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Update not updating, endless loop

Posted

Hi there,

I need to update Firefox, but every time I follow the steps I get caught in an endless loop: click update > restart > still need the same update > click update ... Why can't I actually update it? How do I get unstuck?

Thank you! Lauren

Hi there, I need to update Firefox, but every time I follow the steps I get caught in an endless loop: click update > restart > still need the same update > click update ... Why can't I actually update it? How do I get unstuck? Thank you! Lauren

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ideato 893 solutions 6250 answers

Helpful Reply

Hello Lauren, please try to download and install firefox (forget the update option) from the official site, do the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: How to download and install Firefox on Mac


thank you

Hello Lauren, please try to '''download and install firefox''' (forget the update option) from the official site, do the next steps: 1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package) 2. '''Trash''' the current Firefox application to do a clean install. 3. Install the version that you have downloaded. Do not select to remove your personal data, your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox#Mac Firefox Profile Folder], so you won't lose your bookmarks or other personal data. see also: [https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac How to download and install Firefox on Mac] thank you