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Posted

Hi.

  • I have disabled addons one by one until i dont have any, still problem.
  • Tried a fresh profile
  • Tried updating the graphics drivers
  • Made sure Flash and other plugins are up to date.
  • Tried updating to the beta
  • Tried with and without electrolysis enabled.

Chrome works fine.

The image is of Youtube when this happens.

Hi. * I have disabled addons one by one until i dont have any, still problem. * Tried a fresh profile * Tried updating the graphics drivers * Made sure Flash and other plugins are up to date. * Tried updating to the beta * Tried with and without electrolysis enabled. Chrome works fine. The image is of Youtube when this happens.

Chosen solution

Hello kvikende,

Thanks for contacting us about this issue, hopefully the instructions below will help.

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Click the menu button New Fx Menu and select Options on Windows or Preferences on Mac or Linux.
  2. Select the Advanced panel and then the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Restart Firefox and see if the problems persist.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

Cheers, Patrick

Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.102 Safari/537.36

More Information

Programinfo
-----------
Navn: Firefox
Versjon: 47.0b6
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Oppdateringskanal: beta
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OS: Windows_NT 10.0 x86-64
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Krasjrapporter de siste 3 dagene
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Viktige endrede innstillinger
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Viktige låste innstillinger
---------------------------
JavaScript
----------
Inkrementell GC: true
Tilgjengelighet
---------------
Aktivert: false
Forhindre tilgjengelighet: 0
Bibliotekversjoner
------------------
NSPR
Forventet minimumsversjon: 4.12
Versjon i bruk: 4.12
NSS
Forventet minimumsversjon: 3.23 Basic ECC
Versjon i bruk: 3.23 Basic ECC
NSSSMIME
Forventet minimumsversjon: 3.23 Basic ECC
Versjon i bruk: 3.23 Basic ECC
NSSSSL
Forventet minimumsversjon: 3.23 Basic ECC
Versjon i bruk: 3.23 Basic ECC
NSSUTIL
Forventet minimumsversjon: 3.23
Versjon i bruk: 3.23
Eksperimentelle funksjoner
--------------------------

patrickmc
  • Administrator
  • Moderator
35 solutions 224 answers

Chosen Solution

Hello kvikende,

Thanks for contacting us about this issue, hopefully the instructions below will help.

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  1. Click the menu button New Fx Menu and select Options on Windows or Preferences on Mac or Linux.
  2. Select the Advanced panel and then the General tab.
  3. Uncheck Use hardware acceleration when available.
  4. Restart Firefox and see if the problems persist.

Did this fix your problems? Please report back to us!

If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles:

Cheers, Patrick

Hello kvikende, Thanks for contacting us about this issue, hopefully the instructions below will help. Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches. You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents you're editing, etc.). Then perform these steps: #Click the menu button [[Image:New Fx Menu]] and select ''Options'' on Windows or ''Preferences'' on Mac or Linux. #Select the ''Advanced'' panel and then the ''General'' tab. #Uncheck '''Use hardware acceleration when available'''. #Restart Firefox and see if the problems persist. Did this fix your problems? Please report back to us! If the problem is resolved, you should check for updates for your graphics driver by following the steps mentioned in these Knowledge base articles: * [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems#w_turn-off-hardware-acceleration]] * [[Upgrade your graphics drivers to use hardware acceleration and WebGL]] Cheers, Patrick
FredMcD
  • Top 10 Contributor
4250 solutions 59444 answers

Helpful Reply

Crash report found; Additional System Details

Product Firefox Version 47.0b6 Build ID 20160516123243 Release Channel beta OS Windows 10 OS Version 10.0.10240

bp-c341b933-ac52-4516-a269-8426e2160518

Signature: compute_image_info

KERNELBASE.dll = Microsoft

user32.dll = Windows User API

ntdll.dll = Microsoft

This is for Sumo's Related Bugs 1268202 NEW --- crash in compute_image_info


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Crash report found; Additional System Details Product Firefox Version 47.0b6 Build ID 20160516123243 Release Channel beta OS Windows 10 OS Version 10.0.10240 bp-c341b933-ac52-4516-a269-8426e2160518 Signature: compute_image_info KERNELBASE.dll = Microsoft user32.dll = Windows User API ntdll.dll = Microsoft This is for Sumo's Related Bugs 1268202 NEW --- crash in compute_image_info ------------ Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

I did both fixing corrupt files (which it found a couple) and turned off hardware acceleration, and I haven't had the issue pop up for about a day. I hope it is solved!

I did both fixing corrupt files (which it found a couple) and turned off hardware acceleration, and I haven't had the issue pop up for about a day. I hope it is solved!
FredMcD
  • Top 10 Contributor
4250 solutions 59444 answers

If there is a problem, you know where to get help. Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.

If there is a problem, you know where to get help. Hello, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.