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untrusted connection

Posted

Hello! I have run into an issue, for some reason Firefox is seeing Twitch.tv a common and popular Streaming website as a Mixed Content site and Not trusting it as a secure connection therefor not allowing me to proceed and view the site. I was curious is there a way for me to access Twitch and other sites that may have the same issue? Sites such as Youtube work completely fine, I have included a print screen of the issue.

Thank you for your time! All Help and suggestions are appreciated! 

-Christian

Hello! I have run into an issue, for some reason Firefox is seeing Twitch.tv a common and popular Streaming website as a Mixed Content site and Not trusting it as a secure connection therefor not allowing me to proceed and view the site. I was curious is there a way for me to access Twitch and other sites that may have the same issue? Sites such as Youtube work completely fine, I have included a print screen of the issue. Thank you for your time! All Help and suggestions are appreciated! -Christian
Attached screenshots

Modified by Cmreasoner

Chosen solution

Cmreasoner said

windows 8, which is incorrect

That is because of you User Agent information. User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0


There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate.

http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html

https://support.mozilla.org/en-US/kb/server-not-found-connection-problem

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Google Update
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers

Application

  • Firefox 46.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0
  • Support URL: https://support.mozilla.org/1/firefox/46.0.1/WINNT/en-US/

Extensions

  • Firefox Hello 1.2.6 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 970
  • adapterDescription2:
  • adapterDeviceID: 0x13c2
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 4095
  • adapterRAM2:
  • adapterSubsysID: 29743842
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 5-9-2016
  • driverDate2:
  • driverVersion: 10.18.13.6519
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: No; CreateQuery failed with error 8876086C
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Question owner

Correction, underneath Tags Firefox lists windows 8, which is incorrect, I'm running on Windows 10

Correction, underneath Tags Firefox lists windows 8, which is incorrect, I'm running on Windows 10
FredMcD
  • Top 10 Contributor
4222 solutions 58926 answers

Chosen Solution

Cmreasoner said

windows 8, which is incorrect

That is because of you User Agent information. User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0


There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate.

http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html

https://support.mozilla.org/en-US/kb/server-not-found-connection-problem

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

''Cmreasoner [[#answer-878015|said]]'' <blockquote> windows 8, which is incorrect </blockquote> That is because of you User Agent information. User Agent: Mozilla/5.0 ('''Windows NT 6.2'''; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0 -------------- There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate. http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html https://support.mozilla.org/en-US/kb/server-not-found-connection-problem https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message https://support.mozilla.org/en-US/kb/connection-untrusted-error-message '''http://kb.mozillazine.org/Error_loading_websites''' '''This Connection is Untrusted''' is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.
FredMcD
  • Top 10 Contributor
4222 solutions 58926 answers

Helpful Reply

How to reset the default user agent on Firefox https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

How to reset the default user agent on Firefox https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

Question owner

Thank you Fred! I did as you listed with changing my times to no longer being auto selected, I also believe I may have just missed not installing flash player by mistake, I have been used to chrome and recently bought a new rig so it didn't cross my mind until further researching! Thank you for the fast reply! Have a great day!

Thank you Fred! I did as you listed with changing my times to no longer being auto selected, I also believe I may have just missed not installing flash player by mistake, I have been used to chrome and recently bought a new rig so it didn't cross my mind until further researching! Thank you for the fast reply! Have a great day!
cor-el
  • Top 10 Contributor
  • Moderator
17413 solutions 157295 answers

Check that you do not run Firefox in compatibility mode. You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

Check that you do not run Firefox in compatibility mode. You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.
FredMcD
  • Top 10 Contributor
4222 solutions 58926 answers

Glad to help. Safe Surfing.

Glad to help. Safe Surfing.
PeterPolack 0 solutions 5 answers

I too, had a problem logging in to a secure web site; one which manages my direct deposit paycheck. Oddly enough, when trying to bypass Firefox's security for an Untrusted Connection, the option button to proceed anyway was missing, so I couldn't check it.

Fortunately, I searched the Mozilla forum and found the "resetting the useragent" procedure by Fred McD above worked for me.

Hope this information helps others.

FWIW, I'm running Mac OS 10.5.8 and Firefox 16.0.2, and upgrading was not possible.

I too, had a problem logging in to a secure web site; one which manages my direct deposit paycheck. Oddly enough, when trying to bypass Firefox's security for an Untrusted Connection, the option button to proceed anyway was missing, so I couldn't check it. Fortunately, I searched the Mozilla forum and found the "resetting the useragent" procedure by Fred McD above worked for me. Hope this information helps others. FWIW, I'm running Mac OS 10.5.8 and Firefox 16.0.2, and upgrading was not possible.

Modified by PeterPolack