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synchronizing new laptop with a recovery key

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I got a new laptop, my old one has died, i want to synchronize my firefox but all I have is the recovery key. what should i do? I tried downgrading firefox but is didn't help keep getting an error that it's impossible to approach the firefox server. please help

I got a new laptop, my old one has died, i want to synchronize my firefox but all I have is the recovery key. what should i do? I tried downgrading firefox but is didn't help keep getting an error that it's impossible to approach the firefox server. please help

Additional System Details

Installed Plug-ins

  • McAfee MSC FF plugin DLL
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0

More Information

guigs
  • Administrator
  • Moderator
1070 solutions 11664 answers

Hi liri, I am sorry to be the bearer of bad news, however the old sync that required a recovery key is no longer in service. I was decommissioned a while back and that information is no longer accessible. Blog Post

If you have the previous computer you can access the profile from the C drive.

Hi liri, I am sorry to be the bearer of bad news, however the old sync that required a recovery key is no longer in service. I was decommissioned a while back and that information is no longer accessible. [https://blog.mozilla.org/services/2015/07/31/shutting-down-the-legacy-sync-service/ Blog Post] If you have the previous computer you can access the profile from the C drive.
cor-el
  • Top 10 Contributor
  • Moderator
16657 solutions 150560 answers

You would need the email address and the password of the Firefox account that the current Sync uses to recover data stored on the Sync server.

You will lose data stored on the Sync server when you would request a new password.

You would need the email address and the password of the Firefox account that the current Sync uses to recover data stored on the Sync server. You will lose data stored on the Sync server when you would request a new password.