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Firefox crashes

Posted

Constantly FireFox crashes since 12/03/16 I use Windows XP SP3 and Windows 7 SP1 The problems began on that day, when I added to my RAM 4GB + 4GB. Tested memory by MemTest program - there are no errors. In mode Safe Mode - everything works. In normal mode turns off all plug-ins, extensions, and hardware acceleration. In anyway FireFox falls. Help solve the problem?

Constantly FireFox crashes since 12/03/16 I use Windows XP SP3 and Windows 7 SP1 The problems began on that day, when I added to my RAM 4GB + 4GB. Tested memory by MemTest program - there are no errors. In mode Safe Mode - everything works. In normal mode turns off all plug-ins, extensions, and hardware acceleration. In anyway FireFox falls. Help solve the problem?

Chosen solution

Thanks all for help. I found the source of my problem. It is one of memory module DDR2 2Gb that i bought on ebay. I have tested all memory but no found any errors. But Firefox crashes when I used the particular memory module. I do not understand that fact that only Firefox crashes, all other program works normal. I had to pull a strange memory. It now remains 6Gb. May be I will use it from time to time, when I need in 8 Gb. :) Now try to restore Abobe flash plugin in Win XP 32bit. As I found it was not a trivial task. A simple installation does not help for some reason.

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Google Update
  • HTTPAnalyzer Firefox Plugin DLL
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • Nokia Suite Enabler Plugin
  • Shockwave Flash 20.0 r0
  • Shockwave Flash 21.0 r0
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 45.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:45.0) Gecko/20100101 Firefox/45.0
  • Support URL: https://support.mozilla.org/1/firefox/45.0/WINNT/en-US/

Extensions

  • Classic Theme Restorer 1.4.9 (ClassicThemeRestorer@ArisT2Noia4dev)
  • Firefox Hello Beta 0.1 (loop@mozilla.org)
  • Adblock Plus 2.7.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (Inactive)
  • Avast Online Security 10.3.3.39 (wrc@avast.com) (Inactive)
  • Avast SafePrice 10.3.5.39 (sp@avast.com) (Inactive)
  • Http Analyzer 6.5 (httpanalyzerv6ffaddon@ieinspector.com) (Inactive)
  • MEGA 3.4.13 (firefox@mega.co.nz) (Inactive)
  • S3.Google Translator 5.18 (s3google@translator) (Inactive)
  • SmartPrintButton 1.0 (quickprint@hp.com) (Inactive)
  • SQLite Manager 0.8.3.1-signed (SQLiteManager@mrinalkant.blogspot.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 4600 Series
  • adapterDescription2:
  • adapterDeviceID: 0x9490
  • adapterDeviceID2:
  • adapterDrivers: ati2dvag
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 20031787
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 7-3-2012
  • driverDate2:
  • driverVersion: 8.970.100.3000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Failed to create H264 decoder
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4600 Series Direct3D9 vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5324 solutions 23508 answers

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

hello, could you provide your latest few submitted crash reports? please enter '''about:crashes''' into the location bar, copy the latest few report ids from there starting with '''bp-''' & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

Question owner

My last crashes: [https://crash-stats.mozilla.com/report/index/bp-ff7cc165-8ae6-48bc-bca5-64da22160317 bp-ff7cc165-8ae6-48bc-bca5-64da22160317] [https://crash-stats.mozilla.com/report/index/bp-a668ce78-6348-4582-9042-f3e822160317 bp-a668ce78-6348-4582-9042-f3e822160317] [https://crash-stats.mozilla.com/report/index/bp-6c08bd08-1877-4a2f-87e3-7df1a2160317 bp-6c08bd08-1877-4a2f-87e3-7df1a2160317] [https://crash-stats.mozilla.com/report/index/bp-519e6754-85b6-4cf4-8548-7646b2160317 bp-519e6754-85b6-4cf4-8548-7646b2160317] [https://crash-stats.mozilla.com/report/index/bp-17e8467c-d62c-4636-95e9-9751b2160317 bp-17e8467c-d62c-4636-95e9-9751b2160317]

Question owner

the last crash: bp-bdeba1ce-bbc7-42b7-b9d0-df9b82160317

the last crash: bp-bdeba1ce-bbc7-42b7-b9d0-df9b82160317
FredMcD
  • Top 10 Contributor
4271 solutions 59902 answers

Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 20.0 r0 Shockwave Flash 21.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version: 21.0.0.182 Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.


https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Optional offer: McAfee Security

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Optional offer: McAfee Security

Separate Issue; Your System Details shows; Installed Plug-ins Shockwave Flash 20.0 r0 Shockwave Flash 21.0 r0 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Flash: Grab the uninstaller from here: '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows]''' '''[http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac]''' Then reinstall the latest version. Flash Player '''Version: 21.0.0.182''' '''Note: Windows users''' should download the '''active_x''' for ''Internet Explorer.'' '''and''' the '''plugin''' for ''Plugin-based browsers'' (like Firefox). '''Note: Windows 8 and Windows 10''' have built-in flash players and Adobe will cause a conflict. Install the '''plugin only.''' Not the '''active_x.''' https://get.adobe.com/flashplayer/ Direct link scans current system and browser '''Note:''' Optional offer: McAfee Security https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) '''Note:''' Optional offer: McAfee Security
FredMcD
  • Top 10 Contributor
4271 solutions 59902 answers

bp-ff7cc165-8ae6-48bc-bca5-64da22160317 bp-a668ce78-6348-4582-9042-f3e822160317 Signature: js::jit::EnterBaselineMethod

l3codecx.ax = MPEG Layer-3 Audio Codec for Microsoft DirectShow

odbcint.dll = Microsoft ODBC Resource

xpsp2res.dll = Microsoft

icudt56.dll = International Components for Unicode = The ICU Project

This is for Sumo's Related Bugs 1200685 RESOLVED DUPLICATE crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&)

1034706 NEW --- crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&)

956980 RESOLVED DUPLICATE crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&) mostly with cached documents +++++++++++++++++++++++++++++++++++++++++++++ bp-6c08bd08-1877-4a2f-87e3-7df1a2160317

Signature: @0x1bae9192 +++++++++++++++++++++++++++++++++++++++++++++ bp-519e6754-85b6-4cf4-8548-7646b2160317

Signature: @0xd9c3778 +++++++++++++++++++++++++++++++++++++++++++++ bp-17e8467c-d62c-4636-95e9-9751b2160317

Signature: EnterBaseline

Attention Sumo's there are 11 related crash reports

l3codecx.ax = MPEG Layer-3 Audio Codec for Microsoft DirectShow

odbcint.dll = Microsoft ODBC Resource

xpsp2res.dll = Microsoft

icudt56.dll = International Components for Unicode = The ICU Project ++++++++++++++++++++++++++++++++++++++++++++++ bp-bdeba1ce-bbc7-42b7-b9d0-df9b82160317

Signature: DispatchToTracer<T>

l3codecx.ax = MPEG Layer-3 Audio Codec for Microsoft DirectShow

odbcint.dll = Microsoft ODBC Resource

xpsp2res.dll = Microsoft

icudt56.dll = International Components for Unicode = The ICU Project

This is for Sumo's Related Bugs 1191503 REOPENED --- Crash [@ DispatchToTracer<T>(JSTracer*, JSString**, char const*)]

bp-ff7cc165-8ae6-48bc-bca5-64da22160317 bp-a668ce78-6348-4582-9042-f3e822160317 Signature: js::jit::EnterBaselineMethod l3codecx.ax = MPEG Layer-3 Audio Codec for Microsoft DirectShow odbcint.dll = Microsoft ODBC Resource xpsp2res.dll = Microsoft icudt56.dll = International Components for Unicode = The ICU Project This is for Sumo's Related Bugs 1200685 RESOLVED DUPLICATE crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&) 1034706 NEW --- crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&) 956980 RESOLVED DUPLICATE crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&) mostly with cached documents +++++++++++++++++++++++++++++++++++++++++++++ bp-6c08bd08-1877-4a2f-87e3-7df1a2160317 Signature: @0x1bae9192 +++++++++++++++++++++++++++++++++++++++++++++ bp-519e6754-85b6-4cf4-8548-7646b2160317 Signature: @0xd9c3778 +++++++++++++++++++++++++++++++++++++++++++++ bp-17e8467c-d62c-4636-95e9-9751b2160317 Signature: EnterBaseline Attention Sumo's there are 11 related crash reports l3codecx.ax = MPEG Layer-3 Audio Codec for Microsoft DirectShow odbcint.dll = Microsoft ODBC Resource xpsp2res.dll = Microsoft icudt56.dll = International Components for Unicode = The ICU Project ++++++++++++++++++++++++++++++++++++++++++++++ bp-bdeba1ce-bbc7-42b7-b9d0-df9b82160317 Signature: DispatchToTracer<T> l3codecx.ax = MPEG Layer-3 Audio Codec for Microsoft DirectShow odbcint.dll = Microsoft ODBC Resource xpsp2res.dll = Microsoft icudt56.dll = International Components for Unicode = The ICU Project This is for Sumo's Related Bugs 1191503 REOPENED --- Crash [@ DispatchToTracer<T>(JSTracer*, JSString**, char const*)]

Modified by FredMcD

FredMcD
  • Top 10 Contributor
4271 solutions 59902 answers
'''Note: '''Most of the crash reports are showing high memory usage. ---------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ------------ '''https://support.mozilla.org/en-US/kb/websites-look-wrong-or-appear-differently''' '''https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster''' '''https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix''' '''https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding''' '''https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding'''

