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My computer crashed using Firefox on April 9, 2016 and April 10, 2016. I need a crash report documenting same. Yahoo keeps jumping in. can you e-mail report?

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  • Last reply by jscher2000

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The screen was frozen and I could not work in word processing. Could you please send me the crash reports from those days?

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Hi Charlotte, did the Mozilla Crash Reporter come up when Firefox crashed? In that case, Firefox may have some documentation on your Firefox crash. Please check the support article "Firefox crashes - asking for support" to learn more about submitting and accessing crash reports. The ID codes on your computer are the best way to find those reports; support volunteers do not have the ability to search for them by your email address (if you entered it on the reports).

If your computer froze and you had to force quit applications, Firefox would not have a record of that. Possibly MacOS X would have a record of that. You might find more detailed information about that on Apple's support site than you'll find here.

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On the other topic of "Yahoo keeps jumping in", what do you mean by that?