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Firefox crashed 4 times in the last 10 minutes(now 8 times)

Posted

I was browsing some forums and Firefox just kept crashing , it did it 4 times in a little over 10 minutes

These are the crash reports just for today , it has also crashed 3 times just this month not counting these 4 today , and 5 times in February , 6 times in January ,and 5 times in December , its getting old with this crashing situation , i hate IE and Google Chrome , but at least they don't crash all the time

Crash reports for today:

bp-f306666d-35a5-4be7-b937-872762160313
bp-0988a5a7-f2af-475e-947f-af8d02160313
bp-3587aa5e-b7b6-4c27-8a68-e9cbc2160313
bp-5ccdcc1d-3c27-4675-8971-758002160313

So why does it keep crashing ?? , and what can be done to stop it from doing this all the time ?

Any help would be appreciated .... Thanks ... Jim

EDIT:

It just crashed again as i was submitting this post

bp-d772edf1-2d67-4634-a910-88acd2160313

It just crashed 2 more times , , what is causing this ???....Anyone ????????????

I keep having to update this every few minutes , it just crashed AGAIN !!!

I was browsing some forums and Firefox just kept crashing , it did it 4 times in a little over 10 minutes These are the crash reports just for today , it has also crashed 3 times just this month not counting these 4 today , and 5 times in February , 6 times in January ,and 5 times in December , its getting old with this crashing situation , i hate IE and Google Chrome , but at least they don't crash all the time Crash reports for today: bp-f306666d-35a5-4be7-b937-872762160313 bp-0988a5a7-f2af-475e-947f-af8d02160313 bp-3587aa5e-b7b6-4c27-8a68-e9cbc2160313 bp-5ccdcc1d-3c27-4675-8971-758002160313 So why does it keep crashing ?? , and what can be done to stop it from doing this all the time ? Any help would be appreciated .... Thanks ... Jim EDIT: It just crashed again as i was submitting this post bp-d772edf1-2d67-4634-a910-88acd2160313 It just crashed 2 more times , , what is causing this ???....Anyone ???????????? I keep having to update this every few minutes , it just crashed AGAIN !!!

Modified by cor-el

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • GEPlugin
  • Google Update
  • Next Generation Java Plug-in 11.73.2 for Mozilla browsers
  • Shockwave Flash 21.0 r0
  • 5.1.30514.0
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0

More Information

cor-el
  • Top 10 Contributor
  • Moderator
17425 solutions 157456 answers

You can check for issues caused by plugins.

Create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

You can check for issues caused by plugins. *set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button/Tools > Add-ons > Plugins) *plugins are not affected by Firefox Safe Mode *https://support.mozilla.org/kb/Troubleshooting+plugins Create a new profile to test if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
FredMcD
  • Top 10 Contributor
4230 solutions 59038 answers

bp-f306666d-35a5-4be7-b937-872762160313 bp-0988a5a7-f2af-475e-947f-af8d02160313 bp-3587aa5e-b7b6-4c27-8a68-e9cbc2160313 and the latest one; bp-d772edf1-2d67-4634-a910-88acd2160313

Signature: nsPluginInstanceOwner::Destroy

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

bp-f306666d-35a5-4be7-b937-872762160313 bp-0988a5a7-f2af-475e-947f-af8d02160313 bp-3587aa5e-b7b6-4c27-8a68-e9cbc2160313 and the latest one; bp-d772edf1-2d67-4634-a910-88acd2160313 Signature: nsPluginInstanceOwner::Destroy Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ------------ If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

Question owner

FredMcD said

bp-f306666d-35a5-4be7-b937-872762160313
bp-0988a5a7-f2af-475e-947f-af8d02160313
bp-3587aa5e-b7b6-4c27-8a68-e9cbc2160313
and the latest one;
bp-d772edf1-2d67-4634-a910-88acd2160313

Signature: nsPluginInstanceOwner::Destroy

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) https://forums.adobe.com/message/4468493#TemporaryWorkaround * disable hardware acceleration in the Flash plugin https://forums.adobe.com/thread/891337 See also: * http://kb.mozillazine.org/Flash#Troubleshooting

Sorry for not replying sooner , i have been busy ......

So are you saying its a Video Driver Issue ?? , because its done this even after 3 different Video Driver Updates , the drivers did not fix the issue in the last 3 driver updates i did , as i have been having crash issues for quite a while now (a few months , as you will see in my posting history) , where it just randomly crashes , sometimes several times in a day , like i posted , also , how do i remove a Add-On from the list , i have a Java Deployment Toolkit , that i have disabled , that is RED , but i don't know how to remove it from the list , i also have a Silverlight plugin that is RED , and it said to update to fix the issue , but when i try to update it from the Add-Ons menu , it goes to a Mozilla page that says Firefox BLOCKED it for my protection ??

''FredMcD [[#answer-855596|said]]'' <blockquote> <pre>bp-f306666d-35a5-4be7-b937-872762160313 bp-0988a5a7-f2af-475e-947f-af8d02160313 bp-3587aa5e-b7b6-4c27-8a68-e9cbc2160313 and the latest one; bp-d772edf1-2d67-4634-a910-88acd2160313 Signature: nsPluginInstanceOwner::Destroy Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ------------ If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting''' </pre></blockquote> Sorry for not replying sooner , i have been busy ...... So are you saying its a Video Driver Issue ?? , because its done this even after 3 different Video Driver Updates , the drivers did not fix the issue in the last 3 driver updates i did , as i have been having crash issues for quite a while now (a few months , as you will see in my posting history) , where it just randomly crashes , sometimes several times in a day , like i posted , also , how do i remove a Add-On from the list , i have a Java Deployment Toolkit , that i have disabled , that is RED , but i don't know how to remove it from the list , i also have a Silverlight plugin that is RED , and it said to update to fix the issue , but when i try to update it from the Add-Ons menu , it goes to a Mozilla page that says Firefox BLOCKED it for my protection ??

Modified by cor-el

FredMcD
  • Top 10 Contributor
4230 solutions 59038 answers

It may not be a driver issue per say. It could be the settings, or something blocking flash.


Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 73 Release Date February 5, 2016 http://java.com/en/download/manual.jsp

It may not be a driver issue per say. It could be the settings, or something blocking flash. ---------- Make sure your Java (Not JavaScript) is up to date '''[http://java.com/en/download/installed.jsp Verify Java and Find Out-of-Date Versions]''' {web link} Version 8 Update 73 Release Date February 5, 2016 http://java.com/en/download/manual.jsp

Question owner

FredMcD said

It may not be a driver issue per say. It could be the settings, or something blocking flash.

Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 73 Release Date February 5, 2016 http://java.com/en/download/manual.jsp

Java is current with the version you posted

My Machine specs are Intel Quad Core Q6600 8gb Ram Nvidia GeForce GTX 750 TI 2gb Win 7 Pro 64 bit

Latest Video Driver , latest Java , Latest Flash

Its been doing this thru several Firefox updates , but the ones i listed in my first post , is kind of typical , it just crashes in the middle of reading a page , or when clicking on a link , it does not seem to matter what website i am on , or what time of day/night it is , it just randomly crashes , and does so , sometimes several times within minutes of each other without warning , and no matter how many times i completely close the browser session and open up fresh , , then sometimes i go days without a crash , it did crash today as well

''FredMcD [[#answer-858923|said]]'' <blockquote> It may not be a driver issue per say. It could be the settings, or something blocking flash. ---------- Make sure your Java (Not JavaScript) is up to date '''[http://java.com/en/download/installed.jsp Verify Java and Find Out-of-Date Versions]''' {web link} Version 8 Update 73 Release Date February 5, 2016 http://java.com/en/download/manual.jsp </blockquote> Java is current with the version you posted My Machine specs are Intel Quad Core Q6600 8gb Ram Nvidia GeForce GTX 750 TI 2gb Win 7 Pro 64 bit Latest Video Driver , latest Java , Latest Flash Its been doing this thru several Firefox updates , but the ones i listed in my first post , is kind of typical , it just crashes in the middle of reading a page , or when clicking on a link , it does not seem to matter what website i am on , or what time of day/night it is , it just randomly crashes , and does so , sometimes several times within minutes of each other without warning , and no matter how many times i completely close the browser session and open up fresh , , then sometimes i go days without a crash , it did crash today as well

Modified by JimDirt

philipp
  • Top 25 Contributor
  • Moderator
5292 solutions 23384 answers

could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

could you go to the firefox ''menu ≡ > help ? > troubleshooting information'', copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Question owner

philipp said

...

I tried to post the whole page but it said it was too many characters


Give Firefox a tune up Try Safe Mode Troubleshooting Information Application Basics Name Firefox Version 44.0.2 Build ID 20160210153822 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Registered Service Workers about:serviceworkers Multiprocess Windows 0/1 (default: false) Safe Mode false Crash Reports for the Last 3 Days Report ID Submitted bp-e727b5ca-6137-4532-be06-333ea2160323 10 hours ago bp-492571e0-e296-4979-974f-2b9952160321 3 days ago

All Crash Reports Extensions Name Version Enabled ID Graphics Adapter Description NVIDIA GeForce GTX 750 Ti Adapter Drivers nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM 2048 Asynchronous Pan/Zoom none ClearType Parameters Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 Device ID 0x1380 Direct2D Enabled true DirectWrite Enabled true (6.2.9200.17461) Driver Date 3-7-2016 Driver Version 10.18.13.6451 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 11 (OMTC) Subsys ID 37513842 Supports Hardware H264 Decoding Yes Vendor ID 0x10de WebGL Renderer Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote true AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 Important Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 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gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11 false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11 true gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.d3d9video 2 gfx.crash-guard.status.glcontext 2 gfx.direct3d.last_used_feature_level_idx 0 gfx.driver-init.appVersion 42.0 gfx.driver-init.deviceID 0x1380 gfx.driver-init.driverVersion 10.18.13.5900 gfx.driver-init.feature-d2d true gfx.driver-init.feature-d3d11 true gfx.driver-init.status 2 media.gmp-eme-adobe.abi x86-msvc-x64 media.gmp-eme-adobe.lastUpdate 1454787822 media.gmp-eme-adobe.version 15 media.gmp-gmpopenh264.abi x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate 1454787829 media.gmp-gmpopenh264.version 1.5.3 media.gmp-manager.buildID 20160210153822 media.gmp-manager.lastCheck 1458751272 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print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit true print.printer_Microsoft_XPS_Document_Writer.print_to_file false print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top 0 privacy.cpd.formdata false privacy.cpd.sessions false privacy.sanitize.migrateClearSavedPwdsOnExit true privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 2 security.default_personal_cert Select Automatically storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1458236841 Important Locked Preferences Name Value JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.11 4.11 NSS 3.21 Basic ECC 3.21 Basic ECC NSSSMIME 3.21 Basic ECC 3.21 Basi

''philipp [[#answer-859093|said]]'' <blockquote> ... </blockquote> '''I tried to post the whole page but it said it was too many characters''' Give Firefox a tune up Try Safe Mode Troubleshooting Information Application Basics Name Firefox Version 44.0.2 Build ID 20160210153822 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Registered Service Workers about:serviceworkers Multiprocess Windows 0/1 (default: false) Safe Mode false Crash Reports for the Last 3 Days Report ID Submitted bp-e727b5ca-6137-4532-be06-333ea2160323 10 hours ago bp-492571e0-e296-4979-974f-2b9952160321 3 days ago All Crash Reports Extensions Name Version Enabled ID Graphics Adapter Description NVIDIA GeForce GTX 750 Ti Adapter Drivers nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM 2048 Asynchronous Pan/Zoom none ClearType Parameters Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50 Device ID 0x1380 Direct2D Enabled true DirectWrite Enabled true (6.2.9200.17461) Driver Date 3-7-2016 Driver Version 10.18.13.6451 GPU #2 Active false GPU Accelerated Windows 1/1 Direct3D 11 (OMTC) Subsys ID 37513842 Supports Hardware H264 Decoding Yes Vendor ID 0x10de WebGL Renderer Google Inc. -- ANGLE (NVIDIA GeForce GTX 750 Ti Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote true AzureCanvasBackend direct2d 1.1 AzureContentBackend direct2d 1.1 AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 Important Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.hashstats_reported 1 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 4 browser.download.importedFromSqlite true 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FredMcD
  • Top 10 Contributor
4230 solutions 59038 answers

bp-e727b5ca-6137-4532-be06-333ea2160323

Signature: @0x0 | nsPurpleBuffer::Block::VisitEntries<T>

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation +++++++++++++++++++++++++++++++++++++++++++++++++ bp-492571e0-e296-4979-974f-2b9952160321

Signature: js::jit::EnterBaselineMethod

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

This is for Sumo's Related Bugs 1258432 NEW --- spike in crashes with signature [@ EnterIon] and [@ js::jit::EnterBaselineMethod] starting in nightly 2016-03-20

1200685 RESOLVED DUPLICATE crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&)

1034706 NEW --- crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&)

956980 RESOLVED DUPLICATE crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&) mostly with cached documents

bp-e727b5ca-6137-4532-be06-333ea2160323 Signature: @0x0 | nsPurpleBuffer::Block::VisitEntries<T> Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation +++++++++++++++++++++++++++++++++++++++++++++++++ bp-492571e0-e296-4979-974f-2b9952160321 Signature: js::jit::EnterBaselineMethod Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation This is for Sumo's Related Bugs 1258432 NEW --- spike in crashes with signature [@ EnterIon] and [@ js::jit::EnterBaselineMethod] starting in nightly 2016-03-20 1200685 RESOLVED DUPLICATE crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&) 1034706 NEW --- crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&) 956980 RESOLVED DUPLICATE crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&) mostly with cached documents

Question owner

FredMcD said

bp-e727b5ca-6137-4532-be06-333ea2160323 Signature: @0x0 | nsPurpleBuffer::Block::VisitEntries<T> Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation +++++++++++++++++++++++++++++++++++++++++++++++++ bp-492571e0-e296-4979-974f-2b9952160321 Signature: js::jit::EnterBaselineMethod Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation This is for Sumo's Related Bugs 1258432 NEW --- spike in crashes with signature [@ EnterIon] and [@ js::jit::EnterBaselineMethod] starting in nightly 2016-03-20 1200685 RESOLVED DUPLICATE crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&) 1034706 NEW --- crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&) 956980 RESOLVED DUPLICATE crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&) mostly with cached documents

So what does all that mean ??

''FredMcD [[#answer-859490|said]]'' <blockquote> bp-e727b5ca-6137-4532-be06-333ea2160323 Signature: @0x0 | nsPurpleBuffer::Block::VisitEntries<T> Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation +++++++++++++++++++++++++++++++++++++++++++++++++ bp-492571e0-e296-4979-974f-2b9952160321 Signature: js::jit::EnterBaselineMethod Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation This is for Sumo's Related Bugs 1258432 NEW --- spike in crashes with signature [@ EnterIon] and [@ js::jit::EnterBaselineMethod] starting in nightly 2016-03-20 1200685 RESOLVED DUPLICATE crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&) 1034706 NEW --- crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&) 956980 RESOLVED DUPLICATE crash in js::jit::EnterBaselineMethod(JSContext*, js::RunState&) mostly with cached documents </blockquote> So what does all that mean ??
cor-el
  • Top 10 Contributor
  • Moderator
17425 solutions 157456 answers

Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Question owner

cor-el said

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. You can also do a check for a rootkit infection with TDSSKiller. See also:


So your saying spyware is ONLY affecting Firefox , but not IE or Chrome ??? , i find that hard to believe , and the last spyware checks i did just a few weeks ago with Windows Malicious Software Removal Tool came up clean , as did Spybot Search and Destroy which has been installed on my PC right after i built it last year , i have had this issue with Firefox crashing for MONTHS

You did not mention what was found in the last reply i asked about , , about what was causing my issues , i did not see the word spyware in anything that i pasted , or in what was posted in reference to my question about what i was asked to copy/paste from that troubleshooting page i was told to paste here

Before i spend hours scanning my PC for something i see no reference of showing i have , i would like to know why i need to check for something i have eliminated a long time ago as the cause to the crashes , to me its a Firefox issue , since it does not happen in other browsers , then i would think its not a spyware/virus issue

I need more info before i waste hours just to prove a point that its not the issue

''cor-el [[#answer-859518|said]]'' <blockquote> Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked </blockquote> So your saying spyware is ONLY affecting Firefox , but not IE or Chrome ??? , i find that hard to believe , and the last spyware checks i did just a few weeks ago with Windows Malicious Software Removal Tool came up clean , as did Spybot Search and Destroy which has been installed on my PC right after i built it last year , i have had this issue with Firefox crashing for MONTHS You did not mention what was found in the last reply i asked about , , about what was causing my issues , i did not see the word spyware in anything that i pasted , or in what was posted in reference to my question about what i was asked to copy/paste from that troubleshooting page i was told to paste here Before i spend hours scanning my PC for something i see no reference of showing i have , i would like to know why i need to check for something i have eliminated a long time ago as the cause to the crashes , to me its a Firefox issue , since it does not happen in other browsers , then i would think its not a spyware/virus issue I need more info before i waste hours just to prove a point that its not the issue

Modified by JimDirt

FredMcD
  • Top 10 Contributor
4230 solutions 59038 answers

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Question owner

FredMcD said

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


Again , i am asking , WHAT in the info i posted leads you , or anyone to believe that spyware is the issue , i have not seen anything posted that indicates i have a issue related to spyware or a virus , and as i mentioned , i have run tests , and NEVER has ANY test i have ever run (including McAfee and other "online" tests) , indicated i have any type of infection , on this PC EVER , so as mentioned , before i waste hours doing this , i would like to know what was found in the info i provided that indicates there is anything other than a Firefox issue , or just what specifically was determined from the info i provided , so i would like some conformation before proceeding , besides the fact that i do not have this issue with other browsers , which leads me to believe it is not a spyware/virus issue

''FredMcD [[#answer-859729|said]]'' <blockquote> Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. </blockquote> Again , i am asking , WHAT in the info i posted leads you , or anyone to believe that spyware is the issue , i have not seen anything posted that indicates i have a issue related to spyware or a virus , and as i mentioned , i have run tests , and NEVER has ANY test i have ever run (including McAfee and other "online" tests) , indicated i have any type of infection , on this PC EVER , so as mentioned , before i waste hours doing this , i would like to know what was found in the info i provided that indicates there is anything other than a Firefox issue , or just what specifically was determined from the info i provided , so i would like some conformation before proceeding , besides the fact that i do not have this issue with other browsers , which leads me to believe it is not a spyware/virus issue

Modified by JimDirt

Question owner

FredMcD said

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Hello ???


Again , can you , or anyone tell me what the info i posted says is wrong (specifically) and why does this only happen in Firefox ??

I do not want to waste hours scanning my PC for something that is not there without PROOF that something is there , not one person has said , "this" is why your having these crashes , i do not want to waste time scanning for nothing , i had the same issue with my Internet Provider , they kept saying my DNS errors were caused by my PC and Spyware , after hours of scanning , we found NOTHING , and it was determined after they actually listened to me , that the issue was on THEIR END , since the errors only happened when i was connected to MY connection , but if i took my PC somewhere else (its a desktop, so its a pain to drag around) and got on the internet at a friends house , i did not receive any DNS errors

So with this in mind , i need positive PROOF that this is NOT a Firefox issue before i waste another minute scanning (seems to be the "easy" answer for everyone , if you can't single out the issue , then it must be spyware) ....

I would just like a resolution to this ongoing issue , it has been a issue for a long time , BEFORE i built this PC , and after building this PC from scratch with the OS and everything including hard drive , all new , i still have the issue (as it did this on my old PC, it was even on a different internet connection) , this is why i am posting here , i know for a fact its not spyware or a Virus , i just wish others would take the time to investigate before jumping to conclusions without any basis for the conclusion .. , if it was a Virus or Spyware , then IE and Google Chrome would randomly crash as well , and as much as i dislike both of those browsers , they do not crash , in fact i can't recall EVER having a IE or Google Chrome crash , but Firefox does it daily ,..... yes daily ....yet no resolution after constantly complaining .....just guesses that i might have a virus or spyware , without any fact posted to confirm the "guess"

Its been a week since my last post and no response ....i would like ANSWERS , not guesses ...........Thanks ......Jim