Modified by FredMcD

Question owner

I delete Adobe Flash Plugin, update my video card driver, make sfc /scanonce, remove Classic Theme Restorer All this does not help me. My last crash: bp-e1a5e696-b33f-4524-ad41-846742160318

I delete Adobe Flash Plugin, update my video card driver, make sfc /scanonce, remove Classic Theme Restorer All this does not help me. My last crash: bp-e1a5e696-b33f-4524-ad41-846742160318
FredMcD
  • Top 10 Contributor
4271 solutions 59902 answers

Signature js::jit::EnterBaselineMethod

This is for Sumo's Related Bugs 1200685 RESOLVED DUPLICATE crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&)

1034706 NEW --- crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&)

956980 RESOLVED DUPLICATE crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&) mostly with cached documents


Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.

Signature js::jit::EnterBaselineMethod This is for Sumo's Related Bugs 1200685 RESOLVED DUPLICATE crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&) 1034706 NEW --- crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&) 956980 RESOLVED DUPLICATE crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&) mostly with cached documents ------------ '''[https://www.mozilla.org/en-US/plugincheck/ Use this link to check that your plugins are up-to-date.]''' If any are listed as unknown or research, do not worry about them.

Question owner

I reconnected Java 7 plugins (out of date) I have the same crash: bp-0e218b38-a17f-4e14-aef4-e30132160318 But I have no crash in Safe mode.

I reconnected Java 7 plugins (out of date) I have the same crash: bp-0e218b38-a17f-4e14-aef4-e30132160318 But I have no crash in Safe mode.

Question owner

Sorry. I disconnected Java 7 plugins (out of date) bp-c2e3c580-4d5a-41c6-80c8-49d812160318 bp-f6ef6358-2771-4605-9585-846ca2160318

Sorry. I disconnected Java 7 plugins (out of date) bp-c2e3c580-4d5a-41c6-80c8-49d812160318 bp-f6ef6358-2771-4605-9585-846ca2160318
cor-el
  • Top 10 Contributor
  • Moderator
17579 solutions 159024 answers

Create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Create a new profile to test if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
FredMcD
  • Top 10 Contributor
4271 solutions 59902 answers

I reconnected Java 7 plugins (out of date) bp-0e218b38-a17f-4e14-aef4-e30132160318

Signature js::jit::EnterBaselineMethod (Same as earlior Signature js report) ++++++++++++++++++++++++++++++++++ bp-c2e3c580-4d5a-41c6-80c8-49d812160318

Signature: nsDisplayWrapList::~nsDisplayWrapList ++++++++++++++++++++++++++++++++++ bp-f6ef6358-2771-4605-9585-846ca2160318

Signature: arena_run_tree_remove | je_malloc | js::LifoAlloc::getOrCreateChunk

AshShell.dll = Windows

ashtask.dll = avast! Antivirus = AVAST Software


Note: The last two crash reports are not showing high memory usage


AVAST has been known to cause Firefox problems. As a test, disable it. Also, check for updates.

I reconnected Java 7 plugins (out of date) bp-0e218b38-a17f-4e14-aef4-e30132160318 Signature js::jit::EnterBaselineMethod (Same as earlior Signature js report) ++++++++++++++++++++++++++++++++++ bp-c2e3c580-4d5a-41c6-80c8-49d812160318 Signature: nsDisplayWrapList::~nsDisplayWrapList ++++++++++++++++++++++++++++++++++ bp-f6ef6358-2771-4605-9585-846ca2160318 Signature: arena_run_tree_remove | je_malloc | js::LifoAlloc::getOrCreateChunk AshShell.dll = Windows ashtask.dll = avast! Antivirus = AVAST Software ---------- '''Note:''' The last two crash reports are not showing high memory usage --------- AVAST has been known to cause Firefox problems. As a test, disable it. Also, check for updates.

Chosen Solution

Thanks all for help. I found the source of my problem. It is one of memory module DDR2 2Gb that i bought on ebay. I have tested all memory but no found any errors. But Firefox crashes when I used the particular memory module. I do not understand that fact that only Firefox crashes, all other program works normal. I had to pull a strange memory. It now remains 6Gb. May be I will use it from time to time, when I need in 8 Gb. :) Now try to restore Abobe flash plugin in Win XP 32bit. As I found it was not a trivial task. A simple installation does not help for some reason.

Thanks all for help. I found the source of my problem. It is one of memory module DDR2 2Gb that i bought on ebay. I have tested all memory but no found any errors. But Firefox crashes when I used the particular memory module. I do not understand that fact that only Firefox crashes, all other program works normal. I had to pull a strange memory. It now remains 6Gb. May be I will use it from time to time, when I need in 8 Gb. :) Now try to restore Abobe flash plugin in Win XP 32bit. As I found it was not a trivial task. A simple installation does not help for some reason.

Modified by interznak