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Firefox crashes

  • 3 replies
  • 1 has this problem
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  • Last reply by cor-el

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I have been trying to play my games on Facebook/Farmville since 8:00 a.m. this morning with no success. Yesterday it was fine but today nothing but crashes. I've gone into all the devices you have set-up for troubleshooting. I've taken all the suggestions I could follow (since I'm not a computer wiz) but to no avail. I've updated Windows, Adobe Reader and Mozilla. I've cleaned my browser from threats but nothing seems to work. When my game crashes and I click the box send rept it doesn't open. I am so totally exhausted from going over the same materials (you have online) over and over to no avail. Please help me with this problem!

All Replies (3)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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If you are having trouble sending the crash reports, Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

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You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also: