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No pages loading in spite of clearing cookies & cache, restoring factory settings, and uninstalling/reainstalling.

Posted

After the most recent version 44 update, I am no longer able to load any websites under most circumstances. The VAST majority of sites fail to load at all (showing "Looking up www.________.com"); while some sites will occasionally load partially but fail to load completely (Deviantart sometimes loads the page theme, but no pictures show up and most links don't work, and it also gets stuck on loading specific portions of the site, such as "dapxl.com").

This has been a problem since the update, but it wasn't beforehand. I have tried clearing the cache and cookies, restoring factory settings, disabling all addons, uninstalling and reinstalling, setting all settings to default, checking to make sure the theme is default, and more, and nothing has worked.

I've found that it will only load websites if I start it in Firefox Safe Mode. It also works if I then click in the same menu and reenable add-ons and restart from safe mode, but only for the following session. If I close Firefox normally and reopen it, it no longer works again.

After the most recent version 44 update, I am no longer able to load any websites under most circumstances. The VAST majority of sites fail to load at all (showing "Looking up www.________.com"); while some sites will occasionally load partially but fail to load completely (Deviantart sometimes loads the page theme, but no pictures show up and most links don't work, and it also gets stuck on loading specific portions of the site, such as "dapxl.com"). This has been a problem since the update, but it wasn't beforehand. I have tried clearing the cache and cookies, restoring factory settings, disabling all addons, uninstalling and reinstalling, setting all settings to default, checking to make sure the theme is default, and more, and nothing has worked. I've found that it will only load websites if I start it in Firefox Safe Mode. It also works if I then click in the same menu and reenable add-ons and restart from safe mode, but only for the following session. If I close Firefox normally and reopen it, it no longer works again.

Chosen solution

The problem seems to have resolved randomly without me doing anything noticeable, before I had a chance to attempt computer safe mode. Literally the only unusual thing I did was unplug and replug in my Plantronics GameCom 780 headset, but I have no idea why that might even possibly conflict with Firefox. Otherwise, it's possible there may have been a small patch released somewhere that I didn't notice.

Thanks for the help, at least!

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Additional System Details

Installed Plug-ins

Tested with no plugins.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.2; .NET4.0C; .NET CLR 1.1.4322; .NET4.0E; GWX:RESERVED; Crossrider130; rv:11.0) like Gecko

More Information

FredMcD
  • Top 10 Contributor
4269 solutions 59875 answers

Type about:addons<enter> in the address bar to open the Add-ons Manager. Hot key; <Control>(Mac=<Command>) <Shift> A)

On the left side of the page, select Appearance. Then select Default.


Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Type '''about:addons'''<enter> in the address bar to open the '''Add-ons Manager.''' Hot key; '''<Control>''(Mac=<Command>)'' <Shift> A)''' On the left side of the page, select '''Appearance.''' Then select '''Default.''' ---------- Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems?

Question owner

Appearance was already set to default, and hardware acceleration was already off, unfortunately.

Thanks for the prompt response, though.

Appearance was already set to default, and hardware acceleration was already off, unfortunately. Thanks for the prompt response, though.
FredMcD
  • Top 10 Contributor
4269 solutions 59875 answers

As a test, disable your protection programs.

As a test, disable your protection programs.

Question owner

FredMcD said

As a test, disable your protection programs.

Unfortunately, there was no effect.

However, by toying around, I've discovered that everything runs perfectly fine for a single session if I go into Firefox Safe Mode, but then manually select "Restart with Add-ons Enabled" from Firefox safe mode. Any add-on can be automatically enabled and yet Firefox will still work during that session, so I don't believe it's an add-on problem. If I close that session and reopen Firefox after that, however, it no longer works again (continues doing the same thing as the original complaint) unless I follow the exact same procedure.

''FredMcD [[#answer-838644|said]]'' <blockquote> As a test, disable your protection programs. </blockquote> Unfortunately, there was no effect. However, by toying around, I've discovered that everything runs perfectly fine for a single session if I go into Firefox Safe Mode, but then manually select "Restart with Add-ons Enabled" from Firefox safe mode. Any add-on can be automatically enabled and yet Firefox will still work during that session, so I don't believe it's an add-on problem. If I close that session and reopen Firefox after that, however, it no longer works again (continues doing the same thing as the original complaint) unless I follow the exact same procedure.
FredMcD
  • Top 10 Contributor
4269 solutions 59875 answers

