Recent answers to TB suddenly stopped sending/receiving emails. Was working fine. After deleting passwords, TB does not ask for pwd to send/receive. Get msg cmd stalls.https://support.mozilla.org/en-US/questions/11104432016-02-18T23:44:29-08:00Eureka! The Windows 7 firewall is blocking TB. For a gross test I disabled it completely and prest2016-02-18T23:44:29-08:00bobperkinshttps://support.mozilla.org/en-US/questions/1110443#answer-846145<p>Eureka! The Windows 7 firewall is blocking TB. For a gross test I disabled it completely and presto chango, now TB send/get works. I'll need to study up on the firewall and find out how to properly use it. Thanks to my ISP, <a href="http://Earthllink.net" rel="nofollow">Earthllink.net</a>, support people for pointing me in that direction. And thanks to y'all for your ideas!
</p>First of all, talked at length to the ISP. After much poking around they believe the problem is a f2016-02-18T23:27:18-08:00bobperkinshttps://support.mozilla.org/en-US/questions/1110443#answer-846139<p>First of all, talked at length to the ISP. After much poking around they believe the problem is a firewall issue. Checking that is my next step.
</p><p>Second, here's the troubleshooting info:
</p><pre> Application Basics
</pre>
<pre> Name: Thunderbird
Version: 38.6.0
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.6.0
Profile Folder: Show Folder
</pre>
<p>(Local drive)
Application Build ID: 20160211132445
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Memory Use: about:memory
</p><p>Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
</p><p>account2:
INCOMING: account2, , (pop3) <a href="http://pop.earthlink.net:110" rel="nofollow">pop.earthlink.net:110</a>, plain, passwordCleartext
OUTGOING: <a href="http://smtpauth.earthlink.net:587" rel="nofollow">smtpauth.earthlink.net:587</a>, plain, passwordCleartext, true
</p><p>account3:
INCOMING: account3, , (pop3) <a href="http://pop.earthlink.net:110" rel="nofollow">pop.earthlink.net:110</a>, plain, passwordCleartext
OUTGOING: <a href="http://smtpauth.earthlink.net:587" rel="nofollow">smtpauth.earthlink.net:587</a>, plain, passwordCleartext, true
</p><p>account4:
INCOMING: account4, , (pop3) <a href="http://pop.earthlink.net:110" rel="nofollow">pop.earthlink.net:110</a>, plain, passwordCleartext
OUTGOING: <a href="http://smtpauth.earthlink.net:587" rel="nofollow">smtpauth.earthlink.net:587</a>, plain, passwordCleartext, true
</p><p>account5:
INCOMING: account5, , (pop3) <a href="http://pop.earthlink.net:110" rel="nofollow">pop.earthlink.net:110</a>, plain, passwordCleartext
OUTGOING: <a href="http://smtpauth.earthlink.net:587" rel="nofollow">smtpauth.earthlink.net:587</a>, plain, passwordCleartext, true
</p><p>Crash Reports
<a href="http://crash-stats.mozilla.com/report/index/bp-0348bdc2-a7ff-46c4-b7b9-900ca2140803" rel="nofollow">http://crash-stats.mozilla.com/report/index/bp-0348bdc2-a7ff-46c4-b7b9-900ca2140803</a> (8/3/2014)
</p><p>Extensions
ImportExportTools, 3.2.4.1, false, {3ed8cc52-86fc-4613-9026-c1ef969da4c3}
Lightning, 4.0.6, false, {e2fda1a4-762b-4020-b5ad-a41df1933103}
</p><pre> TBTracer, 0.8.5, false, TBTracer@derdoc.info
</pre>
<pre> Important Modified Preferences
</pre>
<pre> Name: Value
</pre>
<pre> accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
extensions.lastAppVersion: 38.6.0
font.internaluseonly.changed: false
font.name.monospace.el: Consolas
<a href="http://font.name.monospace.tr" rel="nofollow">font.name.monospace.tr</a>: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
<a href="http://font.name.sans-serif.tr" rel="nofollow">font.name.sans-serif.tr</a>: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
<a href="http://font.name.serif.tr" rel="nofollow">font.name.serif.tr</a>: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
<a href="http://font.size.fixed.tr" rel="nofollow">font.size.fixed.tr</a>: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
<a href="http://font.size.variable.tr" rel="nofollow">font.size.variable.tr</a>: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
gfx.blacklist.direct2d: 3
gfx.blacklist.direct3d11angle: 3
gfx.blacklist.dxva: 3
gfx.blacklist.layers.direct3d10: 3
gfx.blacklist.layers.direct3d10-1: 3
gfx.blacklist.layers.direct3d11: 3
gfx.blacklist.layers.direct3d9: 3
gfx.blacklist.layers.opengl: 3
gfx.blacklist.stagefright: 3
gfx.blacklist.webgl.angle: 3
gfx.blacklist.webgl.msaa: 3
gfx.blacklist.webgl.opengl: 3
gfx.direct3d.last_used_feature_level_idx: 1
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
<a href="http://mailnews.database.global.datastore.id" rel="nofollow">mailnews.database.global.datastore.id</a>: fd6cd457-9be4-4da5-80b9-d5e60780427
mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":falseā¦
network.cookie.cookieBehavior: 1
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1455506161
places.history.expiration.transient_current_max_pages: 103155
plugin.importedState: true
print.print_printer: \\BPERKINS\Canon MP470 series Printer
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_bgcolor: true
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_bgimages: true
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_command:
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_downloadfonts: false
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_edge_bottom: 0
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_edge_left: 0
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_edge_right: 0
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_edge_top: 0
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_evenpages: true
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_footercenter:
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_footerleft: &amp;PT
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_footerright: &amp;D
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_headercenter:
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_headerleft: &amp;T
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_headerright: &amp;U
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_in_color: true
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_margin_bottom: 0.5
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_margin_left: 0.5
