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Can't open downloads on Mozilla

Posted

I can download programs using Mozilla fine but none of them will open.

Have followed as many troubleshooting ideas as possible that I can find online and none of them have worked. I don't have the browser.download.managerWhenDone option on about:config. I have restarted, refreshed and reinstalled Mozilla of which none has made a difference. I have tried saving downloaded files into different folders including my desktop, which hasn't worked. Downloads also won't run if downloaded while Mozilla is in safe mode.

I'm running out of ideas, please help!

I can download programs using Mozilla fine but none of them will open. Have followed as many troubleshooting ideas as possible that I can find online and none of them have worked. I don't have the browser.download.managerWhenDone option on about:config. I have restarted, refreshed and reinstalled Mozilla of which none has made a difference. I have tried saving downloaded files into different folders including my desktop, which hasn't worked. Downloads also won't run if downloaded while Mozilla is in safe mode. I'm running out of ideas, please help!

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape
  • Google Update
  • Shockwave Flash 21.0 r0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:45.0) Gecko/20100101 Firefox/45.0

More Information

FredMcD
  • Top 10 Contributor
4399 solutions 61750 answers

Did the download complete? What were you downloading and from where? Any error messages?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?


Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.

Did the download complete? What were you downloading and from where? Any error messages? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? --------------- Security Issue: Update your '''[http://get.adobe.com/reader/ Adobe Reader Version 2015.016.20039]''' '''Note: Other Software''' is offered in the download.
ideato 893 solutions 6250 answers

Hello, for the record, none of us has browser.download.managerWhenDone preference, the preference was removed since at least Firefox 31 :-)

thanks

Hello, for the record, none of us has browser.download.managerWhenDone preference, the preference was removed since at least Firefox 31 :-) thanks
cor-el
  • Top 10 Contributor
  • Moderator
17881 solutions 161785 answers

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.