Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how can i remove package tracer from my computer

  • 3 replies
  • 2 have this problem
  • 2747 views
  • Last reply by rdwebb01

more options

i downloaded Package Tracer by accident and I can't get rid of it. It screws up using Firefox.

Chosen solution

Note that your System Detail list shows that you have a user.js file in the profile folder to initialize prefs each time Firefox starts. The user.js file will only be present if you or other software has created this file and normally won't be present.

You can check its content with a plain text editor (right-click: "Open with"; do not double-click). The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

You can delete the user.js file if you didn't create this file yourself.

You can use this button to go to the current Firefox profile folder:

Read this answer in context 👍 1

All Replies (3)

more options

Package Tracer shows as an installed extension in the System Detail list next to the question.

You can uninstall an extension in the extension Manager.

  • "3-bar" menu button or Tools > Add-ons > Extensions
more options

Chosen Solution

Note that your System Detail list shows that you have a user.js file in the profile folder to initialize prefs each time Firefox starts. The user.js file will only be present if you or other software has created this file and normally won't be present.

You can check its content with a plain text editor (right-click: "Open with"; do not double-click). The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

You can delete the user.js file if you didn't create this file yourself.

You can use this button to go to the current Firefox profile folder:

more options

Worked great, thanks