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My bookmarks from my old computer aren't syncing to my new computer. I've opted in to include bookmarks in sync.

  • 2 replies
  • 1 has this problem
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  • Last reply by cor-el

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My understanding of sync was that I could just sign into my account and it would populate all my bookmarks to my new computer. This hasn't happened. What am I doing wrong? Where do I find them?

All Replies (2)

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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

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You can check the about:sync-log page via the location/address bar to see if there are recent error logs available.

You can upload a recent log if the log is too big to put in a reply.


You can check for problems with the places.sqlite database (bookmarks and history) in the Firefox profile folder.

See also: