Recent answers to Firefox Won't Load Any Pages (Including Help Pages)https://support.mozilla.org/en-US/questions/11205582016-05-06T01:30:19-07:00I rechecked the cache2 directory. It has the doomed directory, which it reports to be empty. I als2016-05-06T01:30:19-07:00FoxShadowhttps://support.mozilla.org/en-US/questions/1120558?page=2#answer-873772<p>I rechecked the cache2 directory. It has the doomed directory, which it reports to be empty. I also noticed that the trash2639 directory is no longer there. I'll include screen shots below. Before I saw your message, my AV started running. It's currently at 80%, and it hasn't reported any issues or problem fixes.
</p>Please, do one last test to verify that the files are blocked by AV.
1) Close Firefox. I assume tras2016-05-05T10:25:48-07:00michal.novotnyhttps://support.mozilla.org/en-US/questions/1120558?page=2#answer-873596<p>Please, do one last test to verify that the files are blocked by AV.
</p><p>1) Close Firefox. I assume trash2639 directory is still there with both files in it.
2) Disable antivirus. Now you should be able to copy the two files somewhere.
3) Start Firefox and wait at least 60 seconds. Directory trash2639 should be deleted now.
</p>I went into the doomed directory. There were two files there. I tried to copy them, and that didn'2016-05-04T07:57:17-07:00FoxShadowhttps://support.mozilla.org/en-US/questions/1120558?page=2#answer-873255<p>I went into the doomed directory. There were two files there. I tried to copy them, and that didn't work. I didn't receive any warning about not being able to copy them. Once I opened up Firefox afterward, the files moved from the doomed directory into a new trashXXX directory. I still wasn't able to copy them from that directory, either. I'll include screen shots below.
</p>FoxShadow said
I looked through the same directory as before. It looks like all of the trashXXX d2016-05-04T00:19:59-07:00michal.novotnyhttps://support.mozilla.org/en-US/questions/1120558?page=2#answer-873071<p><em>FoxShadow <a href="#answer-872989" rel="nofollow">said</a></em>
</p>
<blockquote>
I looked through the same directory as before. It looks like all of the trashXXX directories were deleted. I'll include a screenshot of the cache2 directory's contents below.
</blockquote>
<p>Thanks for the information, it helps us to understand what happened on your computer. One theory is that some of the files in doomed directory contains a virus and antivirus program denied the access to the file which caused the trashing process to fail. You could verify this theory by these steps:
</p><p>1) Close firefox and make sure it isn't running
2) There should be some files in C:\Users\Robert\AppData\Local\Mozilla\Firefox\Profiles\5lmpzgdm.default\cache2\doomed directory. Try to copy them all to some other place. AV should not allow to copy files that are infected with a virus.
</p>I've used this version of Firefox off and on over the last 24 hour period. For the most part, the b2016-05-04T00:05:08-07:00FoxShadowhttps://support.mozilla.org/en-US/questions/1120558?page=2#answer-873067<p>I've used this version of Firefox off and on over the last 24 hour period. For the most part, the browser has worked fine. The only issue I've seen is one unrelated to the major "not loading any pages" issue, as far as I know.
</p><p>I've noticed that Firefox occasionally gets stuck "looking up" web pages, and eventually brings me to the "not found" page that gives you the option of trying to load a given page again. I've had this issue with Firefox for the past couple of months. It's worth noting that this issue was not replicated when I had to use other browsers while Firefox didn't work. Both Internet Explorer and Google Chrome didn't have this issue. What's odd is that this happened within the past couple of hours in Firefox. As a test, I loaded up another browser to see if it was also having the same problem. Both Internet Explorer and Google Chrome loaded pages slower while Firefox was encountering the "looking up" issue. Independently (Firefox completely closed), both browsers haven't had this issue come up. Steam had no issues whatsoever, even when Firefox was "looking up" web pages. The only workaround I've been able to use is to reset my router, or to close and re-open Firefox. Occasionally, the issue goes away when I try to reload a given web page. I just wanted to make you aware of this, as I'm not sure if it's a widespread issue. It could just be related to my connection, but I think that's odd since it only cropped up within the past couple of months.
</p>I looked through the same directory as before. It looks like all of the trashXXX directories were d2016-05-03T15:08:11-07:00FoxShadowhttps://support.mozilla.org/en-US/questions/1120558?page=2#answer-872989<p>I looked through the same directory as before. It looks like all of the trashXXX directories were deleted. I'll include a screenshot of the cache2 directory's contents below.
</p>Please, have a look if all those trashXXX directories were deleted.
2016-05-03T05:42:20-07:00michal.novotnyhttps://support.mozilla.org/en-US/questions/1120558?page=2#answer-872824<p>Please, have a look if all those trashXXX directories were deleted.
</p>So far, so good. I downloaded and installed the upgrade, and the browser is currently working fine 2016-05-02T23:53:45-07:00FoxShadowhttps://support.mozilla.org/en-US/questions/1120558?page=2#answer-872657<p>So far, so good. I downloaded and installed the upgrade, and the browser is currently working fine (I'm using it to type this response, actually). Within 24 hours, I can definitively post on whether or not it continues working. I'd like to use it a bit more for normal browsing to make sure it doesn't end up having the same issue again.
Thank you.
</p>a candidate build for 46.0.1 containing a presumptive fix would be available here: http://archive.mo2016-05-02T23:02:24-07:00philipphttps://support.mozilla.org/en-US/questions/1120558?page=2#answer-872650<p>a candidate build for 46.0.1 containing a presumptive fix would be available here: <a href="http://archive.mozilla.org/pub/firefox/candidates/46.0.1-candidates/build1/win32/en-US/Firefox%20Setup%2046.0.1.exe" rel="nofollow">http://archive.mozilla.org/pub/firefox/candidates/46.0.1-candidates/build1/win32/en-US/Firefox%20Setup%2046.0.1.exe</a>
</p><p>could you check if that resolves the issue?
</p>Under the specified directory, I have 32767 trashXXX folders. I'll include a screen shot of the las2016-05-02T16:56:09-07:00FoxShadowhttps://support.mozilla.org/en-US/questions/1120558?page=2#answer-872580<p>Under the specified directory, I have 32767 trashXXX folders. I'll include a screen shot of the last file folder below.
</p><p>I also checked several of the trashXXX folders, and they were all reported as being empty. They hold read only files, which is why I don't have direct access to them. I'll include screen shots of the empty folder specified, and of the properties for the Cache2 folder.
</p>FoxShadow, could you please check how many directories with name trashXXX do you have in directory C2016-05-02T04:26:05-07:00michal.novotnyhttps://support.mozilla.org/en-US/questions/1120558?page=2#answer-872403<p>FoxShadow, could you please check how many directories with name trashXXX do you have in directory C:\Users\Robert\AppData\Local\Mozilla\Firefox\Profiles\5lmpzgdm.default\cache2?
</p><p>Also please check few of them what files they contain and whether those files can be deleted manually.
</p>Thank you for your continued assistance!
2016-05-02T03:06:37-07:00FoxShadowhttps://support.mozilla.org/en-US/questions/1120558?page=2#answer-872377<p>Thank you for your continued assistance!
</p>thanks, i received your log via mail successfully and forwarded it to mozilla's networking devs look2016-05-02T03:01:15-07:00philipphttps://support.mozilla.org/en-US/questions/1120558?page=2#answer-872372<p>thanks, i received your log via mail successfully and forwarded it to mozilla's networking devs looking into that bug...
</p>I was able to generate a log. I had to modify it a bit, since I'm using a 64 bit version of Windows2016-05-02T02:44:20-07:00FoxShadowhttps://support.mozilla.org/en-US/questions/1120558?page=2#answer-872368<p>I was able to generate a log. I had to modify it a bit, since I'm using a 64 bit version of Windows (went by a portion of Figure 2 from the example page for HTTP logging). I assume that you wanted me to copy and paste the contents to the web site provided (<a href="http://pastebin.mozilla.org" rel="nofollow">pastebin.mozilla.org</a>).
</p><p>I was unable to complete the next step. I pasted the entire contents into the field, and attempted to send it, but I received an error message. I'll include a screen shot of the error message, and I'll also include a screen shot of what the upload screen looked like before I attempted to send the pasted information.
</p>@thanks, i have another favor to ask since the developers working on fixing this issue need another 2016-05-02T01:25:39-07:00philipphttps://support.mozilla.org/en-US/questions/1120558#answer-872345<p>@thanks, i have another favor to ask since the developers working on fixing this issue need another piece of information.
