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Cannot sign onto Yahoo Mail or My Yahoo

Posted

I am running Mac OS 10.8.5 and Firefox 44.0.2

Since Yahoo changed their sign on process to two screens I have been unable to sign on using Firefox on the MAC. I can get into these accounts using Safari or using Firefox on my Win7 machines.

The sign on process just sits after entering the PW on the 2nd screen. It never completes the sign on process.

TIA for any suggestions to resolve.

I am running Mac OS 10.8.5 and Firefox 44.0.2 Since Yahoo changed their sign on process to two screens I have been unable to sign on using Firefox on the MAC. I can get into these accounts using Safari or using Firefox on my Win7 machines. The sign on process just sits after entering the PW on the 2nd screen. It never completes the sign on process. TIA for any suggestions to resolve.

Chosen solution

hi, please try to clear the cache & cookies from yahoo.com and reload the page.

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Additional System Details

Installed Plug-ins

  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • Coupons Inc., Coupon Printing FireFox Plugin
  • DivX Web Player version 2.0.2.39
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Garmin Communicator Plug-in Version 4.0.2.6
  • Garmin Communicator Plug-in Version 4.1.0.0
  • Version 5.41.3.0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Office Live Update v1.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 20.0 r0
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:44.0) Gecko/20100101 Firefox/44.0

More Information

philipp
  • Top 25 Contributor
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5306 solutions 23424 answers

Chosen Solution

hi, please try to clear the cache & cookies from yahoo.com and reload the page.

hi, please try to [[Clear the cache - Delete temporary Internet files to fix common website issues|clear the cache]] & [[Delete cookies to remove the information websites have stored on your computer|cookies from yahoo.com]] and reload the page.