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Firefox crashes

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Firefox worked fine until the most recent "update" and now it crashes repeatedly, even in safe mode.

Firefox works (sort of) but many different things trigger yet another crash, including just trying to open a tab or almost anything in the menu.

I can open a private viewing window and look at extensions and add-ons, and I have tried disabling all of them, but nothing helps.

Searching mozilla help pages and everything else google can find and I've tried everything that everybody has suggested ... and I see that lots of other people are having the same problem.

Please help!!!

bp-4cf1698a-ec32-4233-a87a-8d0d52160519 05/19/2016 10:16 AM bp-01ad0832-0bce-49aa-9d51-20d912160519 05/19/2016 10:04 AM bp-d04e8fd4-4c6b-4f8c-9201-f4b652160519 05/19/2016 09:50 AM bp-b39db1be-db05-4fdf-9ee7-183fb2160518 05/18/2016 11:20 AM bp-6884dd93-af90-420d-b9ca-3f22d2160518 05/18/2016 11:18 AM bp-7a5a4b21-93ad-41c6-9f80-e3d652160518 05/18/2016 11:16 AM bp-6379c41a-b2b1-4718-8c3b-d69192160518 05/18/2016 11:14 AM bp-326e3d76-e4f6-48ec-b1a4-ac7f72160518 05/18/2016 11:05 AM bp-b6c9bf95-c523-4397-895b-f30ed2160518 05/18/2016 11:04 AM bp-76796c3d-286b-4ff3-b2d3-716272160518 05/18/2016 10:57 AM bp-8369046b-d939-49dc-ac7a-e8a512160518 05/18/2016 10:56 AM bp-2c0df90e-88bd-4fd3-a97e-4ec372160518 05/18/2016 10:56 AM bp-e04b3863-29dc-4c83-b960-aa37f2160518 05/18/2016 10:55 AM bp-54f03129-a8ac-498f-95d9-e705b2160518 05/18/2016 10:42 AM bp-0232a2f0-df38-4e03-96b1-6c8462160513 05/13/2016 02:03 PM bp-8259631e-0e33-4531-8d7d-739852160513 05/13/2016 01:49 PM

https://crash-stats.mozilla.com/report/index/4cf1698a-ec32-4233-a87a-8d0d52160519

Firefox 46.0.1 Crash Report [@ liboxygen-gtk.so@0xf0e4d ] Search Mozilla Support for Help ID: 4cf1698a-ec32-4233-a87a-8d0d52160519 Signature: liboxygen-gtk.so@0xf0e4d

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   Raw Dump
   Extensions

Signature liboxygen-gtk.so@0xf0e4d More Reports Search UUID 4cf1698a-ec32-4233-a87a-8d0d52160519 Date Processed 2016-05-19T17:16:26.589576+00:00 Uptime 546 Last Crash 669 seconds before submission Install Age 1602 since version was first installed. Install Time 2016-05-19 16:48:40 Product Firefox Version 46.0.1 Build ID 20160511224619 Release Channel release OS Linux OS Version 0.0.0 Linux 3.2.0-23-generic #36-Ubuntu SMP Tue Apr 10 20:41:14 UTC 2012 i686 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 28 stepping 10 | 4 Crash Reason SIGSEGV Crash Address 0x0 User Comments

FF just continues crashing. I've tried everything. App Notes

OpenGL: nouveau -- Gallium 0.4 on NVA8 -- 2.1 Mesa 8.0.2 -- texture_from_pixmap

Processor Notes processor_prod-processor-i-3ceb08e7_24119; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True Winsock LSP None Adapter Vendor ID Adapter Device ID Bugzilla - Report this bug in Firefox Core External Software Affecting Firefox Toolkit Related Bugs

  1268185NEW --- startup crash in liboxygen-gtk.so@0x in firefox 46

Crashing Thread (0) Frame Module Signature Source Ø 0 liboxygen-gtk.so liboxygen-gtk.so@0xf0e4d 1 libcairo.so.2.11000.2 _cairo_array_fini /build/buildd/cairo-1.10.2/src/cairo-array.c:97 Ø 2 liboxygen-gtk.so liboxygen-gtk.so@0x12d90f 3 libcairo.so.2.11000.2 _cairo_clip_reset /build/buildd/cairo-1.10.2/src/cairo-clip.c:212 Ø 4 libgtk-3.so.0.400.2 libgtk-3.so.0.400.2@0x4b6ff3 Ø 5 libavcodec.so.53.35.0 libavcodec.so.53.35.0@0x152c7e 6 libcairo.so.2.11000.2 cairo_restore /build/buildd/cairo-1.10.2/src/cairo.c:583 Ø 7 libgtk-3.so.0.400.2 libgtk-3.so.0.400.2@0x1ef7f7 8 @0xbf8a18e3 Ø 9 libgtk-3.so.0.400.2 libgtk-3.so.0.400.2@0x4b6ff3 Ø 10 libgtk-3.so.0.400.2 libgtk-3.so.0.400.2@0x265946 Ø 11 libgtk-3.so.0.400.2 libgtk-3.so.0.400.2@0x2678ab Ø 12 liboxygen-gtk.so liboxygen-gtk.so@0x12d907 Ø 13 libgtk-3.so.0.400.2 libgtk-3.so.0.400.2@0x268664 Ø 14 libgtk-3.so.0.400.2 libgtk-3.so.0.400.2@0x2659a8 Ø 15 libgtk-3.so.0.400.2 libgtk-3.so.0.400.2@0x4b6ff3 Ø 16 libgtk-3.so.0.400.2 libgtk-3.so.0.400.2@0x268708 17 libcairo.so.2.11000.2 cairo_restore /build/buildd/cairo-1.10.2/src/cairo.c:583 Ø 18 liboxygen-gtk.so liboxygen-gtk.so@0xa16cb

Show other threads

Firefox worked fine until the most recent "update" and now it crashes repeatedly, even in safe mode. Firefox works (sort of) but many different things trigger yet another crash, including just trying to open a tab or almost anything in the menu. I can open a private viewing window and look at extensions and add-ons, and I have tried disabling all of them, but nothing helps. Searching mozilla help pages and everything else google can find and I've tried everything that everybody has suggested ... and I see that lots of other people are having the same problem. Please help!!! bp-4cf1698a-ec32-4233-a87a-8d0d52160519 05/19/2016 10:16 AM bp-01ad0832-0bce-49aa-9d51-20d912160519 05/19/2016 10:04 AM bp-d04e8fd4-4c6b-4f8c-9201-f4b652160519 05/19/2016 09:50 AM bp-b39db1be-db05-4fdf-9ee7-183fb2160518 05/18/2016 11:20 AM bp-6884dd93-af90-420d-b9ca-3f22d2160518 05/18/2016 11:18 AM bp-7a5a4b21-93ad-41c6-9f80-e3d652160518 05/18/2016 11:16 AM bp-6379c41a-b2b1-4718-8c3b-d69192160518 05/18/2016 11:14 AM bp-326e3d76-e4f6-48ec-b1a4-ac7f72160518 05/18/2016 11:05 AM bp-b6c9bf95-c523-4397-895b-f30ed2160518 05/18/2016 11:04 AM bp-76796c3d-286b-4ff3-b2d3-716272160518 05/18/2016 10:57 AM bp-8369046b-d939-49dc-ac7a-e8a512160518 05/18/2016 10:56 AM bp-2c0df90e-88bd-4fd3-a97e-4ec372160518 05/18/2016 10:56 AM bp-e04b3863-29dc-4c83-b960-aa37f2160518 05/18/2016 10:55 AM bp-54f03129-a8ac-498f-95d9-e705b2160518 05/18/2016 10:42 AM bp-0232a2f0-df38-4e03-96b1-6c8462160513 05/13/2016 02:03 PM bp-8259631e-0e33-4531-8d7d-739852160513 05/13/2016 01:49 PM https://crash-stats.mozilla.com/report/index/4cf1698a-ec32-4233-a87a-8d0d52160519 Firefox 46.0.1 Crash Report [@ liboxygen-gtk.so@0xf0e4d ] Search Mozilla Support for Help ID: 4cf1698a-ec32-4233-a87a-8d0d52160519 Signature: liboxygen-gtk.so@0xf0e4d Details Metadata Modules Raw Dump Extensions Signature liboxygen-gtk.so@0xf0e4d More Reports Search UUID 4cf1698a-ec32-4233-a87a-8d0d52160519 Date Processed 2016-05-19T17:16:26.589576+00:00 Uptime 546 Last Crash 669 seconds before submission Install Age 1602 since version was first installed. Install Time 2016-05-19 16:48:40 Product Firefox Version 46.0.1 Build ID 20160511224619 Release Channel release OS Linux OS Version 0.0.0 Linux 3.2.0-23-generic #36-Ubuntu SMP Tue Apr 10 20:41:14 UTC 2012 i686 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 28 stepping 10 | 4 Crash Reason SIGSEGV Crash Address 0x0 User Comments FF just continues crashing. I've tried everything. App Notes OpenGL: nouveau -- Gallium 0.4 on NVA8 -- 2.1 Mesa 8.0.2 -- texture_from_pixmap Processor Notes processor_prod-processor-i-3ceb08e7_24119; MozillaProcessorAlgorithm2015; skunk_classifier: reject - not a plugin hang EMCheckCompatibility True Winsock LSP None Adapter Vendor ID Adapter Device ID Bugzilla - Report this bug in Firefox Core External Software Affecting Firefox Toolkit Related Bugs 1268185NEW --- startup crash in liboxygen-gtk.so@0x in firefox 46 Crashing Thread (0) Frame Module Signature Source Ø 0 liboxygen-gtk.so liboxygen-gtk.so@0xf0e4d 1 libcairo.so.2.11000.2 _cairo_array_fini /build/buildd/cairo-1.10.2/src/cairo-array.c:97 Ø 2 liboxygen-gtk.so liboxygen-gtk.so@0x12d90f 3 libcairo.so.2.11000.2 _cairo_clip_reset /build/buildd/cairo-1.10.2/src/cairo-clip.c:212 Ø 4 libgtk-3.so.0.400.2 libgtk-3.so.0.400.2@0x4b6ff3 Ø 5 libavcodec.so.53.35.0 libavcodec.so.53.35.0@0x152c7e 6 libcairo.so.2.11000.2 cairo_restore /build/buildd/cairo-1.10.2/src/cairo.c:583 Ø 7 libgtk-3.so.0.400.2 libgtk-3.so.0.400.2@0x1ef7f7 8 @0xbf8a18e3 Ø 9 libgtk-3.so.0.400.2 libgtk-3.so.0.400.2@0x4b6ff3 Ø 10 libgtk-3.so.0.400.2 libgtk-3.so.0.400.2@0x265946 Ø 11 libgtk-3.so.0.400.2 libgtk-3.so.0.400.2@0x2678ab Ø 12 liboxygen-gtk.so liboxygen-gtk.so@0x12d907 Ø 13 libgtk-3.so.0.400.2 libgtk-3.so.0.400.2@0x268664 Ø 14 libgtk-3.so.0.400.2 libgtk-3.so.0.400.2@0x2659a8 Ø 15 libgtk-3.so.0.400.2 libgtk-3.so.0.400.2@0x4b6ff3 Ø 16 libgtk-3.so.0.400.2 libgtk-3.so.0.400.2@0x268708 17 libcairo.so.2.11000.2 cairo_restore /build/buildd/cairo-1.10.2/src/cairo.c:583 Ø 18 liboxygen-gtk.so liboxygen-gtk.so@0xa16cb Show other threads

