X
Tap here to go to the mobile version of the site.

Support Forum

After latest update, search bar, address bar, and website logins and password forms have no cursor, and inputted text is not visible

Posted

See question. When clicking on these text entry forms to focus, the form will be highlighted, but no coursor is activated. any text inputted is invisible unless highlighted(via mouse dragging or multi clicking), which is extremely labourious and frustrating. Have never encountered this problem with any other version of Firefox. OS is Ubuntu 13.04, 64bit.

See question. When clicking on these text entry forms to focus, the form will be highlighted, but no coursor is activated. any text inputted is invisible unless highlighted(via mouse dragging or multi clicking), which is extremely labourious and frustrating. Have never encountered this problem with any other version of Firefox. OS is Ubuntu 13.04, 64bit.

Additional System Details

Installed Plug-ins

  • DivX Web Player version 1.4.0.233
  • The Videos 3.6.3 plugin handles video and audio streams.
  • Shockwave Flash 11.2 r202
  • Version 2.0.6 Twoflower, copyright 1996-2011 VideoLAN and Authorshttp://www.videolan.org/vlc/
  • This plug-in detects the presence of iTunes when opening iTunes Store URLs in a web page with Firefox.

Application

  • Firefox 46.0.1
  • User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:46.0) Gecko/20100101 Firefox/46.0
  • Support URL: https://support.mozilla.org/1/firefox/46.0.1/Linux/en-GB/

Extensions

  • Firefox Hello 1.2.6 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)
  • Ubuntu Firefox Modifications 2.6 (ubufox@ubuntu.com) (Inactive)
  • Unity Websites integration 2013.04.05.beta ({2e1445b0-2682-11e1-bfc2-0800200c9a66}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel Open Source Technology Center -- Mesa DRI Mobile Intel® GM45 Express Chipset
  • adapterDeviceID: Mesa DRI Mobile Intel® GM45 Express Chipset
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: Intel Open Source Technology Center
  • driverDate:
  • driverVersion: 2.1 Mesa 9.1.1
  • info: {u'CairoUseXRender': 1, u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No;
  • webglRenderer: Intel Open Source Technology Center -- Mesa DRI Mobile Intel® GM45 Express Chipset
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4254 solutions 59582 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there?

Question owner

No, sorry, problem still exists. Seems like these forms have the text assigned to white colour on white background. However, no settings exist to be able to change this. I'm a certified unix sysadmin by trade, so have explored all available options. Highly frustrating.

No, sorry, problem still exists. Seems like these forms have the text assigned to white colour on white background. However, no settings exist to be able to change this. I'm a certified unix sysadmin by trade, so have explored all available options. Highly frustrating.
James
  • Moderator
1598 solutions 11285 answers

Fred has never used Linux to know of Linux quirks so he gives generic try Safe-mode replies.

Firefox as of 46.0 and newer uses GTK 3.4 or newer and as a result needs GTK 3 Themes to theme Firefox.

It sounds like it may be a Theme issue as maybe you are using a GTK 2 theme which does not theme Firefox 46.0+ or the GTK3 is not working right.

Fred has never used Linux to know of Linux quirks so he gives generic try Safe-mode replies. Firefox as of 46.0 and newer uses GTK 3.4 or newer and as a result needs GTK 3 Themes to theme Firefox. It sounds like it may be a Theme issue as maybe you are using a GTK 2 theme which does not theme Firefox 46.0+ or the GTK3 is not working right.

Question owner

Thank you. Changing theme fixes the address and search bars, but not individual website forms. So my internet banking login screen is still affected, as is the attached screenshot from the Mensa website:

Thank you. Changing theme fixes the address and search bars, but not individual website forms. So my internet banking login screen is still affected, as is the attached screenshot from the Mensa website:

Question owner

Even basic admin is difficult...

Even basic admin is difficult...
cor-el
  • Top 10 Contributor
  • Moderator
17521 solutions 158427 answers

Does anything come up if you open the Inspector in the first of the two screenshots to check the content of that empty box?

Does anything come up if you open the Inspector in the first of the two screenshots to check the content of that empty box? *https://developer.mozilla.org/Tools/Page_Inspector *https://developer.mozilla.org/Tools/Page_Inspector/How_to

Question owner

cor-el said

Does anything come up if you open the Inspector in the first of the two screenshots to check the content of that empty box?

Hi, the box isn't empty... the text is there, but is the same colour as the background.

''cor-el [[#answer-876891|said]]'' <blockquote> Does anything come up if you open the Inspector in the first of the two screenshots to check the content of that empty box? *https://developer.mozilla.org/Tools/Page_Inspector *https://developer.mozilla.org/Tools/Page_Inspector/How_to </blockquote> Hi, the box isn't empty... the text is there, but is the same colour as the background.
cor-el
  • Top 10 Contributor
  • Moderator
17521 solutions 158427 answers

Helpful Reply

What does the inspector show as the text and background color if you enable to show all browser styles?

The DOM Inspector might be able to give more information.

What does the inspector show as the text and background color if you enable to show all browser styles? The DOM Inspector might be able to give more information. *DOM Inspector: https://addons.mozilla.org/firefox/addon/dom-inspector-6622/ *https://developer.mozilla.org/DOM_Inspector *https://developer.mozilla.org/Introduction_to_DOM_Inspector

Question owner

Thanks for your suggestion, however I cannot get the inspector to focus on the 'clear all' pop up window at all; only tabs within the Firefox main browser window can invoke it...

Thanks for your suggestion, however I cannot get the inspector to focus on the 'clear all' pop up window at all; only tabs within the Firefox main browser window can invoke it...
cor-el
  • Top 10 Contributor
  • Moderator
17521 solutions 158427 answers

Helpful Reply

You can only use the Inspector for content on web pages. The DOM Inspector works with the user interface as well.

The DOM Inspector (DOMi) has a menu item (Edit > Select Element By Click) and a toolbar button "Find a node to inspect by clicking on it" (left icon on the toolbar in the DOMi).

  • open the browser window in the DOMi (File > Inspect Chrome Document) and choose the first entry from the drop-down list.
  • click the "Find a node to inspect by clicking on it" button and use the keyboard (Alt Tab) or the Task bar to go back to the browser window (do not click in the browser window other than the title bar).
  • click that element with the mouse and keep the button pressed until you see a red border to indicate that the DOMi has located that element in the DOM tree.
You can only use the Inspector for content on web pages. The DOM Inspector works with the user interface as well. The DOM Inspector (DOMi) has a menu item (Edit > Select Element By Click) and a toolbar button "Find a node to inspect by clicking on it" (left icon on the toolbar in the DOMi). * open the browser window in the DOMi (File > Inspect <b>Chrome</b> Document) and choose the first entry from the drop-down list. * click the "Find a node to inspect by clicking on it" button and use the keyboard (Alt Tab) or the Task bar to go back to the browser window (do not click in the browser window other than the title bar). * click that element with the mouse and keep the button pressed until you see a red border to indicate that the DOMi has located that element in the DOM tree.

Question owner

Sorry for the delay, and thank you for the suggestion. Unfortunately, you cannot select a popup window using that method - I tried both the 'clear all' and also the history sidebar, but could choose neither. I then opened the MENSA website, where a notice element has the same problem. this could be selected, however as you see in the picture attached, although the text and font info is present, there is nothing to show text colouration...

Sorry for the delay, and thank you for the suggestion. Unfortunately, you cannot select a popup window using that method - I tried both the 'clear all' and also the history sidebar, but could choose neither. I then opened the MENSA website, where a notice element has the same problem. this could be selected, however as you see in the picture attached, although the text and font info is present, there is nothing to show text colouration...