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can't remove and re-install add-ons that firefox disabled

Posted

REALLY? There should be support from mozilla/firefox directly. I'm not a computer expert. This is taking up too much of my time. Instructions say to click on the "remove" button, which doesn't exist. The other option says warranty could be removed. I need Logitech. Thanks.

REALLY? There should be support from mozilla/firefox directly. I'm not a computer expert. This is taking up too much of my time. Instructions say to click on the "remove" button, which doesn't exist. The other option says warranty could be removed. I need Logitech. Thanks.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • Citrix Online App Detector Plugin
  • Coupons, Inc. Coupon Printer 5.0.2.0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • Shockwave Flash 20.0 r0
  • 5.1.41212.0
  • NPWLPG

Application

  • Firefox 44.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
  • Support URL: https://support.mozilla.org/1/firefox/44.0/WINNT/en-US/

Extensions

  • Disable Ads 0.1.0 (@com.virtualjame.disableads)
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF}) (Inactive)
  • Norton Identity Safe 2016.5.6.90 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Inactive)
  • Norton Safe Web Lite Toolbar 1.2.0 ({203FB6B2-2E1E-4474-863B-4C483ECCE78E}) (Inactive)
  • WeatherBlink 2.73.1.800 (gcffxtbr@WeatherBlink.com) (Inactive)
  • Yahoo! Toolbar 3.2.11.20150226051211 ({635abd67-4fe9-1b23-4f01-e679fa7484c1}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0046
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 035a1025
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 11-26-2012
  • driverDate2:
  • driverVersion: 8.15.10.2900
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_0 ps_4_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
the-edmeister
  • Top 25 Contributor
  • Moderator
5406 solutions 40236 answers

http://support.logitech.com/en_us/software/setpoint

Try updating to SetPoint 6.67.83 - you now have Logitech SetPoint 6.5, per your More System Details.

Overall, support for add-ons such as that is supposed to be provided by the developer of that add-on. This forum provides support for Firefox and most of us do what we can to help out with end user add-on support.

http://support.logitech.com/en_us/software/setpoint Try updating to SetPoint 6.67.83 - you now have Logitech SetPoint 6.5, per your ''More System Details''. Overall, support for add-ons such as that is supposed to be provided by the developer of that add-on. This forum provides support for Firefox and most of us do what we can to help out with end user add-on support.