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

Question owner

Application Basics


Name: Firefox Version: 44.0 Build ID: 20160123151951 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


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Name: Status-4-Evar Version: 2015.11.16.23.1-signed.1-let-fixed Enabled: true ID: status4evar@caligonstudios.com

Name: Troubleshooter Version: 1.1a.1-signed Enabled: true ID: troubleshooter@mozilla.org

Name: Adobe Acrobat - Create PDF Version: 2.0 Enabled: false ID: web2pdfextension@web2pdf.adobedotcom

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Graphics


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Important Modified Preferences


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user.js Preferences


Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.11 Version in use: 4.11

NSS Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

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NSSSSL Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSUTIL Expected minimum version: 3.21 Version in use: 3.21

Experimental Features


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print.printer_HP_Photosmart_7520_series_(Network).print_resolution_name: print.printer_HP_Photosmart_7520_series_(Network).print_reversed: false print.printer_HP_Photosmart_7520_series_(Network).print_scaling: 1.00 print.printer_HP_Photosmart_7520_series_(Network).print_shrink_to_fit: true print.printer_HP_Photosmart_7520_series_(Network).print_to_file: false print.printer_HP_Photosmart_7520_series_(Network).print_unwriteable_margin_bottom: 0 print.printer_HP_Photosmart_7520_series_(Network).print_unwriteable_margin_left: 0 print.printer_HP_Photosmart_7520_series_(Network).print_unwriteable_margin_right: 0 print.printer_HP_Photosmart_7520_series_(Network).print_unwriteable_margin_top: 0 privacy.cpd.cache: false privacy.cpd.downloads: false privacy.cpd.formdata: false privacy.cpd.history: false privacy.cpd.sessions: false privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1453340996 user.js Preferences ------------------- Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.11 Version in use: 4.11 NSS Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC NSSSMIME Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC NSSSSL Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC NSSUTIL Expected minimum version: 3.21 Version in use: 3.21 Experimental Features ---------------------
FredMcD
  • Top 10 Contributor
4269 solutions 59875 answers

Naomonster said

Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.

Type about:support in the address bar and press enter.

Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate the user.js file. Then rename it. Restart Firefox.

''Naomonster [[#answer-839306|said]]'' <blockquote> Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. </blockquote> Type '''about:support''' in the address bar and press enter. Under the page logo on the left side you will see '''Application Basics.''' Under this find '''Profile Folder.''' To it’s right press the button '''Show Folder.''' This will open your file browser to the current Firefox profile. Now '''Close Firefox.''' Locate the '''user.js''' file. Then '''rename''' it. Restart Firefox.

Question owner

No effect, unfortunately.

No effect, unfortunately.
FredMcD
  • Top 10 Contributor
4269 solutions 59875 answers

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.
user1298613 5 solutions 132 answers

As a last resort, this might work even if it doesnt it wont effect anything, I have tried it on various problems

http://mzl.la/1BAQm8b

Scroll down to where it talks about deleting cert8.db

Hope that helps

John

As a last resort, this might work even if it doesnt it wont effect anything, I have tried it on various problems http://mzl.la/1BAQm8b Scroll down to where it talks about deleting cert8.db Hope that helps John

Question owner

Sadly, still no luck. No effect on the problem.

Sadly, still no luck. No effect on the problem.
FredMcD
  • Top 10 Contributor
4269 solutions 59875 answers

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again; * Make sure your Internet security software is up-to-date (i.e. you are running the latest version). * Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see '''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link} ------------ Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Chosen Solution

The problem seems to have resolved randomly without me doing anything noticeable, before I had a chance to attempt computer safe mode. Literally the only unusual thing I did was unplug and replug in my Plantronics GameCom 780 headset, but I have no idea why that might even possibly conflict with Firefox. Otherwise, it's possible there may have been a small patch released somewhere that I didn't notice.

Thanks for the help, at least!

The problem seems to have resolved randomly without me doing anything noticeable, before I had a chance to attempt computer safe mode. Literally the only unusual thing I did was unplug and replug in my Plantronics GameCom 780 headset, but I have no idea why that might even possibly conflict with Firefox. Otherwise, it's possible there may have been a small patch released somewhere that I didn't notice. Thanks for the help, at least!
FredMcD
  • Top 10 Contributor
4269 solutions 59875 answers

Helpful Reply

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well Done. Please flag your last post as '''Solved Problem''' so others will know.
user1298613 5 solutions 132 answers

Helpful Reply

Well done glad its sorted :)

Well done glad its sorted :)