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Firefox not responding

Posted

For 8 years on 2 different computers we have had problems with Firefox browser not responding. Our Chrome browser works very well. We like Firefox but every time we try to use it it freezes up and we have to switch to chrome or Internet Explorer.

For 8 years on 2 different computers we have had problems with Firefox browser not responding. Our Chrome browser works very well. We like Firefox but every time we try to use it it freezes up and we have to switch to chrome or Internet Explorer.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2661.94 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4189 solutions 58460 answers

What is your computer system and Firefox?

What you describe sounds like the CPU is being overworked.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

What is your computer system and Firefox? What you describe sounds like the CPU is being overworked. Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?