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Yahoo's webpage locks up the Firefox 45.0b6

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Yahoo's webpage locks up the Firefox 45.0b6 every morning for about a minute. Freeze the whole GUI, nothing works until it releases. This has happened in the past, goes on for months until some update changes things, then it works fine for awhile, but usually something else stops working, a never ending cycle with something always broken.

Yahoo's webpage locks up the Firefox 45.0b6 every morning for about a minute. Freeze the whole GUI, nothing works until it releases. This has happened in the past, goes on for months until some update changes things, then it works fine for awhile, but usually something else stops working, a never ending cycle with something always broken.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.16
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • GEPlugin
  • Google Update
  • Next Generation Java Plug-in 11.73.2 for Mozilla browsers
  • np-mswmp
  • LastPass Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealDownloader Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealPlayer Download Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Shockwave Flash 20.0 r0
  • 5.1.41212.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Windstream Management Plug-in for Mozilla Browsers
  • Windstream Plug-in for Mozilla Browsers

Application

  • Firefox 45.0b6
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:45.0) Gecko/20100101 Firefox/45.0
  • Support URL: https://support.mozilla.org/1/firefox/45.0/WINNT/en-US/

Extensions

  • Adblock Edge 2.1.9.1-signed.1-let-fixed ({fe272bd1-5f76-4ea4-8501-a05d35d823fc})
  • Facebook™ Disconnect 0.1.3 (jid0-dBgF7UkIiOsWqvBng4hYu@jetpack)
  • Firefox Hello Beta 0.1 (loop@mozilla.org)
  • ghostery 5.4.11 (firefox@ghostery.com)
  • Google Redirects Fixer 2.1.0 (jid1-zUrvDCat3xoDSQ@jetpack)
  • LastPass 3.2.42 (support@lastpass.com)
  • Self-Destructing Cookies 0.4.9 (jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack)
  • Webmail Ad Blocker 4.29 (gmailnoads@mywebber.com)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Norton Identity Safe 2016.5.6.90 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Inactive)
  • RealDownloader 1.3.3 ({DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}) (Inactive)
  • Skype Click to Call 6.9.0.12585 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)
  • Windstream Extension 1.0 (mcciwbch@motive.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 6450
  • adapterDescription2:
  • adapterDeviceID: 0x6779
  • adapterDeviceID2:
  • adapterDrivers: aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 64501545
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.23845
  • driverDate: 4-19-2011
  • driverDate2:
  • driverVersion: 8.850.0.0
  • driverVersion2:
  • info: {u'AzureContentBackend': u'cairo', u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No; MFT_MESSAGE_SET_D3D_MANAGER failed with code C00D6D60
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6450 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
John99 971 solutions 13138 answers

The ordinary Firefox Release would be slightly more stable.

However as you say it goes on for months I suspect the problem is something with your setup, or maybe even with how you use Yahoo.

Is the issue only on Yahoo content that you need to login to use.

  • Do any other sites give problems ?
  • Are all sites including Yahoo ok on Internet Explorer ?
  • Do you get any error message ?
  • Please try clearing your cookies for the Yahoo site and clear the cache or at least use the Ctrl F5 keyboard shortcut to reload the site

Please See

  • Did clearing cookies and cache help ?

Please also try in Firefox's safemode, and if that does not help then in safemode with all plugins disabled. Your extensions could be interfering as you have script and ablockers and a cookie manager.

  • Does Yahoo work (not lock-up) when in safemode with all plugins disabled ?
The ordinary Firefox Release would be slightly more stable. However as you say it goes on for months I suspect the problem is something with your setup, or maybe even with how you use Yahoo. Is the issue only on Yahoo content that you need to login to use. * Do any other sites give problems ? * Are all sites including Yahoo ok on Internet Explorer ? * '''Do you get any error message ?''' * Please try clearing your cookies for the Yahoo site and clear the cache or at least use the Ctrl F5 keyboard shortcut to reload the site Please See * [[Delete cookies to remove the information websites have stored on your computer#w_delete-cookies-for-a-single-site]]'''_delete-cookies-for-a-single-site''' *[[Firefox can't load websites but other browsers can]] *[[Troubleshoot Firefox issues using Safe Mode]] * [[Disable or remove Add-ons]] * Did clearing cookies and cache help ? Please also try in Firefox's safemode, and if that does not help then in safemode with all plugins disabled. Your extensions could be interfering as you have script and ablockers and a cookie manager. * Does Yahoo work (not lock-up) when in safemode with all plugins disabled ?

Question owner

Thanks John for the quick reply, I'll try to answer what I can now and follow your suggestion to TS the issue further. My link to Yahoo is the sign-in page, so that's the first thing I do, the lock-up happens about 10 seconds afterwards when Yahoo's homepage is displayed, before I click on anything, although if I'm quick I can get mail to open before it locks. I have not seen this happen with any other site, (the music on the Pandora tab opened first always stops when the Yahoo lock happens) or any other browser IE or Chrome. No error messages on screen or in the Event Viewer. The lock-up only happens once in the morning after the computer is booted and first time into Yahoo. The cache/cookies is set to clear every shutdown. I will try the clear for Yahoo on next start up before logging in to see if that helps. It's just annoying and other than the minute hold up everything is working so bare with me if I don't spend a lot of time on reboots until I get more time to investigate. Thanks for the help.

Thanks John for the quick reply, I'll try to answer what I can now and follow your suggestion to TS the issue further. My link to Yahoo is the sign-in page, so that's the first thing I do, the lock-up happens about 10 seconds afterwards when Yahoo's homepage is displayed, before I click on anything, although if I'm quick I can get mail to open before it locks. I have not seen this happen with any other site, (the music on the Pandora tab opened first always stops when the Yahoo lock happens) or any other browser IE or Chrome. No error messages on screen or in the Event Viewer. The lock-up only happens once in the morning after the computer is booted and first time into Yahoo. The cache/cookies is set to clear every shutdown. I will try the clear for Yahoo on next start up before logging in to see if that helps. It's just annoying and other than the minute hold up everything is working so bare with me if I don't spend a lot of time on reboots until I get more time to investigate. Thanks for the help.
John99 971 solutions 13138 answers

Firefox 44 does have a known bug. Whether it also affects Fx 45.0b I am not sure. If it does affect you it will be another complication.

It has odd effects. It is due to problems on shutdown (which may go un-noticed) then does odd things on restarting. It only affects users where some sort of sanitise happens on close down, e.g. clearing History.

That may be a red herring here ! I am making the comment just in case it needs considering once more likely causes are ruled out.

Firefox 44 does have a known bug. Whether it also affects Fx 45.0b I am not sure. If it does affect you it will be another complication. It has odd effects. It is due to problems on shutdown (which may go un-noticed) then does odd things on restarting. It only affects users where some sort of sanitise happens on close down, e.g. clearing History. That may be a red herring here ! I am making the comment just in case it needs considering once more likely causes are ruled out.

Modified by John99