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mozilla won't open- crashes

Posted

mozilla has been working for years on this computer yesterday i got a message from my godaddy acct that java script is disabled and it cant open. It was enabled. I uninstalled and reinstalled Java and mozilla several times trying to fix the problem. no help.

today mozilla will not open- crashes before opening. I have uninstall and reinstalled, restarted computer multiple times. Did a clean install, created a new profile (firefox did open one time after a restart- with new profile, but then crashed again)

i can not get into safe mode.

please help


mozilla has been working for years on this computer yesterday i got a message from my godaddy acct that java script is disabled and it cant open. It was enabled. I uninstalled and reinstalled Java and mozilla several times trying to fix the problem. no help. today mozilla will not open- crashes before opening. I have uninstall and reinstalled, restarted computer multiple times. Did a clean install, created a new profile (firefox did open one time after a restart- with new profile, but then crashed again) i can not get into safe mode. please help

Additional System Details

Installed Plug-ins

  • Enables Widevine licenses for playback of HTML audio/video content. (version: 1.4.8.866)
  • Shockwave Flash 20.0 r0
  • Portable Document Format

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/48.0.2564.103 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4254 solutions 59582 answers

Helpful Reply

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

Helpful Reply

I can not open a page to get to address bar, but this is the details from the crash report:



AvailablePageFile: 1596076032

AvailablePhysicalMemory: 912728064

AvailableVirtualMemory: 4024737792

BIOS_Manufacturer: LENOVO

BlockedDllList:

BreakpadReserveAddress: 68616192

BreakpadReserveSize: 67108864

BuildID: 20160123151951

CrashTime: 1454761757

Email: xxxxxxxx@xxxxxxx.xxx

FramePoisonBase: 00000000f0de0000

FramePoisonSize: 65536

InstallTime: 1454632864

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}

ProductName: Firefox

ReleaseChannel: release

SafeMode: 0

SecondsSinceLastCrash: 67768

StartupTime: 1454761728

SystemMemoryUsePercentage: 78

Throttleable: 1

TotalPageFile: 5084504064

TotalPhysicalMemory: 4212088832

TotalVirtualMemory: 4294836224

URL:

User32BeforeBlocklist: 1

Vendor: Mozilla

Version: 44.0


Here are the crash reports: this is the first one when opened up: Crash ID: bp-4fe9e7e7-ef3b-4941-a997-6d9c82160205 Crash ID: bp-a3593e00-8e88-4c27-b3ad-b5f752160205 Crash ID: bp-455873da-2a98-47b7-84b3-7ed472160205 Crash ID: bp-87f7dbda-4162-4e1c-b0c4-c6def2160205 Crash ID: bp-8f48d1bd-5893-4774-900f-4ae762160205 Crash ID: bp-42c54639-7ca6-4afe-bb5d-4ffb42160205 Crash ID: bp-04583720-0ba6-432f-958a-878f62160205

I can not open a page to get to address bar, but this is the details from the crash report: AvailablePageFile: 1596076032 AvailablePhysicalMemory: 912728064 AvailableVirtualMemory: 4024737792 BIOS_Manufacturer: LENOVO BlockedDllList: BreakpadReserveAddress: 68616192 BreakpadReserveSize: 67108864 BuildID: 20160123151951 CrashTime: 1454761757 Email: xxxxxxxx@xxxxxxx.xxx FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1454632864 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 67768 StartupTime: 1454761728 SystemMemoryUsePercentage: 78 Throttleable: 1 TotalPageFile: 5084504064 TotalPhysicalMemory: 4212088832 TotalVirtualMemory: 4294836224 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 44.0 Here are the crash reports: this is the first one when opened up: Crash ID: bp-4fe9e7e7-ef3b-4941-a997-6d9c82160205 Crash ID: bp-a3593e00-8e88-4c27-b3ad-b5f752160205 Crash ID: bp-455873da-2a98-47b7-84b3-7ed472160205 Crash ID: bp-87f7dbda-4162-4e1c-b0c4-c6def2160205 Crash ID: bp-8f48d1bd-5893-4774-900f-4ae762160205 Crash ID: bp-42c54639-7ca6-4afe-bb5d-4ffb42160205 Crash ID: bp-04583720-0ba6-432f-958a-878f62160205

Modified by cor-el

FredMcD
  • Top 10 Contributor
4254 solutions 59582 answers

Product Firefox Version 44.0 Build ID 20160123151951 Release Channel release OS Windows NT OS Version 6.3.9600

bp-a3593e00-8e88-4c27-b3ad-b5f752160205 bp-455873da-2a98-47b7-84b3-7ed472160205

Signature RtlpLowFragHeapAllocFromContext | RtlAllocateHeap . . . . .

WRusr.dll = Webroot SecureAnywhere ++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Windows NT OS Version 6.3.9600

bp-4fe9e7e7-ef3b-4941-a997-6d9c82160205

Signature RtlpIsDosDeviceName_Ustr | RtlGetFullPathName_Ustr

WRusr.dll = Webroot SecureAnywhere


Disable / update Webroot SecureAnywhere

Product Firefox Version 44.0 Build ID 20160123151951 Release Channel release OS Windows NT OS Version 6.3.9600 bp-a3593e00-8e88-4c27-b3ad-b5f752160205 bp-455873da-2a98-47b7-84b3-7ed472160205 Signature RtlpLowFragHeapAllocFromContext | RtlAllocateHeap . . . . . WRusr.dll = Webroot SecureAnywhere ++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Windows NT OS Version 6.3.9600 bp-4fe9e7e7-ef3b-4941-a997-6d9c82160205 Signature RtlpIsDosDeviceName_Ustr | RtlGetFullPathName_Ustr WRusr.dll = Webroot SecureAnywhere ----------- Disable / update Webroot SecureAnywhere

Question owner

I don't understand your instructions- do you want me to update webroot?

I looked at it... I can't find a button with my account to manually do this. It is set to automacially update.

Please advise.

thank you

I don't understand your instructions- do you want me to update webroot? I looked at it... I can't find a button with my account to manually do this. It is set to automacially update. Please advise. thank you

Question owner

I UNINSTALLED AND REINSTALLED WEBROOT

SAME PROBLEM

I UNINSTALLED AND REINSTALLED WEBROOT SAME PROBLEM
FredMcD
  • Top 10 Contributor
4254 solutions 59582 answers

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.

Question owner

I am still waiting for help. The problem has not changed.

thank you

I am still waiting for help. The problem has not changed. thank you
FredMcD
  • Top 10 Contributor
4254 solutions 59582 answers

I sent another call. Sorry for the delay.

I sent another call. Sorry for the delay.