</p><p>could you create a log file of a session where you experience the connection issues like described at <a href="https://developer.mozilla.org/en-US/docs/Mozilla/Debugging/HTTP_logging&nbsp;?" rel="nofollow">https://developer.mozilla.org/en-US/docs/Mozilla/Debugging/HTTP_logging&nbsp;?</a>
contrary to the instructions in that link, the the exact commands we'd be looking for in this particular case would be:
</p><pre>cd c:\
set <strong>NSPR_LOG_MODULES=timestamp,sync,nsHttp:4,cache2:5</strong>
set NSPR_LOG_FILE=%TEMP%\log.txt
cd "Program Files\Mozilla Firefox"
.\firefox.exe
</pre>
<p>afterwards you could upload the contents of that log file to a site like <a href="http://pastebin.mozilla.org" rel="nofollow">pastebin.mozilla.org</a> and share the link with us. if anything is unclear in these instructions please don't hesitate to ask...
thank you!
</p>Clearing the cache was one of the first steps that I tried before I reported this issue. What's odd2016-04-30T19:03:51-07:00FoxShadowhttps://support.mozilla.org/en-US/questions/1120558#answer-871952<p>Clearing the cache was one of the first steps that I tried before I reported this issue. What's odd is that it gets stuck at "calculating web content cache size", and never gives an exact amount of space it takes up. Clicking on the "Clear Now" button, closing Options, and restarting Firefox 46 standard also changed nothing. I'll include a screen shot of what the screen looked like.
</p><p>I also tried clearing the cache through the History option (time range to "Everything" for Cookies and Cache), but that changed nothing as well.
</p>thank you, does it make a difference when you manually clear the cache in your existing "default" pr2016-04-30T04:26:35-07:00philipphttps://support.mozilla.org/en-US/questions/1120558#answer-871810<p>thank you, does it make a difference when you manually clear the cache in your existing "default" profile?
<a href="/en-US/kb/how-clear-firefox-cache" rel="nofollow">How to clear the Firefox cache</a>
</p>When I tried the method to set up a new Firefox profile (firefox.exe -P), the only file it directed 2016-04-30T04:08:25-07:00FoxShadowhttps://support.mozilla.org/en-US/questions/1120558#answer-871799<p>When I tried the method to set up a new Firefox profile (firefox.exe -P), the only file it directed me to was attached to Nightly. I selected the file, and set up a new profile.
</p><p>Under the new profile, I could view web pages, including the Nightly start up pages.
</p><p>Interestingly enough, I was able to launch Firefox 46 standard after I closed Nightly, I'm guessing since it was tied to the new profile. It's worth mentioning that I was prompted to check the compatibility of add-ons (automatically, that is) with both Nightly and Firefox 46 standard before I was able to open them.
</p><p>I closed Firefox 46 standard, and I used the profile set up tool again to restore the profile to the default option. I tried to launch Nightly from there, and it went back to not connecting to any web page.
I closed Nightly, and here's my latest crash report:
Report ID Date Submitted
bp-befe26f8-7da4-430c-9e4d-f5fdd2160430
4/30/2016 1:58 PM
</p><p>Just for the heck of it, I tried to launch Firefox 46 standard after that, and it also didn't connect, as expected.
</p>does anything change when you create a new firefox profile?
Profile Manager - Create, remove or swit2016-04-30T03:46:52-07:00philipphttps://support.mozilla.org/en-US/questions/1120558#answer-871794<p>does anything change when you create a new firefox profile?
<a href="/en-US/kb/profile-manager-create-remove-switch-firefox-profiles" rel="nofollow">Profile Manager - Create, remove or switch Firefox profiles</a>
</p>I completely uninstalled Trusteer Rapport, rebooted my PC, and tried to launch the standard version 2016-04-30T03:36:04-07:00FoxShadowhttps://support.mozilla.org/en-US/questions/1120558#answer-871788<p>I completely uninstalled Trusteer Rapport, rebooted my PC, and tried to launch the standard version of Firefox 46. Firefox still wouldn't connect to any web page.
</p><p>Here's the most latest crash report:
Report ID Date Submitted
bp-0a303835-7ed8-4925-9a0c-071762160430
4/30/2016 1:33 PM
</p>