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How can I get my printer to communicate with my computer again?

Posted

My printer no longer will communicate with my computer. Now when I try to print something it just says to connect the printer. It is connected. The printer itself works fine but will not copy from the computer any longer. In my Moxilla profile folder it shows the printer name many times (I think this means when it was trying to work??). It is a Dell 968w All-in-one printer.

Thanks, I hope you can help me as I need this printer. I would be afraid to buy a new one and have the same thing happen. It was working fine and does not seem to be broken.

My printer no longer will communicate with my computer. Now when I try to print something it just says to connect the printer. It is connected. The printer itself works fine but will not copy from the computer any longer. In my Moxilla profile folder it shows the printer name many times (I think this means when it was trying to work??). It is a Dell 968w All-in-one printer. Thanks, I hope you can help me as I need this printer. I would be afraid to buy a new one and have the same thing happen. It was working fine and does not seem to be broken.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Google Update
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 21.0 r0
  • 5.1.41212.0
  • iTunes Detector Plug-in

Application

  • Firefox 46.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; rv:46.0) Gecko/20100101 Firefox/46.0
  • Support URL: https://support.mozilla.org/1/firefox/46.0/WINNT/en-US/

Extensions

  • Firefox Hello 1.2.6 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G33/G31 Express Chipset Family (Microsoft Corporation - WDDM 1.0)
  • adapterDescription2:
  • adapterDeviceID: 0x29c2
  • adapterDeviceID2:
  • adapterDrivers: igdumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 02261028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 10.0.10586.0
  • driverDate: 10-1-2012
  • driverDate2:
  • driverVersion: 8.15.10.2697
  • driverVersion2:
  • failures: [u'[GFX1]: D3D11 device creation failed: 0x887a0004']
  • indices: [0]
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRendererMessage: [u'']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11 WARP

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Seburo
  • Top 10 Contributor
  • Moderator
819 solutions 6056 answers

Hi

This does not sound like an issue with Firefox, but more of a general hardware query that we do not support here.

I recommend that you contact the manufacturer of the printer who should be able to provide support and guidance on this issue.

Hi This does not sound like an issue with Firefox, but more of a general hardware query that we do not support here. I recommend that you contact the manufacturer of the printer who should be able to provide support and guidance on this issue.
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40306 answers

When you initiate printing from the keyboard in Firefox using { Ctrl + P } - is that printer selected in the Printer > Name box at the top of the pop-up window?

Is Print to File in the center-right portion of that pop-up window?

https://support.mozilla.org/en-US/kb/how-print-web-pages-firefox

https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox

When you initiate printing from the keyboard in Firefox using '''{ Ctrl + P }''' - is that printer selected in the Printer > Name box at the top of the pop-up window? Is '''''Print to File''''' in the center-right portion of that pop-up window? https://support.mozilla.org/en-US/kb/how-print-web-pages-firefox https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox