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Why am I unable to use the Pencil add-on in FireFox 45.0.1 on Windows Vista?

Posted

When I try to move an object from the collections window to the document, a circle with a slash through is shown for the mouse pointer. No matter, what graphic object I choose to place in the document, this always occurs and thus I am unable to add any object to the document. Note, The same add-on (Pencil prototyping vers. 2.01.18.20160314) works fine on a Windows 10 platform.

When I try to move an object from the collections window to the document, a circle with a slash through is shown for the mouse pointer. No matter, what graphic object I choose to place in the document, this always occurs and thus I am unable to add any object to the document. Note, The same add-on (Pencil prototyping vers. 2.01.18.20160314) works fine on a Windows 10 platform.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.16
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • Citrix Online App Detector Plugin
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.73.2 for Mozilla browsers
  • Office Live Update v1.5
  • CANON iMAGE GATEWAY Mycamera Plugin
  • RealDownloader Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealPlayer Download Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Shockwave Flash 21.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • 5.1.41212.0
  • VLC media player Web Plugin
  • wpidetector
  • Plugin for Wacom tablets.
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 45.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:45.0) Gecko/20100101 Firefox/45.0
  • Support URL: https://support.mozilla.org/1/firefox/45.0.1/WINNT/en-US/

Extensions

  • Firefox Hello Beta 0.1 (loop@mozilla.org)
  • Google™ Translator 0.4.5 (jid1-dgnIBwQga0SIBw@jetpack)
  • HeadingsMap 2.1.1-signed (headings@niquelheadings.net)
  • HTML5 Editor 2.3.0 (jid0-CBDMOg9AgpJQwFzFH21jFIukQ8I@jetpack)
  • ImTranslator 8.27 ({9AA46F4F-4DC7-4c06-97AF-5035170634FE})
  • Pencil Prototyping 2.0.18.20160314 (pencil@prikhi.github.io)
  • Easy Youtube Video Downloader Express 9.06 ({b9acf540-acba-11e1-8ccb-001fd0e08bd4}) (Inactive)
  • Firebug 2.0.14 (firebug@software.joehewitt.com) (Inactive)
  • Norton Identity Safe 2016.6.0.66 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Inactive)
  • Plus-HD-V1.4c 0.95.169 (c1b9d306-75ba-4390-8a8b-76b504015572@gmail.com) (Inactive)
  • WinZip Courier 6.5 ({74c841e3-b59f-479e-8d7a-e26a942a87c8}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 9400 GT
  • adapterDescription2:
  • adapterDeviceID: 0x0641
  • adapterDeviceID2:
  • adapterDrivers: nvd3dum nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.23845
  • driverDate: 10-13-2015
  • driverDate2:
  • driverVersion: 9.18.13.4192
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • supportsHardwareH264: No; MFT_MESSAGE_SET_D3D_MANAGER failed with code C00D6D60
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 9400 GT Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Machine Master 20 solutions 205 answers

Hello there,

There could be some compatibility issue between Pencil add-on and Firefox or even Windows Vista itself.

Have you tried using Pencil with Chrome or IE in Win Vista?

Also, try installing the latest Vista updates and see if the issue still persists.

Hope this helps!

Hello there, There could be some compatibility issue between Pencil add-on and Firefox or even Windows Vista itself. Have you tried using Pencil with Chrome or IE in Win Vista? Also, try installing the latest Vista updates and see if the issue still persists. Hope this helps!

Question owner

Thanks for your attempt to help. I have tried to use it in Chrome --- same problem. I have installed the latest Windows Vista updates --- problem is still there. You also should be aware that it was not at all obvious how to reply to your reply (I posted a question on this). Do you have any other suggestions or what next?

Thanks for your attempt to help. I have tried to use it in Chrome --- same problem. I have installed the latest Windows Vista updates --- problem is still there. You also should be aware that it was not at all obvious how to reply to your reply (I posted a question on this). Do you have any other suggestions or what next?