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How do I turn off the home page check? It is causing lockups.

Posted

Every time I create a new tab, this feature asks the same question. This is apparently causing Firefox to lock up when it is restarted with multiple tabs open. This continuous notification of home page change when it hasn't changed for weeks is a nuisance, but the lockup sometimes takes numerous task cancellations and restarts to resolve since the restart checklist does not always appear and Firefox opens on a locked screen. If I restart only one tab in the session, the home-page check appears and I can continue normally and go to history to restore the tabs I was working on

Every time I create a new tab, this feature asks the same question. This is apparently causing Firefox to lock up when it is restarted with multiple tabs open. This continuous notification of home page change when it hasn't changed for weeks is a nuisance, but the lockup sometimes takes numerous task cancellations and restarts to resolve since the restart checklist does not always appear and Firefox opens on a locked screen. If I restart only one tab in the session, the home-page check appears and I can continue normally and go to history to restore the tabs I was working on

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 11.66.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • WildTangent Games App V2 Presence Detector
  • Mindspark Toolbar Platform Plugin Stub for 32-bit Windows
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:32.0) Gecko/20100101 Firefox/32.0

More Information

philipp
  • Top 25 Contributor
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5320 solutions 23501 answers

hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

hello, could you go to the firefox ''menu ≡ > help ? > troubleshooting information'', copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

Question owner

I'm not on that device at this time. All I want to do is get rid of the stupid repeat question.. Apparently it is testing the variables but not synching them

I'm not on that device at this time. All I want to do is get rid of the stupid repeat question.. Apparently it is testing the variables but not synching them
philipp
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  • Moderator
5320 solutions 23501 answers

as this is not a feature or check that is built into firefox, it is likely caused by something external (maybe adware/malware). that's why we'd need more information about the state of firefox on the affected machine first...

as this is not a feature or check that is built into firefox, it is likely caused by something external (maybe adware/malware). that's why we'd need more information about the state of firefox on the affected machine first...

Question owner

Happened again. Could not get to "hello, could you go to the firefox menu ≡ > help ? > troubleshooting information," Screen is looked out.

Started a new firefox session and clicked and all I see is: (See attached)

Where is the > help ? > troubleshooting information????????????????

Happened again. Could not get to "hello, could you go to the firefox menu ≡ > help ? > troubleshooting information," Screen is looked out. Started a new firefox session and clicked and all I see is: (See attached) Where is the > help ? > troubleshooting information????????????????

Question owner

No weird behavior in the newest version and no apparent check for home page change.

No weird behavior in the newest version and no apparent check for home page change.
philipp
  • Top 25 Contributor
  • Moderator
5320 solutions 23501 answers

the help menu is hiding under the (?) button in the bottom right of the firefox dropdown menu...

the help menu is hiding under the (?) button in the bottom right of the firefox dropdown menu...
the-edmeister
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  • Moderator
5411 solutions 40287 answers

The new Tab page has nothing to do with the default homepage in Firefox. You have something installed in Firefox that changed the new Tan page to your homepage; or you're mis-stating what's happening.

Or as phillip mentioned, you picked up a dose of Malware / Adware.


Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

The new Tab page has nothing to do with the default homepage in Firefox. You have something installed in Firefox that changed the new Tan page to your homepage; or you're mis-stating what's happening. Or as phillip mentioned, you picked up a dose of Malware / Adware. ------------------------- Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller] * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page]) * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus [http://www.microsoft.com/security/pc-security/windows8.aspx#antivirus built-in] already. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!

Question owner

Running Windows 10 w/Norton 360

Opened Firefox and low and behold home page had changed to ASK, with no notification of change. Changed search and home page back to BING and now the stupid message pops up with each window that is opened. Took a power hit yesterday and when the Firefox restore brought back the session, it hung up again. Killed Firefox and restarted until the restore quit coming back automatically and offered the restore menu,

Restored only one previous task and ti started with the homepage check

Is that malware or poor variable handling by Mindspring (the apparent creator of the homepage check),

Brought up Firefox today. Homepage is correct and message does not appear when new windows are opened.........YET

Brought up

Running Windows 10 w/Norton 360 Opened Firefox and low and behold home page had changed to ASK, with no notification of change. Changed search and home page back to BING and now the stupid message pops up with each window that is opened. Took a power hit yesterday and when the Firefox restore brought back the session, it hung up again. Killed Firefox and restarted until the restore quit coming back automatically and offered the restore menu, Restored only one previous task and ti started with the homepage check Is that malware or poor variable handling by Mindspring (the apparent creator of the homepage check), Brought up Firefox today. Homepage is correct and message does not appear when new windows are opened.........YET Brought up
jscher2000
  • Top 10 Contributor
8785 solutions 71847 answers

Try disabling ALL nonessential or unrecognized extensions on the Add-ons page. Either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then cast a critical eye over the list on the right. Bear in mind that no extensions are included with Firefox when you install it, these are all optional. Disable or remove anything you didn't intentionally install or which does not serve a current need.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Hopefully that will help you regain control.

Try disabling ALL nonessential or unrecognized extensions on the Add-ons page. Either: * Ctrl+Shift+a * "3-bar" menu button (or Tools menu) > Add-ons In the left column, click Extensions. Then cast a critical eye over the list on the right. Bear in mind that no extensions are included with Firefox when you install it, these are all optional. Disable or remove anything you didn't intentionally install or which does not serve a current need. Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step. Hopefully that will help you regain control.
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40287 answers

dleuty said

Is that malware or poor variable handling by Mindspring (the apparent creator of the homepage check),

Well known purveyor of Malware!

http://www.myce.com/news/ask-conduit-and-mindspring-most-deleted-toolbars-76652/ And since "toolbars" are so noticeable once installed, those nefarious companies have shifted tactics away from "toolbars" and are just fiddling with the users browser settings.

And the real sad thing is that Oracle Java and Adobe Flash have garbage like that as a pre-selected "option" for inclusion with the download of Java and Flash plugin applications for Firefox.

The new "signing" feature for Firefox add-ons should be catching that, but too many users may have disabled that feature due to other add-ons that they want to use not have been signed yet, and thus being disabled or not be allowed to be installed. And sadly the largest and best know security companies out there have been the most resistant to the new "signing" feature in Firefox; "they" are causing Firefox users to want to "override signing" to get their virtually worthless Firefox add-ons to be allowed to be enabled in Firefox 41+ versions.

But that wouldn't have helped you with that old Firefox 32 version you initially posted here with. Hard to save a user from their own actions, or lack thereof.


Bottom line is that you have Malware on that PC and need to get rid of it!

Your choice - fix it or continue talking about it!

See this Support KB article for help in getting rid of it: How do I get rid of Malware?

''dleuty [[#answer-850117|said]]'' <blockquote> Is that malware or poor variable handling by '''Mindspring''' (the apparent creator of the homepage check), </blockquote> Well known purveyor of Malware! http://www.myce.com/news/ask-conduit-and-mindspring-most-deleted-toolbars-76652/ And since "toolbars" are so noticeable once installed, those nefarious companies have shifted tactics away from "toolbars" and are just fiddling with the users browser settings. And the real sad thing is that Oracle Java and Adobe Flash have garbage like that as a pre-selected "option" for inclusion with the download of Java and Flash plugin applications for Firefox. The new "signing" feature for Firefox add-ons ''should'' be catching that, but too many users may have disabled that feature due to other add-ons that they want to use not have been signed yet, and thus being disabled or not be allowed to be installed. And sadly the largest and best know security companies out there have been the most resistant to the new "signing" feature in Firefox; "they" are causing Firefox users to want to "override signing" to get their virtually worthless Firefox add-ons to be allowed to be enabled in Firefox 41+ versions. But that wouldn't have helped you with that old Firefox 32 version you initially posted here with. ''Hard to save a user from their own actions, or lack thereof.'' --------------------------- Bottom line is that you have Malware on that PC and need to get rid of it! Your choice - fix it or continue talking about it! See this Support KB article for help in getting rid of it: [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware#w_how-do-i-get-rid-of-malware How do I get rid of Malware?]