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Firefox Crashes

Posted

Since I upgraded to the latest version of Firefox last week on my mac, which is running El Capitan Firefox has become very unstable, it crashes at least once per day and will then not allow me to force quit or restart, so I have no choice but to shut down my Mac and restart.

Since I upgraded to the latest version of Firefox last week on my mac, which is running El Capitan Firefox has become very unstable, it crashes at least once per day and will then not allow me to force quit or restart, so I have no choice but to shut down my Mac and restart.

Additional System Details

Installed Plug-ins

  • Enables Widevine licenses for playback of HTML audio/video content. (version: 1.4.8.885)
  • Shockwave Flash 21.0 r0
  • Portable Document Format

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/50.0.2657.0 Safari/537.36

More Information

John99 971 solutions 13138 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.