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Unable to pull up Firefox

  • 3 replies
  • 2 have this problem
  • Last reply by FredMcD

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Suddenly, I can not pull up Firefox. it is version 45.0. I was on the day before yesterday, and I was scanning through the support pages because I want to block the thing that stops Firefox from going to another page, but I never figured it out. Probably did something by mistake. Message: "Firefox is not responding" - blank browser screen. When I follow "We've made some educated guesses about your current browser and operating system" on the support page it brings up blank fields.

I did try to download a newer version a couple of weeks ago, but the download did not go through. I am able to pull up Safari, but I prefer Firefox. Running Mac OS 10.10.5.

Is there a phone number for Mozilla support? Looked and could not find it. Thankyou.

All Replies (3)

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Try to do a full install; Download Firefox For All languages And Systems {web link}

If there is still a problem; Start Firefox in Safe Mode {web Link} by holding down the <Shift>
key, and then starting Firefox. Is the problem still there?

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Thanks, FredMcD but that did not fix it. One thing I noticed on the Mozilla site - you no longer support Mac OS 10.10.5 - is that correct? That is what I am running now. Is that the problem?

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That I don't know. I've called the big guys to help you. Good luck.