Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Stop Thunderbird from deleting folders

  • 1 reply
  • 1 has this problem
  • 35 views
  • Last reply by Zenos

jlcmbs-fuse.net
jlcmbs-fuse.net
more options 
   I have had many folders where I store emails just disappear.

How can I stop this from happening and ..... How do I get back the absent folders with messages

For the future, How can I back up my emails OUTSIDE Thunderbird to have a fail-safe in case this continues.

Examples of folders lost include 

    Orders (Historic confirmations of orders placed - - Amazon, etc.
    Church (emails from church friends)
    Vacations (emails from reservations and tickets)
          This included specific vacations like  "2015",    etc

For about 5 days, the SENT folder was invisible, but then it just reappeared this morning. 

      Sure appreciate any solutions you can offer       Thanks          Jim combs
I have had many folders where I store emails just disappear. How can I stop this from happening and ..... How do I get back the absent folders with messages For the future, How can I back up my emails OUTSIDE Thunderbird to have a fail-safe in case this continues. Examples of folders lost include Orders (Historic confirmations of orders placed - - Amazon, etc. Church (emails from church friends) Vacations (emails from reservations and tickets) This included specific vacations like "2015", etc For about 5 days, the SENT folder was invisible, but then it just reappeared this morning. Sure appreciate any solutions you can offer Thanks Jim combs

All Replies (1)

Zenos
Zenos
more options

Who is the mail provider? Is the affected account set up for POP or for IMAP? (I'm guessing IMAP.)

If the folders disappear and reappear without any help from you them I'd suspect it's a server side problem.

You could move or copy messages to Local Folders in order to detach them from the server. If they vanish from Local Folders then we really do have a problem in Thunderbird.

The ImportExportTools add-on can help with exporting messages in bulk.