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When searching for information in FF Help, "Back" button does not work correctly

Posted

duplicate of https://support.mozilla.org/en-US/questions/1117125 - locking

You were advised to post over here - https://support.mozilla.org/en-US/forums/contributors



I posted this question to normal Help and it has been suggested that I report it here -

Let us assume I am looking for info on "Pocket" so, in FF I click "Help">FF Help. This opens a general page listing nine tiles showing possible categories of a problem, plus the Search box. I type the word "Pocket" into the search field which opens another page listing 40 results. I click on the first item and read this information. Having finished this item, I click on the "Back" button hoping to return to the list so as to read the next item but -- the initial tiled view and Search box are presented instead. To continue my search, I must again enter the word "Pocket", again generate the list of 40 items and then click on the second to read this. If one is trying to study a problem in depth (by reading several items) the way that the "Help system" operates generates considerable frustration.

In short -- "Help" in Firefox is a crude Kludge, unworthy of an otherwise very good browser.

In the traffic on this question, it was suggested that the pages are not being properly cached, (which seems fairly obvious) so I think (?) that the problem should be fairly easy to rectify.

Best regards, Hatrack.

''duplicate of https://support.mozilla.org/en-US/questions/1117125 - locking'' You were advised to post over here - https://support.mozilla.org/en-US/forums/contributors ------------------------------------------- I posted this question to normal Help and it has been suggested that I report it here - Let us assume I am looking for info on "Pocket" so, in FF I click "Help">FF Help. This opens a general page listing nine tiles showing possible categories of a problem, plus the Search box. I type the word "Pocket" into the search field which opens another page listing 40 results. I click on the first item and read this information. Having finished this item, I click on the "Back" button hoping to return to the list so as to read the next item but -- the initial tiled view and Search box are presented instead. To continue my search, I must again enter the word "Pocket", again generate the list of 40 items and then click on the second to read this. If one is trying to study a problem in depth (by reading several items) the way that the "Help system" operates generates considerable frustration. In short -- "Help" in Firefox is a crude Kludge, unworthy of an otherwise very good browser. In the traffic on this question, it was suggested that the pages are not being properly cached, (which seems fairly obvious) so I think (?) that the problem should be fairly easy to rectify. Best regards, Hatrack.

Modified by the-edmeister

Additional System Details

Installed Plug-ins

  • DivX Web Player version 1.4.0.233
  • The IcedTea-Web Plugin executes Java applets.
  • The Videos 3.10.1 plugin handles video and audio streams.
  • Shockwave Flash 11.2 r202

Application

  • Firefox 45.0
  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:45.0) Gecko/20100101 Firefox/45.0
  • Support URL: https://support.mozilla.org/1/firefox/45.0/Linux/en-GB/

Extensions

  • Adblock Plus 2.7.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Auto-Sort Bookmarks 2.10.4 (sortbookmarks@bouanto)
  • BetterPrivacy 1.69 ({d40f5e7b-d2cf-4856-b441-cc613eeffbe3})
  • Classic Theme Restorer 1.4.9 (ClassicThemeRestorer@ArisT2Noia4dev)
  • Copy As Plain Text 1.0.9.1-signed ({1a5dabbd-0e74-41da-b532-a364bb552cab})
  • Firefox Hello Beta 1.1.14 (loop@mozilla.org)
  • Ghostery 6.1.0 (firefox@ghostery.com)
  • NewScrollbars (aka NoiaScrollbars) 1.2.5 (NoiaScrollbars@ArisT2_Noia4dev)
  • NoScript 2.9.0.10 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Saved Password Editor 2.9.6 (savedpasswordeditor@daniel.dawson)
  • unmask 0.1.1-signed (jid1-yV76nfxgqelbWQ@jetpack)
  • WOT 20151208 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • Zoom Page 14.3 (zoompage@DW-dev)
  • Downloads Window 0.5.5 ({a7213cf2-fa1e-4373-88ff-255d0abd3020}) (Inactive)
  • No Small Text 4.6 (nosmalltext@pjs.nl) (Inactive)
  • Smart HTTPS 0.1.2 (jid0-oFwt2ZcakHhkFl7Kp4lJn@jetpack) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel Open Source Technology Center -- Mesa DRI Intel(R) 945G x86/MMX/SSE2
  • adapterDeviceID: Mesa DRI Intel(R) 945G x86/MMX/SSE2
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: Intel Open Source Technology Center
  • driverDate:
  • driverVersion: 1.4 Mesa 10.1.0
  • info: {u'CairoUseXRender': 1, u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureSkiaAccelerated': 0, u'AzureContentBackend': u'cairo'}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedGfxCard']
  • numTotalWindows: 1
  • supportsHardwareH264: No;
  • webglRendererMessage: [u'blockedGfxCard']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Wesley Branton
  • Top 10 Contributor
685 solutions 5467 answers

This is because on the Firefox support website, typing in the search bar will not direct you to a page. Instead, your search results are displayed over the content that is already on the page.

For example, if you type something in the search bar, you will see the results. If you then erase your text from the search bar, the list will disappear and the website will be placed back at the top.

Because this is the way that the website is designed, there is nothing that can be done from your end. However, I have a workaround for this issue. Instead of clicking the link, you can open the link from the search result in a new tab. This will preserve your current search so that you can resume it when you navigate to that tab.

To open a link in a new tab, you can do one of the following:

  • Click the link by pressing the middle mouse button
  • Right click on the link and select Open link in new tab

When you are finished reading the article in that tab, you can close that single tab and continue from where you left off in the search results.

Sorry for the inconvenience. Let us know if you require further assistance with this issue.

This is because on the Firefox support website, typing in the search bar will not direct you to a page. Instead, your search results are displayed over the content that is already on the page. For example, if you type something in the search bar, you will see the results. If you then erase your text from the search bar, the list will disappear and the website will be placed back at the top. Because this is the way that the website is designed, there is nothing that can be done from your end. However, I have a workaround for this issue. Instead of clicking the link, you can open the link from the search result in a new tab. This will preserve your current search so that you can resume it when you navigate to that tab. To open a link in a new tab, you can do one of the following: *Click the link by pressing the middle mouse button *Right click on the link and select ''Open link in new tab'' When you are finished reading the article in that tab, you can close that single tab and continue from where you left off in the search results. Sorry for the inconvenience. Let us know if you require further assistance with this issue.

Modified by Wesley Branton