folder: *Help > Troubleshooting Information > Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Cookies *https://support.mozilla.org/kb/Deleting+cookies