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Flash player is not working Windows 10 build 14295 - Mozilla 46.0B5

Posted

Hi All, May I please ask for your help. I am wondering if anyone out there have this issue. I am currently running Firefox build 46.0b5 and I have notice that flash playback does not work.

From the troubleshooting point of view this is what i have done.

  1. Uninstalled and reinstalled all the Adobe plugin
  2. Started Firefox in Safemode and tried to access a flash website however I still get blank page and nothing happens.
  3. Lastly i also changed the setting in Adobe Flash player and removed protected mode and yet still i can't do a playback of flash content.

I also confirmed this matter with another computer which recently been upgraded to windows 10. Is this a known issue?

Running the same test with IE or chrome works just fine!!?

Hi All, May I please ask for your help. I am wondering if anyone out there have this issue. I am currently running Firefox build 46.0b5 and I have notice that flash playback does not work. From the troubleshooting point of view this is what i have done. # Uninstalled and reinstalled all the Adobe plugin # Started Firefox in Safemode and tried to access a flash website however I still get blank page and nothing happens. # Lastly i also changed the setting in Adobe Flash player and removed protected mode and yet still i can't do a playback of flash content. I also confirmed this matter with another computer which recently been upgraded to windows 10. Is this a known issue? Running the same test with IE or chrome works just fine!!?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.77.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • LastPass Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 21.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.4.194
  • 5.1.41212.0
  • VLC media player Web Plugin
  • iTunes Detector Plug-in

Application

  • Firefox 46.0b5
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0
  • Support URL: https://support.mozilla.org/1/firefox/46.0/WINNT/en-GB/

Extensions

  • Adblock Edge 2.1.9.1-signed.1-let-fixed ({fe272bd1-5f76-4ea4-8501-a05d35d823fc})
  • Adblock Plus 2.7.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.2.1-signed (adblockpopups@jessehakanen.net)
  • AutoPager Fixed 0.8.0.10.1-signed (autopagerfixed@mozilla.org)
  • Bluhell Firewall 2.5.3 ({6BB5760D-F97E-421B-AF5B-8457A90C3CED})
  • Fasterfox 3.9.85.1-signed ({c36177c0-224a-11da-8cd6-0800200c9a91})
  • Firefox Hello Beta 1.1.12 (loop@mozilla.org)
  • Free Memory 0.96.1 (jid1-n85lxPv1NAWVTQ@jetpack)
  • LastPass 3.3.1 (support@lastpass.com)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) Iris(TM) Pro Graphics 5200
  • adapterDescription2:
  • adapterDeviceID: 0x0d22
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 ]
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 10.0.14295.1000
  • driverDate: 2-2-2016
  • driverDate2:
  • driverVersion: 20.19.15.4380
  • driverVersion2:
  • info: {u'AzureContentBackend': u'cairo', u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 2
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) Iris(TM) Pro Graphics 5200 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
Oxylatium 71 solutions 563 answers

Chosen Solution

WFM, did you test with a fresh profile? https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Question owner

Hi Oxylatium, yes it kinda did but i had to go through a whole load of steps.

1. I did like you kindly suggested and created a new profile 2. I went and tried to watch some flash content which was not working. 3. I looked at the settings of the plugin and like some people had suggested removed the tick box "Enable flash protected mode". 4. Now when i logged in with the new user it worked. 5. I removed the new profile and went back to the old profile and now it started to work.

My question is, should this be a normal operational behaivor? Surely this should work out of the box.

Still there is some minor issues. If i go into IMDB and try to watch a trailer this fails on "Auto" setting. I have to choose a lower setting I.E SD and change to higher setting and it starts to work.

Thank you

Hi Oxylatium, yes it kinda did but i had to go through a whole load of steps. 1. I did like you kindly suggested and created a new profile 2. I went and tried to watch some flash content which was not working. 3. I looked at the settings of the plugin and like some people had suggested removed the tick box "Enable flash protected mode". 4. Now when i logged in with the new user it worked. 5. I removed the new profile and went back to the old profile and now it started to work. My question is, should this be a normal operational behaivor? Surely this should work out of the box. Still there is some minor issues. If i go into IMDB and try to watch a trailer this fails on "Auto" setting. I have to choose a lower setting I.E SD and change to higher setting and it starts to work. Thank you