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Firefox Account password reset email doesn't arrive for 20+ minutes, when it does, link is expired

Posted

I've now made two attempts to reset my Firefox Sync account password today. Both times, it took over twenty minutes for my reset email to arrive, and each time I've clicked on the 'Reset Password Now' link, I've received a page that says 'The link you clicked to reset your password is expired.' What needs to be done to resolve this?

I've now made two attempts to reset my Firefox Sync account password today. Both times, it took over twenty minutes for my reset email to arrive, and each time I've clicked on the 'Reset Password Now' link, I've received a page that says 'The link you clicked to reset your password is expired.' What needs to be done to resolve this?

Additional System Details

Installed Plug-ins

  • Provides information about the default web browser
  • Version 5.41.3.0
  • 5.1.30514.0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:44.0) Gecko/20100101 Firefox/44.0

More Information

FredMcD
  • Top 10 Contributor
4229 solutions 59020 answers

Any username/password issues should be posted here with password in the heading, https://support.mozilla.org/en-US/forums/contributors

Any username/password issues should be posted here with '''password''' in the heading, https://support.mozilla.org/en-US/forums/contributors
Wesley Branton
  • Top 10 Contributor
582 solutions 4953 answers

According to the team in charge of the sync service, the server is fully functional. From time to time, email requests may be backed up for various reasons. These issues are usually temporary.

Please try again at a later time. Sorry for any inconvenience.

According to the team in charge of the sync service, the server is fully functional. From time to time, email requests may be backed up for various reasons. These issues are usually temporary. Please try again at a later time. Sorry for any inconvenience.