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Unable to pull up Firefox

Posted

Suddenly, I can not pull up Firefox. it is version 45.0. I was on the day before yesterday, and I was scanning through the support pages because I want to block the thing that stops Firefox from going to another page, but I never figured it out. Probably did something by mistake. Message: "Firefox is not responding" - blank browser screen. When I follow "We've made some educated guesses about your current browser and operating system" on the support page it brings up blank fields.

I did try to download a newer version a couple of weeks ago, but the download did not go through. I am able to pull up Safari, but I prefer Firefox. Running Mac OS 10.10.5.

Is there a phone number for Mozilla support? Looked and could not find it. Thankyou.

Suddenly, I can not pull up Firefox. it is version 45.0. I was on the day before yesterday, and I was scanning through the support pages because I want to block the thing that stops Firefox from going to another page, but I never figured it out. Probably did something by mistake. Message: "Firefox is not responding" - blank browser screen. When I follow "We've made some educated guesses about your current browser and operating system" on the support page it brings up blank fields. I did try to download a newer version a couple of weeks ago, but the download did not go through. I am able to pull up Safari, but I prefer Firefox. Running Mac OS 10.10.5. Is there a phone number for Mozilla support? Looked and could not find it. Thankyou.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/601.4.4 (KHTML, like Gecko) Version/9.0.3 Safari/601.4.4

More Information

FredMcD
  • Top 10 Contributor
4248 solutions 59420 answers

Try to do a full install; Download Firefox For All languages And Systems {web link}


If there is still a problem; Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

Try to do a full install; '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link} ---------- If there is still a problem; Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there?

Question owner

Thanks, FredMcD but that did not fix it. One thing I noticed on the Mozilla site - you no longer support Mac OS 10.10.5 - is that correct? That is what I am running now. Is that the problem?

Thanks, FredMcD but that did not fix it. One thing I noticed on the Mozilla site - you no longer support Mac OS 10.10.5 - is that correct? That is what I am running now. Is that the problem?
FredMcD
  • Top 10 Contributor
4248 solutions 59420 answers

That I don't know. I've called the big guys to help you. Good luck.

That I don't know. I've called the big guys to help you. Good luck.