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Facebook only shows garbage characters

  • 2 replies
  • 21 have this problem
  • 19 views
  • Last reply by lanier67

lanier67
lanier67
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Since yesterday I get a screen full of garbage characters, when I open FB on Firefox. After refresh it loads normal and it works fine in chrome. Malwarebytes reports a clean system. Any suggestions?

Since yesterday I get a screen full of garbage characters, when I open FB on Firefox. After refresh it loads normal and it works fine in chrome. Malwarebytes reports a clean system. Any suggestions?
Attached screenshots

Chosen solution

hi lanier67, are you using kaspersky as your security program? if so, please disable the scanning of secure connections like it's described at https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_kaspersky, reboot your system afterwards and see if the issue is still occurring...

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philipp
philipp
  • Moderator
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Chosen Solution

hi lanier67, are you using kaspersky as your security program? if so, please disable the scanning of secure connections like it's described at https://support.mozilla.org/en-US/kb/troubleshoot-SEC_ERROR_UNKNOWN_ISSUER#w_kaspersky, reboot your system afterwards and see if the issue is still occurring...

lanier67
lanier67 Question owner
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Hi philipp, thx so much, that did it!