Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can't sign in cause there was nothing to create an account to sign in with

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

more options

I have current versions of adobe and flash and the rest and they ALWAYS crash repeatedly no matter what website or game I try to play and I have followed all the tutorials, add on's etc etc and still problems, also have problems accessing other items in office categories, any advice and did not receive email confirming I started an account several times thanks

I have current versions of adobe and flash and the rest and they ALWAYS crash repeatedly no matter what website or game I try to play and I have followed all the tutorials, add on's etc etc and still problems, also have problems accessing other items in office categories, any advice and did not receive email confirming I started an account several times thanks

All Replies (2)

more options

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 46.0.1

This is not a cure, but should let the web page load without crashing.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

Your user agent shows that you run Firefox in compatibility mode for Windows 98 (NT 4.10).

  • User Agent: Mozilla/5.0 (Windows NT 4.10; rv:43.0) Gecko/20100101 Firefox/43.0

Check that you do not run Firefox in compatibility mode. You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.