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Flash crashes every few minutes

Posted

On a new (2/12/16) ASUS laptop, from the time I installed Flash it crashes every time a video or ad or game is played. I've followed all of the steps Firefox recommends with no change. I've even removed Flash and then reinstalled with no change.

On a new (2/12/16) ASUS laptop, from the time I installed Flash it crashes every time a video or ad or game is played. I've followed all of the steps Firefox recommends with no change. I've even removed Flash and then reinstalled with no change.

Additional System Details

Installed Plug-ins

  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Picasa plugin
  • Shockwave Flash 20.0 r0
  • WildTangent Games App V2 Presence Detector

Application

  • Firefox 44.0.2
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
  • Support URL: https://support.mozilla.org/1/firefox/44.0.2/WINNT/en-US/

Extensions

  • Adblock Plus 2.7.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • LastPass 3.2.42 (support@lastpass.com)
  • Webroot Filtering Extension 1.2.0.30 (webrootsecure@webroot.com)
  • Webroot Password Manager 3.2.40 ({8ac62a8b-8b3f-43ba-9b1a-90c299b9dfda}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 965M
  • adapterDescription2:
  • adapterDeviceID: 0x1619
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 1ced1043
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 10.0.10586.0
  • driverDate: 8-7-2015
  • driverDate2:
  • driverVersion: 10.18.13.5384
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 965M Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: Yes
cor-el
  • Top 10 Contributor
  • Moderator
17777 solutions 160809 answers

Start Firefox in Safe Mode to check if one of the extensions (3-bar Menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: 3-bar Menu button/Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.


Do the crashes still occur with all plugins disabled?

You can check for issues caused by plugins.

  • set plugins to "Ask to Activate" on the about:addons page (3-bar Menu button/Tools > Add-ons > Plugins)
  • plugins are not affected by Firefox Safe Mode
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (3-bar Menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: 3-bar Menu button/Tools > Add-ons > Appearance *Do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ---- Do the crashes still occur with all plugins disabled? *https://support.mozilla.org/kb/Troubleshooting+plugins You can check for issues caused by plugins. *set plugins to "Ask to Activate" on the about:addons page (3-bar Menu button/Tools > Add-ons > Plugins) *plugins are not affected by Firefox Safe Mode

Question owner

I've accomplished all of the steps you suggest but Flash still crashes each time I start a game or a video ad starts. I've even filled out Adobe's bug report but from the comments I found there it seems Adobe doesn't really answer questions or acknowledge posters. Any other steps I can try?

I've accomplished all of the steps you suggest but Flash still crashes each time I start a game or a video ad starts. I've even filled out Adobe's bug report but from the comments I found there it seems Adobe doesn't really answer questions or acknowledge posters. Any other steps I can try?
cdgwyn 0 solutions 4 answers

This problem has been going on for months. I now have to use that crappy Google Chrome if I want to watch anything on Hulu. This did not used to be a problem. Firefox used to be the only browser that I needed to use. But with this Adobe crashing problem there is less and less that I can use it for. Please, please, please, fix the problem with Adobe Flash crashing or freezing everything. Firefox did not used to have this problem, so I know that it does not have to have this problem. So please fix it before I have to give up on you people.

This problem has been going on for months. I now have to use that crappy Google Chrome if I want to watch anything on Hulu. This did not used to be a problem. Firefox used to be the only browser that I needed to use. But with this Adobe crashing problem there is less and less that I can use it for. Please, please, please, fix the problem with Adobe Flash crashing or freezing everything. Firefox did not used to have this problem, so I know that it does not have to have this problem. So please fix it before I have to give up on you people.
FredMcD
  • Top 10 Contributor
4346 solutions 61114 answers

This is not a cure, but should let the web page load without crashing.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it

This is not a cure, but should let the web page load without crashing. '''[https://addons.mozilla.org/en-US/firefox/addon/flashblock/ Flash block]''' {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it
cdgwyn 0 solutions 4 answers