Additional System Details

Application

  • User Agent: Mozilla/5.0 (X11; Linux i686) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.132 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4266 solutions 59821 answers

Thank you for posting the crash report numbers.

The crash report is several pages of data. We need the report numbers to see the whole report.

Product Firefox Version 46.0.1 Build ID 20160511224619 Release Channel release OS Linux OS Version 0.0.0 Linux 3.2.0-23-generic #36-Ubuntu SMP Tue Apr 10 20:41:14 UTC 2012 i686

bp-4cf1698a-ec32-4233-a87a-8d0d52160519 bp-01ad0832-0bce-49aa-9d51-20d912160519 bp-d04e8fd4-4c6b-4f8c-9201-f4b652160519 bp-b39db1be-db05-4fdf-9ee7-183fb2160518

Signature: liboxygen-gtk.so@0xf0e4d

This is for Sumo's Related Bugs 1268185 NEW --- startup crash in liboxygen-gtk.so@0x in firefox 46


I've called the big guys to help you. Good luck.

Thank you for posting the crash report numbers. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Product Firefox Version 46.0.1 Build ID 20160511224619 Release Channel release OS Linux OS Version 0.0.0 Linux 3.2.0-23-generic #36-Ubuntu SMP Tue Apr 10 20:41:14 UTC 2012 i686 bp-4cf1698a-ec32-4233-a87a-8d0d52160519 bp-01ad0832-0bce-49aa-9d51-20d912160519 bp-d04e8fd4-4c6b-4f8c-9201-f4b652160519 bp-b39db1be-db05-4fdf-9ee7-183fb2160518 Signature: liboxygen-gtk.so@0xf0e4d This is for Sumo's Related Bugs 1268185 NEW --- startup crash in liboxygen-gtk.so@0x in firefox 46 ----------- I've called the big guys to help you. Good luck.

