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The Silverlight plugin isn't even showing up on my list and I have the program. I'm on a mac. I've uninstalled & reinstalled. Where is it????????

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I've uninstalled and reinstalled both Firefox and Silverlight many times now. I can use Netflix on all other browsers but it's like Firefox won't even recognize the program. I'm trying to use an online software called Xactimate that I can only use on Firefox and it requires Silverlight. It's not in the list of plugins at all so I can't opt to have it always activate. Any ideas??

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Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

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Application Basics

Name: Firefox Version: 45.0.2 Build ID: 20160407164938 Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:45.0) Gecko/20100101 Firefox/45.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days

All Crash Reports


Name: Firefox Hello Beta Version: 1.1.14 Enabled: true ID:

Name: WBE Paste Version: 1.3 Enabled: false ID: wbepaste@starfield


Asynchronous Pan/Zoom: none Device ID: 0x0126 GPU Accelerated Windows: 1/1 OpenGL (OMTC) Supports Hardware H264 Decoding: No; Vendor ID: 0x8086 WebGL Renderer: Intel Inc. -- Intel HD Graphics 3000 OpenGL Engine windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: quartz AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 1

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160407164938 browser.startup.homepage_override.buildID: 20160407164938 browser.startup.homepage_override.mstone: 45.0.2 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 45.0.2 gfx.blacklist.direct2d: 3 gfx.crash-guard.glcontext.appVersion: 45.0.2 gfx.crash-guard.glcontext.deviceID: 0x0126 gfx.crash-guard.status.glcontext: 2 media.gmp-gmpopenh264.lastUpdate: 1460228559 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160407164938 media.gmp-manager.lastCheck: 1460600884 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1460592579 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.couponprinter-firefox: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1460228811

Important Locked Preferences


Incremental GC: true


Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC

NSSSMIME Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC

NSSSSL Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC

NSSUTIL Expected minimum version: 3.21.1 Version in use: 3.21.1

Experimental Features

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See if this Silverlight support article helps you: