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firefox will not load completly, hangs

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zonealarm updated to 14.1.048 firefox now will not completly load stops at various levels (watching memory use) what does load takes several minutes. happened on two toshiba satellite laptops running vista. first time thought was virus or other attack changed passwords did deep scan with zonealarm, malwarebytes and hijackthis. have tryed clean instals of both programs.

zonealarm updated to 14.1.048 firefox now will not completly load stops at various levels (watching memory use) what does load takes several minutes. happened on two toshiba satellite laptops running vista. first time thought was virus or other attack changed passwords did deep scan with zonealarm, malwarebytes and hijackthis. have tryed clean instals of both programs.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.0; Trident/5.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E)

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FredMcD
  • Top 10 Contributor
4255 solutions 59596 answers

iceman60 said

zonealarm updated to 14.1.048 firefox now will not completly load

As a test, disable ZoneAlarm.


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

''iceman60 [[#question-1113350|said]]'' <blockquote> zonealarm updated to 14.1.048 firefox now will not completly load </blockquote> As a test, disable ZoneAlarm. -------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there?

Question owner

after several minutes of chugging firefox started in safe mode after several more minutes finaly got latest update installed. opened dogpile and trouble shooting info, just switching between tabs takes several seconds to do, gets a not responding notice, calling any function gets same results much chugging and not responding notices. even moving window causes same reaction.

without being in safe mode firefox would sometimes start but ran same way

have tried starting firefox without zonealarm running no change

thank you very much for helping me, zonealarm support tryed to help me but nothing changed the hanging

after several minutes of chugging firefox started in safe mode after several more minutes finaly got latest update installed. opened dogpile and trouble shooting info, just switching between tabs takes several seconds to do, gets a not responding notice, calling any function gets same results much chugging and not responding notices. even moving window causes same reaction. without being in safe mode firefox would sometimes start but ran same way have tried starting firefox without zonealarm running no change thank you very much for helping me, zonealarm support tryed to help me but nothing changed the hanging
FredMcD
  • Top 10 Contributor
4255 solutions 59596 answers

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)

On the left side of the page, select Appearance. Then select Default. ++++++++++++++++++++++++++++++++++++++++++++++++++ Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Restart Firefox. Are there any problems?

'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:addons'''<enter> in the address bar to open the '''Add-ons Manager.''' Hot key; '''<Control>''(Mac=<Command>)'' <Shift> A)''' On the left side of the page, select '''Appearance.''' Then select '''Default.''' ++++++++++++++++++++++++++++++++++++++++++++++++++ Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Restart Firefox. Are there any problems?
cor-el
  • Top 10 Contributor
  • Moderator
17528 solutions 158484 answers

Did you check the Firefox settings in ZoneAlarm?

It is possible that your firewall or other security software blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See:

Did you check the Firefox settings in ZoneAlarm? It is possible that your firewall or other security software blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program. Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process. See: *https://support.mozilla.org/kb/Server+not+found *https://support.mozilla.org/kb/Firewalls *https://support.mozilla.org/kb/fix-problems-connecting-websites-after-updating

Question owner

under Add-ons Manager the only apperance is default, was disabled because in safe mode. turned off :Use Hardware Acceleration


turned off firewall, even tryed not loading on startup, firefox still hangs

during shut down firefox sent two crash reports that it said were successfully sent, and one that did not, tryed to cut and paste it in case did not work but could not.

under Add-ons Manager the only apperance is default, was disabled because in safe mode. turned off :Use Hardware Acceleration turned off firewall, even tryed not loading on startup, firefox still hangs during shut down firefox sent two crash reports that it said were successfully sent, and one that did not, tryed to cut and paste it in case did not work but could not.
FredMcD
  • Top 10 Contributor
4255 solutions 59596 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

Question owner

Was chugging so bad this was only way to get them. Sorry about slow reply don't have easy access to net. Only had four they are in reverse order, last sent first. Both computers are having trouble with windows updater, the windows update fix it program could not repair, said registry keys corrupt. If I let windows update run takes 100% processor and 80% mem and install stays at zero percent complete. Have to stop process called wuauserv (windows update) to get computer to respond.

bp-06438766-f2a9-4a03-9de5-d5fd62160309 bp-764455d7-1316-4a98-89e4-0403a2160311 bp-2d61e2c1-6772-44ef-a873-688562160311 bp-60a0e1a3-30a3-4684-9b27-d99d02160311

Was chugging so bad this was only way to get them. Sorry about slow reply don't have easy access to net. Only had four they are in reverse order, last sent first. Both computers are having trouble with windows updater, the windows update fix it program could not repair, said registry keys corrupt. If I let windows update run takes 100% processor and 80% mem and install stays at zero percent complete. Have to stop process called wuauserv (windows update) to get computer to respond. bp-06438766-f2a9-4a03-9de5-d5fd62160309 bp-764455d7-1316-4a98-89e4-0403a2160311 bp-2d61e2c1-6772-44ef-a873-688562160311 bp-60a0e1a3-30a3-4684-9b27-d99d02160311

Modified by cor-el

FredMcD
  • Top 10 Contributor
4255 solutions 59596 answers

Product Firefox Version 44.0.2 Build ID 20160210153822 Release Channel release OS Windows NT OS Version 6.0.6002 Service Pack 2

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 45.*


Signature shutdownhang

mf.dll = Microsoft Windows media


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Product Firefox Version 44.0.2 Build ID 20160210153822 Release Channel release OS Windows NT OS Version 6.0.6002 Service Pack 2 https://support.mozilla.org/en-US/kb/update-firefox-latest-version '''45.*''' -------------- Signature shutdownhang mf.dll = Microsoft Windows media ------------ Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Question owner

the file check had one file could not repair.

2016-03-16 13:13:58, Info CSI 000001a2 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

this line appeared four times 

have not figured how to try manualy to repair

have not yet found driver update for video card

is the file mf.dll what is causing the chugging? finaly got firefox fully updated still chugs and crashes

the file check had one file could not repair. 2016-03-16 13:13:58, Info CSI 000001a2 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch this line appeared four times have not figured how to try manualy to repair have not yet found driver update for video card is the file mf.dll what is causing the chugging? finaly got firefox fully updated still chugs and crashes
FredMcD
  • Top 10 Contributor
4255 solutions 59596 answers
'''[http://support.microsoft.com/fixit/ Microsoft Fix it Solution Center: troubleshooting software issues]''' https://support.microsoft.com