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Errors with the Shockwave Flash Plugin Causing Crashes

Posted

Hi everyone! I've been having a strange issue recently where for some reason, the Shockwave Flash plugin starts to hang, and causes Firefox to stop responding. I regularly keep quite a few tabs open so I can't really narrow down the exact site that's causing it, but if I had to make an educated guess, I would say either Facebook, VLN (vlnpartners.com, it's an online school site), or YouTube. It's only happened twice so far, but both times it's interrupted me while doing school work so I'd like to look into it a bit further.

Anyway, I've got the two relevant crash reports here (hopefully the copy-paste link works):

bp-425a06db-0fce-454f-afaa-0c2472160511 5/10/2016 11:09 PM bp-61ae2ff0-8590-40fa-93dd-07b422160511 5/10/2016 11:06 PM

Thanks for any help anyone may be able to offer!

Hi everyone! I've been having a strange issue recently where for some reason, the Shockwave Flash plugin starts to hang, and causes Firefox to stop responding. I regularly keep quite a few tabs open so I can't really narrow down the exact site that's causing it, but if I had to make an educated guess, I would say either Facebook, VLN (vlnpartners.com, it's an online school site), or YouTube. It's only happened twice so far, but both times it's interrupted me while doing school work so I'd like to look into it a bit further. Anyway, I've got the two relevant crash reports here (hopefully the copy-paste link works): bp-425a06db-0fce-454f-afaa-0c2472160511 5/10/2016 11:09 PM bp-61ae2ff0-8590-40fa-93dd-07b422160511 5/10/2016 11:06 PM Thanks for any help anyone may be able to offer!

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • Google Update
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 21.0 r0
  • 5.1.41212.0
  • Unity Player 5.3.2f1
  • VLC media player Web Plugin

Application

  • Firefox 46.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0
  • Support URL: https://support.mozilla.org/1/firefox/46.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Firefox Hello 1.2.6 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)
  • Skype 8.1.0.9134 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 970
  • adapterDescription2:
  • adapterDeviceID: 0x13c2
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 4095
  • adapterRAM2:
  • adapterSubsysID: 39753842
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 4-27-2016
  • driverDate2:
  • driverVersion: 10.18.13.6510
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4269 solutions 59852 answers

This is not a cure, but should let the web page load without crashing.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it


bp-61ae2ff0-8590-40fa-93dd-07b422160511 bp-425a06db-0fce-454f-afaa-0c2472160511

Signature: F1398665248

Process Type plugin Shockwave Flash Version: 21.0.0.213


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

This is not a cure, but should let the web page load without crashing. '''[https://addons.mozilla.org/en-US/firefox/addon/flashblock/ Flash block]''' {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it -------------- bp-61ae2ff0-8590-40fa-93dd-07b422160511 bp-425a06db-0fce-454f-afaa-0c2472160511 Signature: F1398665248 Process Type plugin Shockwave Flash Version: 21.0.0.213 ------------- If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''