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Just did Firefox update and now my pc is slow and pop ups are constant even though I have "No Popups" checked off, what the heck and how can I fix it.

Posted

I am not computer savvy, I am 75 years old, and now upset. My computer was running just fine and the pop up said to update and refresh Firefox, so I did and now my PC is a mess!!! Its slow and popups are all over the place, what the heck. how can I undo the update/refresh. I tried a restore back to 5/4/16 and nothing changed.....please help undo what happened so frustrated!!!

I am not computer savvy, I am 75 years old, and now upset. My computer was running just fine and the pop up said to update and refresh Firefox, so I did and now my PC is a mess!!! Its slow and popups are all over the place, what the heck. how can I undo the update/refresh. I tried a restore back to 5/4/16 and nothing changed.....please help undo what happened so frustrated!!!

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • Citrix Online App Detector Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.91.2 for Mozilla browsers
  • McAfee MSC FF plugin DLL
  • McAfee Virtual Technician plugin
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Shockwave Flash 21.0 r0
  • 5.1.41212.0
  • NPWLPG
  • GeoComply Browser Plugin Client

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0

More Information

FredMcD
  • Top 10 Contributor
4250 solutions 59441 answers

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


How did you update Firefox? From a link on a pop-up, notice?

From within Firefox, or from Mozilla.org?

. Whenever you get a message / popup that software / files need to be updated;

DO NOT USE ANY OF THE PROVIDED LINKS

While this may be a legitimate message, it could also be Malware or a Virus. Any time you want or need to check for upgrades, go to the website of the True Owner of the program in question. For example, to check out Firefox, go to https://www.mozilla.org {web link}

You can also report such a site at; Google Report Phishing Page {web link} which is the same when done while on site by going to Help > Report Web Forgery

Help us safeguard Mozilla’s trademarks by reporting misuse {web link}

You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. ------------ How did you update Firefox? From a link on a pop-up, notice? From within Firefox, or from Mozilla.org? . '''Whenever you get a message / popup that''' '''software / files need to be updated;''' <u>'''DO NOT USE ANY OF'''</u> <u>'''THE PROVIDED LINKS'''</u> While this may be a legitimate message, it could also be <u>'''Malware or a Virus'''</u>. Any time you want or need to check for upgrades, go to the website of the <u>'''True Owner'''</u> of the program in question. For example, to check out Firefox, go to '''https://www.mozilla.org''' {web link} You can also report such a site at; '''[http://www.google.com/safebrowsing/report_phish/ Google Report Phishing Page]''' {web link} which is the same when done while on site by going to '''Help > Report Web Forgery''' '''[http://www.mozilla.org/en-US/legal/fraud-report/ Help us safeguard Mozilla’s trademarks by reporting misuse]''' {web link}

Question owner

from a pop up notice to Refresh, I will try the malware, thank you

from a pop up notice to Refresh, I will try the malware, thank you