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How can I determine what is causing crashes

  • 2 replies
  • 2 have this problem
  • Last reply by cor-el

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Firefox keeps crashing for no apparent reason. How can I determine what these crash reports are saying?

bp-847c8515-4a4e-4a49-a612-af5fd2160218 18/02/2016 2:01 PM bp-b0106c43-8a9e-401d-8452-3c5652160217 18/02/2016 7:22 AM 79bc717c-a003-4c5d-9f32-9f665b1424b6 16/02/2016 8:57 PM bp-c1b4107d-b0dd-4e43-81f7-0b59d2160213 14/02/2016 8:33 AM bp-349c4eee-b99f-4885-8926-6ceff2160212 12/02/2016 9:51 PM bp-047f978d-e410-41f2-8290-cd2c82160210 10/02/2016 5:05 PM bp-28626c52-db3f-4217-be4a-46d852160210 10/02/2016 4:32 PM bp-716247b6-8fab-462e-80d6-3b91c2160210 10/02/2016 2:12 PM bp-5fbb11a3-9906-492d-b0e7-076252160210 10/02/2016 1:23 PM bp-ad1d59cb-002f-446f-bae6-11d452160210 10/02/2016 12:33 PM

Modified by cor-el

All Replies (2)

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Signature OOM | small

Attention Sumo's there are 40 related bug reports

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

IPSEng32.dll = Symantec Intrusion Detection

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

  • disable hardware acceleration in the Flash plugin See also:

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You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.