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I cannot access my own website now with Firefox - hasn't been an issue for 6 years, but now it is an issue. Have already done a complete un- and reinstall

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  • 1 has this problem
  • Last reply by jscher2000

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I can access my own website from Internet Explorer, and from Google Chrome, but not from Firefox. I keep getting a message in the lower left that says "waiting for ....." and it lists various and assundry websites that have nothing to do with me... such as "" or "" . Spent 3 hours with my computer support service trying to figure this out and they finally comcluded it is a Firefox issue - "go ask them". lol. This issue is occurring on both my laptop and my desktop computers, which are located in 2 different offices with 2 different servers.

All Replies (8)

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You might already have tried this but just in case:

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or globe icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

Could you check your Firefox connection settings here:

"3-bar" menu button (or Tools menu) > Options

In the left column, click Advanced. On the right side, click the "Network" mini-tab and then the "Settings" button.

The default of "Use system proxy settings" piggybacks on your Windows LAN connection settings, but you could try "No proxy" to see whether that makes a difference.

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Dumped the cookies and that didn't help. Will try the no proxy. thank you.

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Please provide a public link to your website.

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Dangerous Website Blocked You attempted to access: This is a known dangerous website. It is recommended that you do NOT visit this site. The detailed report explains the security risks on this site.

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Unfortunately, your site was hacked and there is an injected script in the home page, and possibly other pages (see the attached screen shot from Firefox's source viewer -- I disabled JavaScript to get a close look at the page).

Here are some resources on how to clean up a hacked site:

Since it seems to be a Joomla site, you might also need to update Joomla in case it is a known vulnerability in the platform that will allow rapid reinfection. If you installed Joomla through CPanel, Softaculous, or another tool provided by your web host, I would start there for steps to update.

Good luck!

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Is this a host issue? How does one hack a website? What should I have done to protect it better?

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The most common scenario is that someone discovers a flaw in a popular content management system such as Joomla or WordPress, and once it becomes known, millions of "bots" (computers remotely controlled by a criminal network) attack every website attempting to exploit it, often to inject code to sell fake pharma products, but possibly also for every other criminal purpose.

Usually these flaws are addressed in updates fairly quickly, but when your own site gets the update may depend on your web host, or on you, depending on how the site is set up (how much control is allocated to each party).

As for where to look in your Joomla, the infection often lands in a heading file that is used on all pages. In this case, it seems to be the very last thing inserted before the closing </head> tag. I don't use Joomla myself, so that's about as specific as I can get. Maybe your host can help?