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AGAIN: Firefox Is NOT Saving OR Sync - ing Passwords : Why Not?

Posted

Let me try again:

First: I'm running Windows 10 and have the LATEST Firefox ver. 45.0.2. I HAVE read through the support forum and have not found a response that addresses the issue(s) I'm having. IF YOU RESPOND, PLEASE READ THIS ENTIRE MESSAGE FIRST so you know all of the steps that I have *already* taken.

Second: Firefox is not saving login and password information on this computer (this has been ongoing for months).

Third: Firefox is not Sync-ing login and password information with my Firefox account. Also, it periodically loses the Sync connection and I have to re-enter my password. (I also have a Win XP computer running Firefox ver. 45.0.2 that has never had a problem retaining login and password information.)

Fourth: BOTH of my computers have Firefox setup IDENTICALLY--all the same settings, both are logged in to the Firefox account.

Fifth: Both of my computers ARE Sync-ing all other data (bookmarks, extensions, etc.--all of the check boxes in Settings are "on").

Sixth: I have reinstalled Firefox on both computers. I have quadruple checked that all of the settings are the same. The ONLY thing I haven't done is a complete uninstall of Firefox on the Win 10 computer (all files--exe, data, profile info, everything). I really loathe the simple, nuclear option "necessary step" so often given to solve any problem, whether or not it really needs a sledge hammer when a tack hammer would do fine. Know what I mean?

So, finally, PLEASE help!

Let me try again: First: I'm running Windows 10 and have the LATEST Firefox ver. 45.0.2. I HAVE read through the support forum and have not found a response that addresses the issue(s) I'm having. IF YOU RESPOND, PLEASE READ THIS ENTIRE MESSAGE FIRST so you know all of the steps that I have *already* taken. Second: Firefox is not saving login and password information on this computer (this has been ongoing for months). Third: Firefox is not Sync-ing login and password information with my Firefox account. Also, it periodically loses the Sync connection and I have to re-enter my password. (I also have a Win XP computer running Firefox ver. 45.0.2 that has never had a problem retaining login and password information.) Fourth: BOTH of my computers have Firefox setup IDENTICALLY--all the same settings, both are logged in to the Firefox account. Fifth: Both of my computers ARE Sync-ing all other data (bookmarks, extensions, etc.--all of the check boxes in Settings are "on"). Sixth: I have reinstalled Firefox on both computers. I have quadruple checked that all of the settings are the same. The ONLY thing I haven't done is a complete uninstall of Firefox on the Win 10 computer (all files--exe, data, profile info, everything). I really loathe the simple, nuclear option "necessary step" so often given to solve any problem, whether or not it really needs a sledge hammer when a tack hammer would do fine. Know what I mean? So, finally, PLEASE help!

Chosen solution

Comment from a Moderator

Please take care. Please consider backing up profile data before removing appdata, or you WILL lose information.

See also earlier duplicate question /questions/1117684#answer-866566

~J99


Thanks for all the help!

SOLUTION: complete uninstall of Firefox (including \Mozilla\Firefox folder and %appdata%\roaming\Mozilla\Firefox folder); fresh install of Firefox; and, finally, running Sync (with digital fingers crossed).

It SEEMS to have worked (logins and passwords populated with all data from other PC (plus all of the other Sync data that was never an issue). Will see if the login and password is durably retained, as well as whether the Sync connection doesn't need to be logged-in every couple of hours.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • Google Update
  • Shockwave Flash 21.0 r0
  • 5.1.41212.0
  • NPWLPG

Application

  • Firefox 45.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0
  • Support URL: https://support.mozilla.org/1/firefox/45.0.2/WINNT/en-US/

Extensions

  • Adblock Plus 2.7.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Avira Browser Safety 1.9.0.621 (abs@avira.com)
  • Facebook Share Button 45.1 ({d4e0dc9c-c356-438e-afbe-dca439f4399d})
  • Feed Sidebar 8.0.4.1-signed (feedbar@efinke.com)
  • New Tab Homepage 0.5.2 ({66E978CD-981F-47DF-AC42-E3CF417C1467})
  • New Tab Override (browser.newtab.url replacement) 2.3.1 (newtaboverride@agenedia.com)
  • OneTab 1.9.1-signed (extension@one-tab.com)
  • Open Image In New Tab 1.1.1-signed (imagetab@next.gen.nz)
  • Puzzle Bars 2.1.12 (thePuzzlePiece@quicksaver)
  • Session Sync 1.0.1.1-signed (session-sync@gabrielivanica.com)
  • Simple Clocks 2.4.5.1-signed (simpleClocks@grbradt.org)
  • Simple Timer 2.0.3.1-signed (simpletimer@grbradt.org)
  • Stopwatch 0.8.4.1-signed (stopwatch@mercille.org)
  • Tab Popup 1.2.3.1-signed (tabpopup@adarsh.tp)
  • Theme Font & Size Changer 45.4 ({f69e22c7-bc50-414a-9269-0f5c344cd94c})
  • Firefox Hello Beta 1.2.1 (loop@mozilla.org) (Inactive)
  • FlashDisable 1.1.1.1-signed (jid0-bbA9VAawX3LMWDu668aUDrpQVXU@jetpack) (Inactive)
  • QuickJava 2.0.8 ({E6C1199F-E687-42da-8C24-E7770CC3AE66}) (Inactive)
  • Tab Groups 1.0.2 (tabgroups@quicksaver) (Inactive)
  • Tab Groups Helper 1.0.24 (tabgroupshelper@kevinallasso.org) (Inactive)
  • Tab Memory Usage 0.2.4 (jid1-fRvgLzKONCsPew@jetpack) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 330M
  • adapterDescription2:
  • adapterDeviceID: 0x0a29
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 10-13-2015
  • driverDate2:
  • driverVersion: 9.18.13.4192
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 330M Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Chosen Solution

Comment from a Moderator

Please take care. Please consider backing up profile data before removing appdata, or you WILL lose information.

See also earlier duplicate question /questions/1117684#answer-866566

~J99


Thanks for all the help!

SOLUTION: complete uninstall of Firefox (including \Mozilla\Firefox folder and %appdata%\roaming\Mozilla\Firefox folder); fresh install of Firefox; and, finally, running Sync (with digital fingers crossed).

It SEEMS to have worked (logins and passwords populated with all data from other PC (plus all of the other Sync data that was never an issue). Will see if the login and password is durably retained, as well as whether the Sync connection doesn't need to be logged-in every couple of hours.

==Comment from a Moderator == Please take care. Please consider backing up profile data before removing appdata, or you WILL lose information. *[[Back up and restore information in Firefox profiles]] * The profile, or appdata includes any passwords and bookmarks <br> [[Profiles - Where Firefox stores your bookmarks, passwords and other user data]] See also earlier duplicate question [/questions/1117684#answer-866566] ~J99 ---------- Thanks for all the help! SOLUTION: complete uninstall of Firefox (including \Mozilla\Firefox folder and %appdata%\roaming\Mozilla\Firefox folder); fresh install of Firefox; and, finally, running Sync (with digital fingers crossed). It SEEMS to have worked (logins and passwords populated with all data from other PC (plus all of the other Sync data that was never an issue). Will see if the login and password is durably retained, as well as whether the Sync connection doesn't need to be logged-in every couple of hours.

Modified by John99