With Flash block I am still not able to watch most video, and it prohibits a lot of audio too. Stopping the annoying advertisements is good, but not being able to use the browser for stuff that I used to be able to use it for is not good. I just want it to work as well as it did a year ago....I do not think that is an unreasonable desire on my part. (As it is now, if Google Chrome was to add a searchbox - and why a google-provided browser does not have a search box is very puzzling - I would switch to it and forget all about the increasingly non-functional Firefox. This Adobe Flash problem has been going on for months, with no indication that anyone at Mozilla cares that their premier product is increasingly useless.)

With Flash block I am still not able to watch most video, and it prohibits a lot of audio too. Stopping the annoying advertisements is good, but not being able to use the browser for stuff that I used to be able to use it for is not good. I just want it to work as well as it did a year ago....I do not think that is an unreasonable desire on my part. (As it is now, if Google Chrome was to add a searchbox - and why a google-provided browser does not have a search box is very puzzling - I would switch to it and forget all about the increasingly non-functional Firefox. This Adobe Flash problem has been going on for months, with no indication that anyone at Mozilla cares that their premier product is increasingly useless.)
FredMcD
  • Top 10 Contributor
4346 solutions 61114 answers

With Flash Block, the clip will not play until you click the player.

With Flash Block, the clip will not play until you click the player.

Question owner

I've found that Firefox is the only browser that has this problem this severely. Sadly, I have to use Edge to play the games on PCH. The games play pretty well on Edge but it is a HUGE memory hog. I'd really love it if someone from Mozilla would just answer the simple question of when we can expect, if ever, Firefox to have these stupid issues fixed. As it stands, we seem to be having a little conversation between ourselves with no real way to fix anything.

I've found that Firefox is the only browser that has this problem this severely. Sadly, I have to use Edge to play the games on PCH. The games play pretty well on Edge but it is a HUGE memory hog. I'd really love it if someone from Mozilla would just answer the simple question of when we can expect, if ever, Firefox to have these stupid issues fixed. As it stands, we seem to be having a little conversation between ourselves with no real way to fix anything.

Question owner

I appreciate the suggestion by FredMcD but the problem is that games and videos won't play once I unblock Flash again. I need Flash to work. Or maybe Firefox can find a way to convince web sites to use HTML5 since that's stable, at least.

I appreciate the suggestion by FredMcD but the problem is that games and videos won't play once I unblock Flash again. I need Flash to work. Or maybe Firefox can find a way to convince web sites to use HTML5 since that's stable, at least.
FredMcD
  • Top 10 Contributor
4346 solutions 61114 answers

I've called the big guys to help you. Good luck.

Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.

I've called the big guys to help you. Good luck. '''[https://www.mozilla.org/en-US/plugincheck/ Use this link to check that your plugins are up-to-date.]''' If any are listed as unknown or research, do not worry about them.
cdgwyn 0 solutions 4 answers

I have made sure that the plug-ins are up-to-date several times. I have the latest version of Flash, and the latest version of Firefox, and crashes still happen. I have no understanding of why this problem has not been fixed. It is as if Adobe, Mozilla, Hulu, Pandora, and the other participants in this mess do not care at all about the quality of their products. This forum is the closest I have found to a way to complain about this problem....one would have thought there would be some way to contact someone with some actual decision-making authority who could provide a definitive answer as to when this problem - which did not used to exist - will be solved.

I have made sure that the plug-ins are up-to-date several times. I have the latest version of Flash, and the latest version of Firefox, and crashes still happen. I have no understanding of why this problem has not been fixed. It is as if Adobe, Mozilla, Hulu, Pandora, and the other participants in this mess do not care at all about the quality of their products. This forum is the closest I have found to a way to complain about this problem....one would have thought there would be some way to contact someone with some actual decision-making authority who could provide a definitive answer as to when this problem - which did not used to exist - will be solved.