''FredMcD [[#answer-859729|said]]'' <blockquote> Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. </blockquote> Hello ??? Again , can you , or anyone tell me what the info i posted says is wrong (specifically) and why does this only happen in Firefox ?? I do not want to waste hours scanning my PC for something that is not there without PROOF that something is there , not one person has said , "this" is why your having these crashes , i do not want to waste time scanning for nothing , i had the same issue with my Internet Provider , they kept saying my DNS errors were caused by my PC and Spyware , after hours of scanning , we found NOTHING , and it was determined after they actually listened to me , that the issue was on THEIR END , since the errors only happened when i was connected to MY connection , but if i took my PC somewhere else (its a desktop, so its a pain to drag around) and got on the internet at a friends house , i did not receive any DNS errors So with this in mind , i need positive PROOF that this is NOT a Firefox issue before i waste another minute scanning (seems to be the "easy" answer for everyone , if you can't single out the issue , then it must be spyware) .... I would just like a resolution to this ongoing issue , it has been a issue for a long time , BEFORE i built this PC , and after building this PC from scratch with the OS and everything including hard drive , all new , i still have the issue (as it did this on my old PC, it was even on a different internet connection) , this is why i am posting here , i know for a fact its not spyware or a Virus , i just wish others would take the time to investigate before jumping to conclusions without any basis for the conclusion .. , if it was a Virus or Spyware , then IE and Google Chrome would randomly crash as well , and as much as i dislike both of those browsers , they do not crash , in fact i can't recall EVER having a IE or Google Chrome crash , but Firefox does it daily ,..... yes daily ....yet no resolution after constantly complaining .....just guesses that i might have a virus or spyware , without any fact posted to confirm the "guess" Its been a week since my last post and no response ....i would like ANSWERS , not guesses ...........Thanks ......Jim

Modified by JimDirt

Question owner

FredMcD said

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

So this is how Firefox handles issues  ??? , by ignoring them ?? , i have had lots of crashes since my last post , and still no ANSWERS , i don't want guesses about spyware , i submitted my Crash Report , and have not got any answers as to what specifically caused the crash , (telling me to check for spyware is not a answer to why it crashed) and since each crash was on a different website , and ONLY happened in Firefox , it CAN'T be spyware or a Virus , unless the person that made the Spyware/Virus , specifically did so with the main purpose of messing with Firefox users , or Firefox specifically , which i find highly unlikely

So again i am asking , WHAT (specifically) is causing these crashes , what specifically in the crash reports , states what caused the crashes ?? , and How is it FIXED (without wasting time on Spyware Scans that will find NOTHING , and have been done before and found NOTHING !) , does anyone (working or volunteering for Firefox) have a REAL solution to these crashes , i have done every Firefox update , and still get the crashes , so something was not fixed (kind of how Microsoft does things as well) , and its getting old , i am about ready to start using IE , as bad as that sounds , i am getting tired of constant crashes , without any resolution to the issue

''FredMcD [[#answer-859729|said]]'' <blockquote> Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. </blockquote> So this is how Firefox handles issues ??? , by ignoring them ?? , i have had lots of crashes since my last post , and still no ANSWERS , i don't want guesses about spyware , i submitted my Crash Report , and have not got any answers as to what specifically caused the crash , (telling me to check for spyware is not a answer to why it crashed) and since each crash was on a different website , and ONLY happened in Firefox , it CAN'T be spyware or a Virus , unless the person that made the Spyware/Virus , specifically did so with the main purpose of messing with Firefox users , or Firefox specifically , which i find highly unlikely So again i am asking , WHAT (specifically) is causing these crashes , what specifically in the crash reports , states what caused the crashes ?? , and How is it FIXED (without wasting time on Spyware Scans that will find NOTHING , and have been done before and found NOTHING !) , does anyone (working or volunteering for Firefox) have a REAL solution to these crashes , i have done every Firefox update , and still get the crashes , so something was not fixed (kind of how Microsoft does things as well) , and its getting old , i am about ready to start using IE , as bad as that sounds , i am getting tired of constant crashes , without any resolution to the issue
cor-el
  • Top 10 Contributor
  • Moderator
17425 solutions 157456 answers

Note that you may want to reset the browser.fixup.domainwhitelist.craigslist.org pref that shows in your above posted Troubleshooting information.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.


Note that you may want to reset the <b>browser.fixup.domainwhitelist.craigslist.org</b> pref that shows in your above posted Troubleshooting information. You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config ---- *http://msujaws.wordpress.com/2014/08/01/faster-and-snappier-searches-now-in-firefox-aurora/

Question owner

cor-el said

Note that you may want to reset the browser.fixup.domainwhitelist.craigslist.org pref that shows in your above posted Troubleshooting information. You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.


This is what i get when i click on that link , the other link works fine ,, also , the crash happens on ANY website , not just Craigslist , it happens on this website

This is the link you directed me to , i tried it 4 times with the same result

Server not found

Firefox can't find the server at browser.fixup.domainwhitelist.craigslist.org.

   Check the address for typing errors such as ww.example.com instead of www.example.com
   If you are unable to load any pages, check your computer's network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.


So i don't know what it is your trying to direct me to

''cor-el [[#answer-862840|said]]'' <blockquote> Note that you may want to reset the <b>browser.fixup.domainwhitelist.craigslist.org</b> pref that shows in your above posted Troubleshooting information. You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config ---- *http://msujaws.wordpress.com/2014/08/01/faster-and-snappier-searches-now-in-firefox-aurora/ </blockquote> This is what i get when i click on that link , the other link works fine ,, also , the crash happens on ANY website , not just Craigslist , it happens on this website This is the link you directed me to , i tried it 4 times with the same result '''Server not found Firefox can't find the server at browser.fixup.domainwhitelist.craigslist.org. Check the address for typing errors such as ww.example.com instead of www.example.com If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.''' So i don't know what it is your trying to direct me to

Modified by JimDirt

cor-el
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17425 solutions 157456 answers

You need to paste this in the search bar that is part of the about:config page to filter the results on that page.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.

You can open "about:" pages via the location/address bar

  • "about:" is a protocol to access special pages
You need to paste this in the search bar that is part of the about:config page to filter the results on that page. You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config You can open "<b>about:</b>" pages via the location/address bar *"about:" is a protocol to access special pages

Question owner

cor-el said

You need to paste this in the search bar that is part of the about:config page to filter the results on that page. You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. You can open "about:" pages via the location/address bar
  • "about:" is a protocol to access special pages

OK , so i set it to "False" , is that it ?? , and what did that do ?? , and why was it set to True ?? , or does that matter , and what about every other website that i am on that Firefox crashes the exact same way on ?? , some days it will crash a dozen times within minutes , some days it will crash once in 3 days , it does not matter if or when i re-boot the PC , and it does not matter if i re-boot the Modem , my PC generally stays on 24/7 , i re-boot it once a week or so , or if i am installing a driver ,

So what your saying is the cause of all the crashes i have had for months and months , is from that 1 thing ??? , whatever it does .... , which i still don't know

''cor-el [[#answer-863602|said]]'' <blockquote> You need to paste this in the search bar that is part of the about:config page to filter the results on that page. You can open the <b>about:config</b> page via the location/address bar. You can accept the warning and click "I'll be careful" to continue. *http://kb.mozillazine.org/about:config You can open "<b>about:</b>" pages via the location/address bar *"about:" is a protocol to access special pages </blockquote> OK , so i set it to "False" , is that it ?? , and what did that do ?? , and why was it set to True ?? , or does that matter , and what about every other website that i am on that Firefox crashes the exact same way on ?? , some days it will crash a dozen times within minutes , some days it will crash once in 3 days , it does not matter if or when i re-boot the PC , and it does not matter if i re-boot the Modem , my PC generally stays on 24/7 , i re-boot it once a week or so , or if i am installing a driver , So what your saying is the cause of all the crashes i have had for months and months , is from that 1 thing ??? , whatever it does .... , which i still don't know

Modified by JimDirt

John99 971 solutions 13138 answers

Firefox is obviously unuseable if it crashes so frequetly. No one has as yet apparently proposed any workable solution.

As a test install Firefox Developer Edition (DE). Do not use any plugins with it. Set them all to disabled. Ten minutes testing should then see if that is an improvement or not. Firefox DE installs by default as an extra browser with its own profile, so it will not harm or affect your existing Firefox install.

If that does not immediately improve, and stay improved then I suggest you bite the bullet and try the malware scans. If you get crashes in DE in that configuration please post two or three Crash IDs . I personally do not understand the causes of your prior crashes. I may have more luck with your next lot.

Firefox is obviously unuseable if it crashes so frequetly. No one has as yet apparently proposed any workable solution. As a test install Firefox Developer Edition (DE). Do not use any plugins with it. Set them all to disabled. Ten minutes testing should then see if that is an improvement or not. Firefox DE installs by default as an extra browser with its own profile, so it will not harm or affect your existing Firefox install. If that does not immediately improve, and stay improved then I suggest you bite the bullet and try the malware scans. If you get crashes in DE in that configuration please post two or three Crash IDs . I personally do not understand the causes of your prior crashes. I may have more luck with your next lot.