Question owner

I've clicked "yes" that FredMcD's reply was helpful because it is always helpful to get a prompt reply, even if the reply does not provide a solution. But I have a love-hate "relationship" with Firefox because it is a valuable but enormously frustrating tool.

Firefox has seen waaaaay too many "updates" ... many of which seem to be a half step forward with two steps back in terms of stability. Is there any product out there that has such a seemingly disproportionate amount of endless crashing?

My system shows 28,000 firefox crash reports pending over that past 2 years.

It is incomprehensible to me that mozilla cannot provide a STABLE version and give us the option to revert from problematic "updates" to a previous working version until they figure out what in the world the problems are with the most recent "updates."

Among the many, many current problems (beyond frequent crashing), after the most recent update(s), when I "mouse-over" page content to capture the content to a text file, the screen blanks out and I cannot see what is happening. Why is that?

I've clicked "yes" that FredMcD's reply was helpful because it is always helpful to get a prompt reply, even if the reply does not provide a solution. But I have a love-hate "relationship" with Firefox because it is a valuable but enormously frustrating tool. Firefox has seen waaaaay too many "updates" ... many of which seem to be a half step forward with two steps back in terms of stability. Is there any product out there that has such a seemingly disproportionate amount of endless crashing? My system shows 28,000 firefox crash reports pending over that past 2 years. It is incomprehensible to me that mozilla cannot provide a STABLE version and give us the option to revert from problematic "updates" to a previous working version until they figure out what in the world the problems are with the most recent "updates." Among the many, many current problems (beyond frequent crashing), after the most recent update(s), when I "mouse-over" page content to capture the content to a text file, the screen blanks out and I cannot see what is happening. Why is that?

Modified by joseppi

FredMcD
  • Top 10 Contributor
4266 solutions 59821 answers

In the address bar, type about:crashes<enter>. If you have any new reports from the last two days, please post them.

After, at the top of the page, press the Remove All Reports button. Those reports will be of no value.

In the address bar, type '''about:crashes'''<enter>. If you have any new reports from the last two days, please post them. After, at the top of the page, press the '''Remove All Reports''' button. Those reports will be of no value.
James
  • Top 25 Contributor
  • Moderator
1600 solutions 11315 answers

joseppi said

It is incomprehensible to me that mozilla cannot provide a STABLE version and give us the option to revert from problematic "updates" to a previous working version until they figure out what in the world the problems are with the most recent "updates."

Firefox from mozilla.org has been plenty stable on Linux and does not suffer some of the issues Windows users can have.

The crash issues you are having with Firefox 46.0/46.0.1 is not a Firefox problem but caused by the version of liboxygen GTK theme you have in use.

What Ubuntu are you using as 12.04 users were suffering crashes caused by the version of liboxygen GTK theme a while back until Ubuntu patched this theme.

Either check for updates for the liboxygen theme or try another GTK 3 theme.

Firefox as of 46.0 and newer requires GTK 3.4 (three.four) or preferably a much newer version and as a result needs a GTK 3 theme to theme Firefox as GTK 2 themes will not work.


Firefox 46 crashes on Ubuntu 12.04 (precise) with Oxygen-GTK3 https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1575781

''joseppi [[#answer-878739|said]]'' <blockquote> It is incomprehensible to me that mozilla cannot provide a STABLE version and give us the option to revert from problematic "updates" to a previous working version until they figure out what in the world the problems are with the most recent "updates." </blockquote> Firefox from mozilla.org has been plenty stable on Linux and does not suffer some of the issues Windows users can have. The crash issues you are having with Firefox 46.0/46.0.1 is not a Firefox problem but caused by the version of liboxygen GTK theme you have in use. What Ubuntu are you using as 12.04 users were suffering crashes caused by the version of liboxygen GTK theme a while back until Ubuntu patched this theme. Either check for updates for the liboxygen theme or try another GTK 3 theme. Firefox as of 46.0 and newer requires GTK 3.4 (three.four) or preferably a much newer version and as a result needs a GTK 3 theme to theme Firefox as GTK 2 themes will not work. Firefox 46 crashes on Ubuntu 12.04 (precise) with Oxygen-GTK3 https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1575781

Modified by James