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Im a first time user to Mozilla
So far the downloading took longer than expected, once it got up and running, I'm finding it not so user friendly. Is it as easy as they say it is?
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It's like everything else; once you get used to it, it works great. If you have any problem, this is where you can get help.
The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.
If you want to leave feedback for Firefox developers, you can go to the Firefox Help menu and select Submit Feedback... or use this link. Your feedback gets collected at http://input.mozilla.org/, where a team of people read it and gather data about the most common issues.