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_margin_right: 0.5
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_margin_top: 0.5
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_oddpages: true
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_orientation: 0
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_pagedelay: 500
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_paper_data: 1
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_paper_height: 11.00
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_paper_size: 0
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_paper_size_type: 0
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_paper_size_unit: 0
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_paper_width: 8.50
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_reversed: false
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_scaling: 0.50
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_shrink_to_fit: true
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_to_file: false
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_unwriteable_margin_bottom: 0
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_unwriteable_margin_left: 0
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_unwriteable_margin_right: 0
print.printer_\\BPERKINS\Canon_MP470_series_Printer.print_unwriteable_margin_top: 0
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_bgcolor: false
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_bgimages: false
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_colorspace:
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_command:
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_downloadfonts: false
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_duplex: -1574483314
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_edge_bottom: 0
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_edge_left: 0
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_edge_right: 0
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_edge_top: 0
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_evenpages: true
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_footercenter:
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_footerleft: &amp;PT
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_footerright: &amp;D
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_headercenter:
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_headerleft: &amp;T
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_headerright: &amp;U
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_in_color: true
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_margin_bottom: 0.5
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_margin_left: 0.5
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_margin_right: 0.5
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_margin_top: 0.5
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_oddpages: true
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_orientation: 0
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_page_delay: 50
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_paper_data: 1
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_paper_height: 11.00
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_paper_name:
print.printer_\\d3ng9nf1\Canon_MP470_series_Printer.print_paper_size_type: 0
</pre>Please add the troubleshooting information to your post
To find the Troubleshooting information:
O2016-02-18T13:07:40-08:00MattAuSupporthttps://support.mozilla.org/en-US/questions/1110443#answer-846018<p>Please add the troubleshooting information to your post
To find the Troubleshooting information:
</p>
<ul><li> Open Help (or click on three-line-icon and select Help)
</li><li> Choose Troubleshooting Information
</li><li> Use the button Copy to clipboard to select all. Do not check box "Include account names"!
</li><li> Paste this in your post.
</li></ul>I think that's very sensible advise. Did both of them and the problem still exists. Add-ons disabl2016-02-18T11:27:05-08:00bobperkinshttps://support.mozilla.org/en-US/questions/1110443#answer-846004<p>I think that's very sensible advise. Did both of them and the problem still exists. Add-ons disabled and safe mode made no difference.
</p><p>Forgot to say that I tried to add an account for an email addr that is not in TB currently. TB appeared to set it up correctly. But got the same result.
</p><p>Other ideas are much appreciated.
</p><p>Meanwhile
1. I will try to get my ISP support to see what they get when I try to send or get messages. Also ask them if there's anything they might be doing to prevent the password request appearing in TB when I try to send/get messages. Maybe they detect I have an infected email system or something.
</p><p>2. Running a full virus scan right now with MS Security Essentials.
</p><p>3. Another test is to get another email program on this machine, add one of my email addresses and see if I can send/get with that.
</p><p>4.&nbsp;???
............
LAST RESORT? Export all accounts and associated folders, uninstall TB, then reinstall and import the previously exported email data.
</p>To diagnose problems with Thunderbird, try the following:
Restart Thunderbird with add-ons disabled2016-02-17T20:11:08-08:00MattAuSupporthttps://support.mozilla.org/en-US/questions/1110443#answer-845642<p>To diagnose problems with Thunderbird, try the following:
</p>
<ul><li>Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
</li><li>Restart the operating system in <strong><a href="http://en.wikipedia.org/wiki/Safe_mode" rel="nofollow">safe mode with Networking</a></strong>. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: <a href="http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode" rel="nofollow">Windows 8</a>, <a href="http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7" rel="nofollow">Windows 7</a>, <a href="http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-vista" rel="nofollow">Windows Vista</a>, <a href="http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true" rel="nofollow">Windows XP</a>, <a href="http://support.apple.com/kb/ht1564" rel="nofollow">OSX</a>
</li></ul>
<dl><dt> If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
</dt></dl>